Customer Ratings & Reviews
- Model:
- RF32CG5900SR/AA
- SKU:
- 6546222
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the 30 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub for its overall performance, spacious capacity, and useful features. Many customers also admire its design and the variety of ice it produces. However, a few customers have noted concerns about the refrigerator's noise level during operation.
This summary was generated by AI based on customer reviews.
Installion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent employees and team hardworking and professional
I would recommend this to a friendMy new refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator. I am giving 3 stars only because the refrigerator was mishandled upon delivery which caused damage to my home and my brand new refrigerator. I'm appreciative of the delivery service but it seemed the guys were simply wanting to throw this refrigerator around and not mind what damage they caused. Their main focus was getting out of here as soon as possible.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Perfect for our family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great space in both the refrigerator and freezer. We also appreciate the smart window.
I would recommend this to a friend10/10
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it really makes everyone in the family enjoy the fridge
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I love it, it was fantastic. The delivery and replacement was great. You guys are very professional.
I would recommend this to a friendNot enough space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle are become moving and display has poor quality .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about your refrigerator's betterment, DineshT. Let us help you out.
To address your fridge's concerns, please click the link and follow the hyperlinks to watch the embedded video for helpful tips.
Refrigerator door handles are loose:
https://www.samsung.com/us/support/troubleshooting/TSG01001882/
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS10006839/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149892441, to help our team locate your information when you message us.
Have a great day.
-John
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good i like it every thing freezar goodmznbbhfjfjfjxjdjddjjjjjjjjj
I would recommend this to a friendAmazing refrigerator!!! We love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BestBuy team was awesome! They delivered and installed the fridge quickly. Thank you!
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice piece of refrigerator, efficient and quiet operation. My family loves it
I would recommend this to a friendGreat fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.well worth the purchase, can't be any happier with my purchase
I would recommend this to a friend3 door french
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator its has everything I need. So far great
I would recommend this to a friendHub fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves it she says best Christmas gift and easy for kids to use also
I would recommend this to a friendHighly recommended!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. So much room. The kids love the Family Hub screen.
I would recommend this to a friendSamsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it so far it opens with ease it’s an attention piece.
I would recommend this to a friendI liked this item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item has a sleek and modern finish. I liked this item
I would recommend this to a friendStopped working 16mths after purchased
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer stopped working and all the ice melted. Two days later, the fridge also stopped working and water started leaking from the back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nayeli, we understand the importance of a working fridge. Allow us to help.
Here is a guide to help you if your fridge stops cooling. Please choose, "Refrigerator or freezer is not cooling at all." Kindly click on the embedded word and watch the included video.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151545242) to help our team pull up your information.
Have a great day.
^Camille
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received the fridge first week of May and the lower ice makers quit working 2 days after delivery. Service representative shows up to fix, no fix got to order parts, that has happened 4 times. The last visit, we were given a confirmation code and was told that we would be contacted, nothing happened, called customer service again and they knew nothing about it, another ticket was started. 4 1/2 weeks with a defective fridge. How can this go on so frequent?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi John,
We understand your disappointment with the broken ice maker of your refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149551019) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Stopped cooling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had refrigerator for about a month before it stopped cooling. I had to throw out all my food worth about $500 twice. Tech came out but fridge is the same. I still don’t have a fridge. It’s been about a month and I have two hungry kids.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We can't imagine what you are going through right now. Let us help you with your refrigerator that has stopped cooling.
Here is a link for troubleshooting steps for your refrigerator that stopped cooling. Please watch the video and click the embedded words.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147397564) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Fancy refrigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, fancy refrigerator. Too bad the compressor stopped working suddenly within 4 months. I got a refund but it is my responsibility to get rid of the unit on my own. Waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DeeOwens,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Don't waste your time or money -
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the WORST refrigerator ever. Don't waste your money or time on this piece of junk. The ice maker doesn't work and after only a year the freezer no longer keeps food frozen. I've been waiting almost a month to get this piece of junk repaired. So disappointed and frustrated. I only gave it 1 star because I had to.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PamelaD, we understand the frustration if your ice maker does not work and the freezer no longer keeps the food frozen. Allow us to help.
We recommend checking this link to help you troubleshoot the issue you have with your ice maker. Kindly click on the embedded word and watch the video included.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Please refer to your user manual for guidance on what to do if the freezer fails to maintain a frozen temperature. Turn to page 41, "Fridge/freezer does not operate. Fridge/freezer temperature is warm."
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240531054058993/FDR_RF6500C_3Door_F-hub_MANUAL_WEB_DA68-04752R_EN-MES-CFR_240529.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149412337) to help our team pull up your information.
Have a great day.
^Camille