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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 154 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are impressed with the oven's ease of use, design, and various features such as Steam Cook, Flex Duo, and WiFi connectivity. The convection feature is also well-received for its even cooking. However, some customers have expressed concerns about the display, particularly its visibility and the clock's functionality, as well as the control panel getting hot.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 154 reviews
  • Pros mentioned:
    Steam cook

    Rated 5 out of 5 stars

    Amazing double oven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only does it look great and modern, it heats up almost instantly and cooks to perfection. Great double oven.

    I would recommend this to a friend
  • Pros mentioned:
    Steam cook

    Rated 5 out of 5 stars

    dual ovens convert to 3 ovens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the convection and steam features. also converts to 3 separate ovens with insulated shelf in the top oven.

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 4 out of 5 stars

    My oven

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well I’m overly excited about using it it’s my favorite kitchen appliance this far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Oven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this oven for a month so far, but love it! Love the dual fan convection and the flex upper oven, so its like I really have 3 ovens. Also the smart control is pretty cool. I'm able to start it from my phone, and monitor any meat through my phone with the meat thermometer.

    I would recommend this to a friend
  • Cons mentioned:
    Display

    Rated 4 out of 5 stars

    Love the handle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the handle but overall needs updating with knob dials, separate light switch for upper and lower oven. Also recommend bigger display that is touch screen.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very Techie. Limited temperature choices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased the Flex Duo Samsung Wall Oven and have not had a chance to use all its purported great features such as Steam Cook teh Flex-Duo, or the self cleaning option. Perhaps after I get used to it my rating will increase. My big complaint is that the temperature CANNOT be set lower than 175 deg F which is the preset "Keep Warm" temperature. This is really too hot for already fully cooked hot food that you want to just keep warm. I called the company and was told there is no way to set the temperature any lower. There is also a "bread proof" option but the preset temperature is a mystery. I called for support on this to find out what the preset temperature is for this function and was told I could purchase an oven thermometer to find out. It also appears there is no way to set a cook time (when you first turn on the oven) such the it begins timing when the oven reaches the desired temperature. For example, you put in something that you want to cook at 400 F for an hour. If you set the cook time when you first turn on the oven It starts counting the hour then, not when it reaches 400 F. So you have to wait and watch to see when the oven reaches the desired temperature and THEN set the cook time. My last complaint is that with all this technology, it should be possible to set the temperature to change part way through the cooking, ie., cook at 425 F for 15 min then 350 for 15 min. I called support and was told that feature is not available. So again, you have to set a timer for 15 min and then remember to turn the temperature down and reset the cook time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Samsung Customer, I understand you have some concerns with your new Samsung Wall Oven but boy do I have some answers for you. I understand the frustration with your questions and would like to offer some helpful information. See link below:
      https://www.samsung.com/us/support/answer/ANS00061025/
      https://www.samsung.com/us/support/answer/ANS00060981/
      If you need any assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143421268. We welcome you to our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    replacement ovens

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our Kitchenaid ovens with this Samsung and we are very happy. Lots of bells and whistles - can't wait to try them all.

    I would recommend this to a friend
  • Cons mentioned:
    Clock

    Rated 4 out of 5 stars

    Clock doesn't work, dual wall oven, it goes dark

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase the Samsung built-in Electric wall oven, the product is beautiful, however, the clock will not display continually and aesthetically this is very disappointing. This is a problem Samsung has know about but choose to do nothing about (sad). At the cost of this oven surely the clock should work. This is very annoying and disappointing, because you did not reveal the problem not do you have plans to fix it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time to share your experience with us, Jerrry3. ^Lo Samsung

  • Pros mentioned:
    Flex duo

    Rated 5 out of 5 stars

    Samsung Oven

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the oven. It’s the second one we have purchase. We left the another in the house we sold, this one we will take with us

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Snazzy looking performer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The features on this oven are both impressive and practical. We love the fact that we can cook at three different temperatures across the double ovens. Controls are easy to use. Food bakes evenly. Love the easy glide racks!

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    Kitchen satisfaction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung wall oven is a great fit to our kitchen, replacing an aged KitchenAid double wall oven of approximately the same size. The feature set and menus are intuitive, WiFi connection was a cinch though the Samsung app is only a minor utility. The oven heats up quickly and distributes heat much better that the old KA. The FlexOven feature is quite handy and heats evenly. Some complaints were of excessive noise - yes, the cooling fan is somewhat noiser than the old KA, but not noticeably so.

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    GREAT COLOR/GREAT PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought it because it looks freaking gorgeous in my kitchen. The same functions help me keep a constant eye on the food especially if i need to step out and pick up my kid. I would definitely buy this product again and recommend even though it is expensive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great oven. Wished the connection with Alexa worke

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In terms of doing what it supposed to do, the oven works great. It also looks great too. Touting the functionality of being able to connect with Alexa, however, is a bit misleading. I couldn’t get it to work no matter how many times I tried. On the plus side, the Samsung smart things app works okay most of the time. Of course, that’s a first world problem I am whining about. Overall, it’s a great product. I am merely pointing out that all of the functionality claimed to be there doesn’t actually appear to be there.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there! We'd like to offer the services of our dedicated SmartThings team to assist with this. You can reach them by calling 866-813-2404. They have trained associates that can help walk you through how to get the best connections possible. ^Jecca Samsung

  • Pros mentioned:
    Steam cook

    Rated 5 out of 5 stars

    Love it, worth every cent!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I have already cooked several things and they have come out exceptionally well as compared to my conventional oven. I can’t ever go back to standard ovens.

    I would recommend this to a friend
  • Pros mentioned:
    Flex duo, Wifi

    Rated 4 out of 5 stars

    Nice oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was the easy part. It will take sometime to understand and use all the features this oven has to offer. Cooking time and method is different than a regular oven, but that is a good thing. The Flex Duo feature has helped a lot. Setting up the Smart Thing was easy and it uses 5ghz.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung Oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Double Oven, Easy to work with, We Love the 3 different temp settings.

    I would recommend this to a friend
  • Pros mentioned:
    Steam cook

    Rated 5 out of 5 stars

    Great replacement for our older ovens

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved the styling with the retro knobs coupled with the touch screen. Options abound and food is more evenly cooked. Having two zones in the upper oven offers great flexibility.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    UlfL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, great manual, the crew did a very good job when installing this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Steam cook, Wifi
    Cons mentioned:
    Clock

    Rated 1 out of 5 stars

    No clock display is a deal breaker -in 2020?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every clock in every oven sold in the United States stays ON!!! Samsung what happened here because you definitely missed the mark! With a beautiful oven that I can’t enjoy because it does not display a clock is the reason I will return this $3500 wall oven after being installed today! Sad I didn’t know before purchasing! One would assume it’s a standard feature. The sales team had no idea about this feature and neither did installers. I knew it had to be a mistake so I called the 1800 number & it was a waste if time. This is just like saying your oven won’t heat unless you plug it in every time you wanna use it. Clocks have need a standard feature for years to come! Engineers & design team have really made huge mistake! This is very disappointing to say the least. Irritated and frustrated. Samsung provide a update to resolve issues or install new displays monitors for your customers because we have paid a hefty price for a major design flaw.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Wall Oven. The unit does display the time in the indicator area which is locate in the top right portion of the display panel. I have attached the Owners Manual for the unit below for any instructions or features that is included in the awesome machine. See link below:
      https://downloadcenter.samsung.com/content/UM/201904/20190417153009320/NV51K7770D_AA_DG68-00856A-03_EN-MES-CFR.pdf
      We welcome you to our growing family and thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Steam cook

    Rated 5 out of 5 stars

    Samsung wall ovens

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my double wall ovens and would highly recommend

    I would recommend this to a friend
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