Customer Ratings & Reviews
- Model:
- NZ30K7570RS
- SKU:
- 5581715
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are impressed with the 30" Electric Cooktop's ease of use, rapid heating speed, and attractive design. Many appreciate the cooktop's quick heating capabilities and sleek appearance, which enhances their kitchen aesthetics. Positive feedback also highlights the cooktop's reliable performance and convenient WiFi connectivity for remote control. Overall, the product receives praise for its functionality and stylish look.
This summary was generated by AI based on customer reviews.
Not really what we hoped for..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this cooktop for 2 years and have decided to by another one. This guy is so terribly slow to heat up but when it’s hot it takes forever for it cool down. You need to crank it up to max to get it going and then it will never cool down. Don’t repeat my mistake, get something else. On the positive side it looks good and the touch functionality is great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mark,
We apologize that your experience with the range was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144825420) to help our team pull up your information.
Have a great day.
^Charles
Bad performance and does not last.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a new one installed in August 2018. It has not been working well as the machine turns itself off randomly during normal cooking. Two days ago it stopped working entirely. I called Samsung Tech support, followed all instructions over the phone and still could not turned it on. Today, I had a Samsung authorized service shop to diagnose the problem. The technician told me it will cost me $650 to get the board changed and he cannot guarantee it will work as one of the burners might have been burnt out. So, I will be better off getting a new NON-Samsung cooktop to replace it -- a $100 advice from the technician. This is the quality of Samsung, surprised?
No, I would not recommend this to a friendBrand response from Samsung
Posted .I realize your experience has been less than ideal and I would like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142569333.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We thank you for being a part of the Samsung family. ^Lena
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this cooktop for 2 years always had a problem with it. Either water gets on it and a code comes out and shuts down the whole thing or the power button doesnt work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Donotbuy,
Thank you for purchasing Samsung products. We are glad that you reach out about the Samsung cooktop code coming out and shutting down the whole thing or the power button doesn't work. We apologize for what happened and we will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
Cooktop error code:
https://www.samsung.com/us/support/troubleshooting/TSG01001785/
The cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
The cooktop will not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001974/
You may check this link for future reference to reduce unnecessary repairs over the cooktop's lifetime.
https://www.samsung.com/us/support/answer/ANS00060833/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NZ30K7570RS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket Reference number: 1144297981
Thank you for choosing Samsung. Have a great day.
-Trisha-
Designed by a kid that doesn't cook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am in rental house for a month with one of these...it is the worst product I have ever used... I cook a lot...always shutting off...impossible to set controls...as my headline says...designed by a kid with touch screens that doesn't cook...stay away....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HotSam! If the cooktop is shutting off on it's own, I recommend using the information in this link (https://bit.ly/2NKpuB8) to help you determine the reason. ^Jecca
