Customer Ratings & Reviews
- Model:
- NZ30K6330RS
- SKU:
- 5581716
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 30" Electric Cooktop with WiFi's heating speed and ease of use, frequently praising its quick heating and simple operation. Many also appreciate the cooktop's design and overall performance. However, some customers have expressed concerns about the durability of the knobs and the functionality of the WiFi feature.
This summary was generated by AI based on customer reviews.
Samsung 30 inch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is great so far, The installation is the problem, it seems it does not fit properly in my 30 inch space, because it is 29.5 inches.
I would recommend this to a friend- Pros mentioned:Heating speed
Very Efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great style, heats quickly, Clear diagram of which burner is which
I would recommend this to a friend - Cons mentioned:Knob quality
Range Top Unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that I got the unit with knobs. Wish I would have gotten the touch screen version as it is much easier to clean...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Wesser,
Thank you for reaching out and sharing your feedback about your Samsung - 30" Electric Cooktop with WIFI - Stainless steel. I understand you're having a hard time cleaning your cooktop. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060833/ to guide you on how to clean and care for your Samsung electric cooktop.
I also recommend watching the video on this link https://www.youtube.com/watch?v=b_dExUhgeus on how to clean and maintain the glass cooktop on your Samsung stove.
Another link you can check is this one https://downloadcenter.samsung.com/content/UM/201904/20190417163432368/NZ30K6330R_DG68-00821A-05_EN-MES-CFR.pdf for the user's manual. Go to page 20 for tips on how to clean and care for your cooktop.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144621722.
-Noraina
Attractive, works well.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to install and works great. the large burner heats fast and is great for boiling water for pasta. I like the lighted nobs, easy to see if it is on. wireless works, but seems pointless. you can't use it to turn a burner on or off.
I would recommend this to a friendProduct is as described & pictured
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaint is that this the knobs are so bulky when everything else is such a narrow profile.
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is pleased to hear you like it, 1moe! Thanks for taking the time to leave us feedback. ^Lena
best stovetop ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works much better than my old stovetop I now look forward to cooking on my new stovetop not to mention it looks great.
I would recommend this to a friendGreat cooktop...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pulled out the old dropped in the new and all is good. Careful when you clean it since it should be cleaned once it is cold.
I would recommend this to a friendGreat product, just didn't need.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but we returned to purchase something else. Would recommend to friends though.
I would recommend this to a friendWorst experience ever!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this back in July, can not do something as simple as boil a pot of water. We have reached out to Samsung for help over a dozen times to try to trouble shoot the issue. Had a service tech come out, says the elements are heating properly and told us it was our pans. We bought two different sets of pans trying to resolve the issue, with no luck. Tried both aluminum core pots and solid aluminum pots per the recommendation in the users manual still with no luck. Reached back out to both Best Buy and Samsung to try and get a refund, Best Buy says we need a RE number from Samsung in order to get a refund. Samsung refuses to issue us the RE number saying it is a service based warranty and they need to have another service call. Service call was set up, we where told after 1:00 pm that they would be out between 6:00-7:00 that night. We asked to reschedule for the next day and a service call was cancelled. Extremely unhappy with both Best Buys return policy and Samsung's customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. I am including a link to a helpful guide to support your concerns on the best cookware to use on the cooktop (https://bit.ly/3poBxYH). For further assistance, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143810229) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
- Cons mentioned:Knob quality
Do not buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why the top was discoloring on one of the furnaces soon after we purchased it Also knobs tend to break I’ve had this cooktop two years I’ve had to replace two knobs already Samsung would not help replacing them out of their one year warranty
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Albert! Thank you for your feedback concerning your cook top. Please know we value your opinion and your review does not go unnoticed. Thanks for being the best part of Samsung and have a great day ^ Nic.
Its amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality cooktop. Korean electronics rule. We got the floor model from the store and it was worth every penny.
I would recommend this to a friendBest deal ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this product I will recommend to my friend
I would recommend this to a friendGreat cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are enjoying our new cooktop. Like the 5th eye. Haven’t tried the Bluetooth, but everything else works well.
I would recommend this to a friendGreat price and service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the Samsung cooktop on sale at Best Buy. I have not used the cooktop yet but the purchase and delivery were excellent.
I would recommend this to a friendCooktop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced our dated cooktop with this one. This one is nice, it heats up quickly and is super easy to clean.
I would recommend this to a friend- Pros mentioned:Ease of use, Performance
Solid Performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does its job and is beautiful. Easy to install and performance is solid
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for being a valuable member of the Samsung family. ^Lo
Awesome cooktop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my cooktop! I highly recommend this cooktop!
I would recommend this to a friendLovely
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks great in my new kitchen along with my other Samsung appliances,
I would recommend this to a friendNeed 50 amp breaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BB in home sales consultant recommended this cooktop. When they came to install they found current cooktop was on 30amp breaker. Very disappointing it looked like a nice product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ViewBeltsville,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung cooktops. We apologize for the inconvenience of the cooktop doesn't fit with your current breaker. We will surely notate this feedback for better products and options in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
For reference, installation guide: Power Source 240V / 60 Hz / 40A.
https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/03202018/NZ30K6330RS.pdf
How to Clean and care for the glass cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NZ30K6330RS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395954
Thank you for choosing Samsung. Have a great day.
-Trisha-
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to replace an old stove top and have been very happy with it ever since.
I would recommend this to a friend