Customer Ratings & Reviews
- Model:
- NZ30K6330RS
- SKU:
- 5581716
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 30" Electric Cooktop with WiFi's heating speed and ease of use, frequently praising its quick heating and simple operation. Many also appreciate the cooktop's design and overall performance. However, some customers have expressed concerns about the durability of the knobs and the functionality of the WiFi feature.
This summary was generated by AI based on customer reviews.
Great Range Top, but WIFI not so much.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The stove appears to be good, but the WIFI option is laughable at best... It basically tells you if the burner is on or of... Um thanks I guess. It does not allow you to do anything like turn the burner on or off or adjust the temp... Very Silly. The install was great however we noticed an issue after the fact and dealing with BB tech support/GeekSquad is a beating at best.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Studer! We appreciate you taking the time to let us know what you think of this range. If you're still needing assistance, we're happy to help. In fact, you can reference ticket number 1143791174, and reach out to us directly through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Scratched after only 2 weeks of using.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only been using this for about 2 weeks and it has scratched. I had to contact Samsung as bestbuys warranty was only for 15 days. They considered this "physical damage" and wont be covered which is ridiculous because it happened while using the cooktop to cook which is the purpose of the product. After spending over $1000 on this product the last thing you want is a ruined cooktop only after 2 weeks. I purchased all new pots and pans before using this and it still damaged it. I know many people with different brands of cooktops that have not had this issue with theirs after years of usage. I am very upset that after not even a month of usage my cooktop is messed up from cooking and Samsung will not respond for this. In the future, I will be sure to go with a different brand. Don't waste your money on this product.
No, I would not recommend this to a friendLasted only about 4.5 years before knob went bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After about 4.5 years the knobs broke. A single knob costs about 143 bucks. Not worth it. In my opinion a kitchen appliance when well maintained should last a lot longer than 4 - 5 years. I think that most Samsung products tend to last only as long as the plastic items are good. Once the plastic goes bad that's it.
No, I would not recommend this to a friendDangerous
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The burner controls are extremely sensitive and have turned on or up with no apparent movement. It's only a matter of time before someone gets a nasty burn. Otherwise, it's a nice looking unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to bring this to our attention, Doug. We value your opinion and use reviews like yours to improve our products in the future. ^Lo
Works, but glass top is hard to clean
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a whirlpool glasstop for 14 years that cleaned up beautifully with no scratches. Barely a year in and there are water spots i cant get out of the Samsung cooktop. The knobs are also difficult to clean. I use wexford products but there are still these spots ( that are not food or grease) embedded in the glass no matter what i do. The bluetooth feature has never worked. I will be replacing with a whirlpool in the future.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DocK,
We appreciate you informing us that your Samsung cooktop has water spots you can't get out, the knobs are difficult to clean, and the Bluetooth feature has never worked. We apologize for the inconvenience and will gladly look into this for you.
Here is a link to a guide about cleaning and care of your Samsung cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
For reference, you may check pages 19-20 of the user manual for information about maintaining your appliance and using the smart connect feature of your Samsung cooktop.
https://downloadcenter.samsung.com/content/UM/201904/20190417163432368/NZ30K6330R_DG68-00821A-05_EN-MES-CFR.pdf
I've also included a link to our Warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/NZ30K6330RG/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144880637) to help our team pull up your information.
Thank you!
-Angelica
