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Samsung - 30" Induction Cooktop - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 31 reviews

  • 30%
81%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 31 Reviews
  • Rating: 2 out of 5 stars

    Touch “pad” gets in the way.

    Posted
    Gonzo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I’ve had this unit for almost a year now. The features on this piece are a great, the flex zone, the power boost, and melt mode. But if anybody is like me, you tend to make a little bit of a mess when you’re cooking, or a lot. For example if you’re boiling something and you pick up the lid to check and any condensation runs down off of the lid and drips onto the touch pad, it can activate a touch button or two or more, and then unit will shut itself off. It treats the liquid across the buttons as a fault and automatically shuts off the burners. So if you’re cooking more than one thing at varying temperatures, for example, you have to know where you left off because it just cleared all the settings you had. And if it doesn’t shut off, the water droplets can actually change the sitting on the keypad. So if you have it set at seven for example, and you pick up the lid and it drips onto the keypad somewhere, picking up the temperature or lower the temperature so changing from 7 to 12 or 4. I called Samsung to treat this as a warranty issue. They sent somebody out and replaced the board. It does the exact same thing. The technician took a video and send it to Samsung and said that’s just the way it works. I can re-create this problem anytime and every time. It is very frustrating to be in the middle of cooking and because you dropped condensation across the keypad it can completely shuts everything off. It seems to be almost too smart for Its own good and there’s no fix for it. Also the timer on the front is almost useless. The volume is so low you don’t even know when it went off. The picture attached is the air code that you would get during a “multi-button touch fault”. Also, the “Child lock” feature can be overridden by same method. If you lock the buttons, just put a few drops of water on the touchpad and viola, the “Safety” lock has been turned off. Again, i showed the tech representing Samsung, “nothing they can do about it”. I can trigger this fault by fluid on the pad, a finger that touches more than one button at a time, a metal utensil/object across multiple buttons. I trigger the fault everyone I clean it. It is way too sensitive for my liking. In the middle of Thanksgiving, multiple burners going, and to check my smashed-taters, condensation drips on the pad and shuts off the gravy on one burner, the green beans on another and the simmering honey butter. To turn the stove back on, you have to completely clean the touchpad. No other button will work if faulted. Whole lotta fancy for something like this to get by QC. Not cool Samsung.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Excessive power consumption

    Posted
    LTarter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I recently installed the 30 inch Samsung induction cooktop. After about a month, I noticed that my electric bill went up about 50.00 and also for the next month. I called the electric company and another electrician and they both came to my house to check it out. They put a consumption meter on my electrical panel and went through every circuit to determine which circuit was causing the excess current draw on my system. The final conclusion was the Samsung induction cooktop was using 700 amps of electricity when everything was off. When they turned the breaker off for the cooktop everything went back to normal and when they turned it back on, the 700 amp spike came back. 700 amps per hour multiplied by 24 hr is 16,800 amps per day. 16,800 amps per day multiplied by 30 days is 504,000 amps per month. Each kilowatt hour is equal to 1000 amps, so my consumption is 504 kilowatt hours per month just to keep the cooktop powered on with out using any of the burners. Each kilowatt hour cost .09 cents each and multiplied by 504 equals $45.36 per month just to keep power to the cooktop. I called Samsung to get their response and this is what they said: If everything on the stove works as it should, then it is not their problem and I will just have to live with the 45.36 per month or turn the breaker off and only turn it on when we want to use the cooktop.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy this cooktop

    Posted
    NeverAgainBuyingSamsung
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this $2,000.00 cooktop less than a month ago and have had nothing but problems. The control knob does not work at all, when you turn it the temperature settings do not change. When you use your finger the temperature settings are widely inaccurate as it jumps between 1-15 without any precision. It’s pretty much impossible to set it to a specific value as it continually jumps around, it even changes the temperature when no one is touching the controls. The service guy has been out and has been ineffective in finding a resolution, this is clearly a design issue with this cooktop. We have received multiple error codes in the middle of cooking when the cooktop shuts down, some of which the service guy admitted he hadn’t ever seen. We usually have to flip the breaker to get the cooktop working again. Samsung customer service is the absolute worst, I have spent countless hours with them to no avail. Google Samsung customer service and you’ll see what I am talking about.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Looks great, impossible to operate

    Posted
    Lana
    • My Best Buy® MemberMember

    Amazing looks, great in boiling water fast. Pretty powerful. But impossible to operate due to controls issue. The controls are surface touch as well as they have one magnetic button. Both have issues. Burner control randomly decide to change setting from high to low, no one touching anything. When water spills when you are boiling something the cooktop entering a state of full paralysis, it freezes, no controls could be on or off. Nothing could be done with it for sometime until it decides to wake up and let me use itself again. Sometime 30 sec, sometime longer. It is difficult to change the burner setting, I am pretty versed in the latest technology, but it is bad design, they are not responsive. it takes 3 tries to set right temperature. I swear this cooktop has it's own personality, It is very stubborn!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great cooktop!

    Posted
    TKJC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am a huge fan. Love the control. You get the heat control of gas (which is what all chefs prefer) with the cleanup and convenience of a radiant/electric. Win/win! One of the coolest things about this is the magnetic/removable control dial. (which is it's one ding, too) Once the dial is removed, you cannot control the temp, but can still turn it on. No issue with that, but the temp control with the magnetic dial is a little touchy and hit or miss. Might want to increase the temp from 6 to 7 and then it jumps to 12. Needs more work to get it right and more accurate. I wish I could give it 4.9 stars for the controller, but it is better than a 4, so a 5 it is.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked for just over a year

    Posted
    Disappointed

    Bought this because I wanted induction and Samsung was the nicest looking. Big mistake. Should have gone with a brand that's got more experience with these products. The cook top worked for 14 months. 2 months outside the Samsung warranty. All the sudden it freezes up and is now an extremely expensive piece of glass. Repair quote is $780. This appliance is not worth all this money. Go with another brand. Working with Best Buy right now to see if I can get it fixed. If you're buying this cook top BUY THE EXTENDED WARRANTY!!!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Cooks Noodles Fast

    Posted
    InductionFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Our old stove died so I decided to get an induction in its place to heat water quickly. I advise measuring the old space with the stove out and checking the specs to make sure you get the correct size. It boils a full pot of water in less than five minutes on power boost mode. It also has a spot to use a long pan or griddle. It looks nice and works great. Only complaint...if you move the pot off the stove and put it back it shuts off so we have to remember to check to make sure it’s still on before continuing to cook.

    I would recommend this to a friend

    • Brand response

      Samsung

      We are thrilled to hear that you're enjoying cooking with your new induction cooktop. Thank you for taking the time to share your feedback with us. ^Lo Samsung

  • Rating: 5 out of 5 stars

    Excelent Induction cooktop

    Posted
    Greg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Prior to purchase I reviewed every option available in the US, and chose this unit for its features at a competitive price: Flex zone with bridge, plus two other good sized burners, Virtual flame, Individual burner controls, high power, easy install & no ventilation needed. Great looks. My wife loves the ease of use and cooking control, timer, and ease of cleaning.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It looks so sleek

    Posted
    JanetT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is our first induction cooktop. It took some getting used to, but we love it now that we have the hang of it. We really like the control we have over the temperature. We can change it in an instant if needed. The power boost feature is amazing! I don't know how I waited for water to boil all those years! The blue "flames" are a nice bonus. I think the controls can be a little tricky, so I would have preferred that to work more easily.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice, but is a little hard to change power

    Posted
    cesareInFl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Nice induction cooktop, but you control the power to the top with a circular motion with your finger, or some magnetic dial that is just as worthless. Very hard to select the exact power you want - not as sensitive as selecting a temperature from your phone or some other app. There is an app for the top - but it seems to be useless - merely tells you the power and gives you a timer. I would recommend buying one without all the fancy controls.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Induction so efficient!!!

    Posted
    Skygayle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Beautiful Samsung cook top very attractive. High tech cooking at its finest. If you haven't used an induction burner you need to try it. It will change the way you cook. Takes a little time to get used to but you will love it. Definitely recommend!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Slick looking induction top

    Posted
    DMMMD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've owned induction cooktops in the past. This one is very easy to use. I like the virtual flame feature. And, the registration of the pots is immediate. The movable/optional knob is interesting, but overall very smooth in its use. It feels like a mechanical knob.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good

    Posted
    Dian

    Looks great...works great...love how fast it boils water. The smart connect app could use some work but that's not the fault of the cooktop. Kinda disappointed that it didnt have the magnetic knob as those are hard to find and very expensive to replace...the only reason it's a 4 instead of 5 is the magnetic knob missing

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Really nice

    Posted
    SantiagoR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I couldn't wait for have it in my home and really i'm impressed with this cooktop, it is excellent about details with aestetics and also functionality, The high price of it when purchased avoid me to qualify it with 5 stars.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hey SantiagoR! We are pleased to hear that both the design and function of this unit make it the perfect cooktop for your household! Thank you for choosing Samsung. ^Lo Samsung

  • Rating: 5 out of 5 stars

    Amazing

    Posted
    Timothy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Boils incredibly fast!! Safe to touch after only seconds!!! Talks to my Apple watch!!! Shut itself off after my wife boiled water over the pot. Only con: Had to buy new pots! My stainless pots were no good... bought conduction pots and are happy!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Cook Top, Works really well

    Posted
    Julio
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wish the response from the knob to the the cook top was a bit more accurate on the response. What I'm trying to say is that you turn the knob and your get a response 1-2 sec later. I just it was closer to real time

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    nice range, on the pricey side

    Posted
    microwiz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    very happy with range overall. Manual has conflicting info about power requirements. Makes some annoying buzzing noise with lower quality induction cookware. Not good to use a cast iron skillet with higher settings- gets too hot and I'm worried about damaging the range

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great stove. We love it.

    Posted
    Clegg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This stovetop is great. We had the Samsung induction range at our last house and knew it was just a matter of time before we went back for the cooktop version. Very happy with the purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Product

    Posted
    Ronin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This cooktop replaced an old basic GE electric cooktop, and my wife couldn't be happier. It heats rapidly, yet is much safer. And it looks great in our granite countertop too.

    I would recommend this to a friend

    • Brand response

      Samsung

      Welcome to the Samsung family, Ronin! We are excited to hear that this cooktop is the perfect fit for your home. ^Lo Samsung

  • Rating: 5 out of 5 stars

    Great cooktop

    Posted
    Robyn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this mostly because I liked the easy cleaning but was amazed at how well it really does cook. I read that they were fast and even but it totally blew my mind just how fast and how even.

    I would recommend this to a friend