Customers enjoy the 30" Induction Cooktop with WiFi and Virtual Flame for its fast heating speed and ease of use, praising its sleek design and safety features. However, some users express dissatisfaction with the touch controls and the magnetic knob's functionality. The WiFi capabilities also received mixed reviews.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 129 reviews
Rated 4 out of 5 stars
Seems to work great, controls are easily changed
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The unit works well. The controls will change heat settings or t;urn the unit off if grease spatters on them, which it will do.
We are trying to find a way around this difficulty now.
This review is from Samsung - 30" Induction Cooktop with WiFi and Virtual Flame - Black Stainless Steel
I would recommend this to a friend
Pros mentioned:
Heating performance
Rated 5 out of 5 stars
Mr
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Me & my wife are to happy with this cooktops because is fast and make the food with excellent taste
This review is from Samsung - 30" Induction Cooktop with WiFi and Virtual Flame - Black Stainless Steel
I would recommend this to a friend
Rated 5 out of 5 stars
Tv experience
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We purchased a new Toshiba smart TV. Price was great, well known brand and very easy to install and use. Very happy with our purchase.
This review is from Samsung - 30" Induction Cooktop with WiFi and Virtual Flame - Black Stainless Steel
I would recommend this to a friend
Rated 1 out of 5 stars
Trash Customer Service
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek squad sub contrator that initially came to install were creeps and made me feel unconfortable.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Pros mentioned:
Heating performance
Rated 5 out of 5 stars
Induction cooktop
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The cooktop works great. A time saver for boiling water or heating things up. Love the quick clean up.
This review is from Samsung - 30" Induction Cooktop with WiFi and Virtual Flame - Black Stainless Steel
I would recommend this to a friend
Pros mentioned:
Heating performance
Rated 5 out of 5 stars
Induction Cooktop
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this cooktop, took awhile to learn heat adjustments with dial,
Efficient, cooks nicely.
This review is from Samsung - 30" Induction Cooktop with WiFi and Virtual Flame - Black Stainless Steel
I would recommend this to a friend
Pros mentioned:
Heating performance
Rated 5 out of 5 stars
cooktop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
used a friends inductions and saw how quickly just boiling water was so I had to get one for myself!
This review is from Samsung - 30" Induction Cooktop with WiFi and Virtual Flame - Black Stainless Steel
I would recommend this to a friend
Pros mentioned:
Design
Rated 5 out of 5 stars
Great Purchase
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Amazing cooktop. Sleek and really updated our kitchen. Installation was a breeze.
This review is from Samsung - 30" Induction Cooktop with WiFi and Virtual Flame - Black Stainless Steel
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Excellent induction cooktop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to use. Many safety features built in. Very good control of "heat" (energy)
This review is from Samsung - 30" Induction Cooktop with WiFi and Virtual Flame - Black Stainless Steel
I would recommend this to a friend
Rated 1 out of 5 stars
Not happy at all
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve been using this range for 3-4 months , first of all the temperature is not distributed evenly on the cooking surface . Glass surface got one foggy stain and multiple scratches even though I’ve been using pots and pans strictly recommended for induction cook top .
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Thank you so much for sharing your thoughts on this cooktop, Gale. Samsung values your feedback. ^Jecca
Pros mentioned:
Heating performance
Rated 5 out of 5 stars
Love induction
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This cooktop is amazing. Boils water almost immediately.
This review is from Samsung - 30" Induction Cooktop with WiFi and Virtual Flame - Black Stainless Steel
I would recommend this to a friend
Rated 1 out of 5 stars
Broken in 6 months, poor repair service
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This stove was fine until it broke 6 months after we had it installed; the induction hobs just kicked off with an error and stopped working. The contractor Samsung used to repair in-warranty was atrocious. 3 visits over the course of a one month period; he replaced every single part in the stove but still couldn't fix the issue. So after a month of not having a working stove, I finally negotiated with Samsung to get a full credit with Best Buy towards getting a replacement stove (this request took additional time). I would beware buying Samsung for any large appliances due to the poor service; they only had one guy in the entire Dallas Fort Worth area!
This review is from Samsung - 30" Induction Cooktop with WiFi and Virtual Flame - Black Stainless Steel
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Hello,
We appreciate you taking the time to share your experience with your Samsung - 30" Induction Cooktop with WIFI and Virtual Flame™ - Black stainless steel. I understand you're having issues with your cooktop as it broke after 6 months of use, the induction hobs just kicked off with an error and stopped working. We are saddened to hear that it hasn't been fixed yet after 3 visits and after replacing the parts of the stove. We appreciate your patience in dealing with the situation that you're having right now with your product. Please know that we value your feedback and we will continue working on improving the quality of the products we offer. We are always here to help.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The only problem we had was a delayed installation. The installing crew themselves were very professional. It would’ve been helpful to know why there was a delay.
This review is from Samsung - 30" Induction Cooktop with WiFi and Virtual Flame - Black Stainless Steel
I would recommend this to a friend
Rated 1 out of 5 stars
do not buy Samsung
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
$2000 cooktop. Burned wire smell. 10 days after warranty expired... Purchased whole set of appliances from Samsung. 2 items broken before warranty expired. This is 3rd one
This review is from Samsung - 30" Induction Cooktop with WiFi and Virtual Flame - Black Stainless Steel
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Looks awesome, easy to clean!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
We are redoing my kitchen and shopped around for a good induction cook top!
This review is from Samsung - 30" Induction Cooktop with WiFi and Virtual Flame - Black Stainless Steel
I would recommend this to a friend
Brand response from Samsung
Posted .
Hello gooberjam76! I’m glad to see that you like the look of this unit and that it's easy for you to clean it. If you ever have any questions or concerns, please feel free to contact us via Facebook Messenger: http://m.me/samsungsupport Twitter: https://bit.ly/2pTYDc7 LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- Samsung. ^Gaby
Pros mentioned:
Heating performance
Rated 3 out of 5 stars
Cooks great, but touch controls are mediocre
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
We've had this for 4 years. While it cooks very well, the touch controls are mediocre.
When it comes to heating pans and pots, the induction stove is remarkably fast. It only even slows down when two pans are sharing the same "circuit". That is, when the cooking surfaces are close to one another, the induction heating bounces back and forth between the two rather than offering continuous heating for both. It's annoying, but you learn to plan around it by using another burner.
While the touchscreen seems to be of decent quality, in reality it is quite disappointing and evidence of wishful thinking by the design team. It's not useless; you definitely learn how to use it on your own. But after four years, you'll still have to be watchful in order to avoid accidental errors that happen because this thing was designed poorly. Samsung provided a cute magnetic knob that would seem to make things better, but it's pretty much useless since it's too difficult to use accurately. It functions mostly as a decorative piece and, for us, a refrigerator magnet.
My verdict is you should get this stove if it's your only other option, and care more about how well it cooks than how easy it is to use.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Hi JoanO,
We can feel the disappointment you have with this cooktop. We are here to assist you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
When you message us, please provide us with this reference number (1147226111), to help our team pull up your information.
Have a great day!
^Rodel
Pros mentioned:
Heating performance
Rated 3 out of 5 stars
Great technology. Fair execution
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've owned my Samsung induction cooktop for 9 months. It heats up much faster than conventional electric cooktops, which I love.
The burners hum, louder at high temperatures, despite the salesman's claims.
The magnetic control is a great concept, but it doesn't respond accurately to turn the temperature of a burner up or down. My finger (digital control) sliding along the temperature gauge is just as inaccurate.
Now, I'm noticing that the front burner on the flex zone does not work at higher temperatures. It clicks multiple times, then shuts off.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Hi, LakewoodHomeowner. We are always happy to help. To further support your concerns I'm including the link to the troubleshooting guide (https://bit.ly/2O2xT4e) to resolve the issue. Thank you for choosing Samsung. ^Shifa
Pros mentioned:
Heating performance
Rated 4 out of 5 stars
So far so good
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Looks great...works great...love how fast it boils water. The smart connect app could use some work but that's not the fault of the cooktop. Kinda disappointed that it didnt have the magnetic knob as those are hard to find and very expensive to replace...the only reason it's a 4 instead of 5 is the magnetic knob missing
I would recommend this to a friend
Pros mentioned:
Design
Rated 1 out of 5 stars
Worked for just over a year
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this because I wanted induction and Samsung was the nicest looking. Big mistake. Should have gone with a brand that's got more experience with these products.
The cook top worked for 14 months. 2 months outside the Samsung warranty. All the sudden it freezes up and is now an extremely expensive piece of glass. Repair quote is $780. This appliance is not worth all this money. Go with another brand.
Working with Best Buy right now to see if I can get it fixed.
If you're buying this cook top BUY THE EXTENDED WARRANTY!!!
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Meh
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Buttons are too sensitive. Anything can turn it on or off. Towel, plate or another container. Safety feature could be risky for young children in the kitchen. Previous GE was safer.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Hi Jimmy,
We understand the importance of safety on your Samsung cooktop model and we are here to help.
I have shared this model's user manual link below. Please turn to page 21 to enable child lock to avoid any incidental switching on of a cooking zone.