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Customer Ratings & Reviews

Samsung - 30" Microwave Combination Wall Oven with Flex Duo™ - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 73 reviews

90%
would recommend to a friend

Pros

Cons

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Customer ratings & reviews

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Page 1, showing1-20 of 73 Reviews
  • Rating: 1 out of 5 stars

    Poor Quality, Poor Service

    Posted
    ServiceFail
    • My Best Buy® MemberMember

    I intensely researched appliances and I wish I had taken the negative reviews for this unit more seriously. It looked great, but the microwave stopped working after only a month. After 6 weeks of the local Samsung service company trying to fix it (and 4 service calls) they gave up. Unfortunately Samsung said they could not replace the oven/microwave combo so they issued me a refund. I now need to find a similarly sized oven/micro to fit the cabinet cutout and I have been without a microwave for 6 weeks. Some more detail on what I experienced. As mentioned, the unit worked for a month and during that time the features were great. However the microwave sensors then appeared to fail and indicated that the door was open even when it was actually closed. This meant the microwave was not usable unless I pushed hard on the door while my meal heated up. I've had many less expensive microwaves that worked like champs for many years. A $3000+ appliance failing after a month is not what I expected. The Samsung service experience made this even worse. Wait time to call Samsung is often lengthy and their reps are often unable to help you directly. Many calls ended with, “another department will get back to you in 2-3 business days.” There is only one local Samsung appliance repair company in my area as well. All totaled, we’ve made 10+ calls to the local repair shop and Samsung and spent at least 2-3 hrs on the phone over the course of 6 weeks. You may not get a lemon like I did, but the poor service should make you think twice about ordering. If you search other reviews you’ll see similar mentions of poor customer service and repair issues with this unit. I cannot recommend this unit or any other Samsung appliance based on the service level I experienced.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Looks Hollywood futuristic and performs well

    Posted
    YoungCouple
    • My Best Buy® MemberMember

    The panel and control knobs are laid out well, eye level, and hard to reach for small children. There are lots of cooking options, but the interface is still simple and intuitive, using full names (eg pizza) instead of reference code numbers (02) as options. Self-closing oven door is quiet. The Flex dual-convection oven does not have all the features of an actual dual oven, but actually works great for what it’s designed to do. You may even find this oven more practical and efficient for “daily use” than a full size double oven. It can also prep bread dough and dehydrate food. We had no problem connecting it to WiFi. The iOS mobile app is useful. You can add a frozen pizza to your shopping cart and start preheating the oven before leaving the store...how cool is that! Microwave is quiet and can also convection bake, broil, dry fry, etc., thus eliminating some counter-top appliances and freeing up precious counter real estate. Love the drop-down microwave door for holding hot items temporarily. Not only does this entire unit perform well, it looks awesome. The screen-saver clock combined with the Hollywood Transformer style knobs, brushed stainless steel, and blue accent lights give this oven an awesome high tech futuristic look and feel. This would be a great addition to any contemporary designed kitchen. This oven is a bit pricey, but if you are willing to wait, it usually goes on sale at 20% off several times a year at all the major outlets. So many things to love about this appliance. By the way, my wife and I purchased this unit with our own money and received nothing for writing this review. I hope this review helped.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful and Loaded with Features

    Posted
    Dude
    • My Best Buy® Elite Plus MemberElite Plus Member

    I spent weeks researching the best wall ovens available. We had a Jenn Air that was great for 18 years so looked hard at them again. Also looked at other higher end models. While they were also loaded with features and beautiful, this sweet new Samsung model amazingly beat them on features and price- about $1500 less! The only thing the others beat Samsung in is # of years in the business. We decided to be progressive and take a chance, covering ourselves with a 5 year Geek squad warranty just in case. It is a gorgeous oven with so many modern and innovative features including remote operation, steam cooking, a microwave that broils and also does power convection, and an oven that turns into 2 separate convection ovens via included metal divider. Beautiful intuitive touchscreen loaded with features combined with blue illuminated dials is a touch of class. So far it has performed perfectly in cooking all types of foods. So happy with this wall oven combo! Do yourself a favor and take a look at this oven if you like high end products at an affordable price.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Customer Service over Product

    Posted
    fitch401
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had a wear (scratch) in the oven the size of a dime in an area that was suppose to with stand the rack sliding in and out. I used it once and never had a rack on that section. Samsung would not return it or take responsibility even after two technicians from two companies come to review it, both stating it was abnormal. They will call it a "cosmetic issue". Feel free to google SAT issues online. Luckily my Best Buy rep is amazing and help replace it for me. The wear was back in May. Now it is August and after 3 weeks there is the same EXACT wear in the same spot. I haven't made a decision on my next step yet. If I had a choice right now I would return my oven, gas cook top and hood vent solely on the fact that Samsung is the ABSOLUTE worst customer service company I have ever dealt with. Some of the technology is "cool", but is not worth it the first call you will have to make if something goes wrong. I tried to make this review short. I will NEVER recommend Samsung appliances to my friends. The wear and tear incident could be isolated with me, but one thing is for sure. If you search the internet on Samsung customer services, it will be consistent.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the Oven, be aware of dimensions

    Posted
    PJPhoto
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First, let me say, I love the oven! Have only used the oven once and the microwave a few times, but it works well and the user interface is great once you get used to it. I can see some people won't like the interface, but if you're used to tablets and touchscreens, this will become second nature for you. If you are considering this oven, don't assume all wall ovens will fit in the same location. I confirmed the opening dimensions were appropriate, but didn't take into account that the control panel extends quite a bit higher than my old wall oven. Download the installation manual and get the full dimensions to confirm everything will fit appropriately. I had to have the kitchen cabinet altered to lower the whole oven so it wouldn't interfere with the upper cabinet doors. Also, don't believe the weight shown in the specs. The specs say the weight is 119 lbs with a shipping weight about 143 lbs. The install manual indicates the weight to be about 268 lbs (if I recall correctly). I think the 119 and 143 refer to kilograms that were not converted to pounds.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hello PJPhoto! I’m so happy to see that you love your oven and that it's working well. Thank you for choosing our brand! ^Gaby Samsung

  • Rating: 1 out of 5 stars

    SAMSUNG HAS THE WORSE APPLIANCES EVER

    Posted
    Kathy
    • My Best Buy® Elite Plus MemberElite Plus Member

    Samsung has the worst appliances I ever bought. Wall oven blacks out. Microwave blacks out. Can’t use either one. Refrigerator freezer thaws out refreezes for no reason. Spent $1000 extra for outside door. Piece of crap. Doesn’t open properly half the time. Cooktop won’t work half the time. Wall oven had to be replaced within 7 months. Cooktop cuts off due to heating issues. Heat sensor replaced same issues. Cooktop goes from setting 3 to 15 by itself burns food. Samsung has no customer service. Very poor. Closes out tickets with no repair tech ever sent out over and over. No return calls from Samsung. I WILL NEVER BUY ANOTHER PRODUCT MADE BY SAMSUNG! BEWARE! BAD SAMSUNG REVIEWS ON LINE. RESEARCH BEFORE YOU BUY.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for your feedback, Kathy. ^Lo Samsung

  • Rating: 5 out of 5 stars

    great oven, one major flaw

    Posted
    soonertree
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    we replaced a standard combo microwave/wall oven with this unit. for the most part we love it. the ability to have three separate convection ovens in the space that would normally hold one is incredible for the days when you're hosting parties. there is one major flaw which isn't evident until you've used it for a while. pros - beautiful knobs and handles, three separate oven cavities with ability to set different temperatures (as long as you use convection), built in meat thermometer cons - dual oven only allows baking on bottom and broiling on top, or convection in both. clock display turns off after a few minutes, which is super annoying for those of us who use the oven wall clock as the main teller of time when getting the family out the door.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Loved it when it worked

    Posted
    Mada
    • My Best Buy® MemberMember

    Had this oven for just about a year and already one of the fans died. Only way to diagnose/fix is to remove it from the wall. No one will service it without it being removed first. Samsung provides no service whatsoever. Also, already had to replace the plate spinner in the microwave twice. I've been a huge Samsung fan (over 10 products/appliances) but after this I will not buy from Samsung. Their quality is not worth the price and lack of customer service.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for your feedback, Mada. ^Lo Samsung

  • Rating: 2 out of 5 stars

    Over Engineered

    Posted
    QueenBee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This product is more like three ovens than a microwave/oven wall unit. The microwave has no preset controls....example: popcorn, defrost, etc. It takes several steps to enter the microwave time...example: minutes and seconds are entered manually and separately. Also, the clock only stays lit for 60 minutes and then turns off. I bought this unit for a microwave and oven. The micowave is a disappointment.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Never loved an appliance till now

    Posted
    Buff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This microwave-convection oven combo is fantastic. Not only does it look good but it is the most intelligently designed and functional appliance that I am aware of on the planet. The divided oven is a wonderful feature. We are having a heat wave but I can bake to my heart's content because the divided oven reduces the space that has to be heated. My kitchen does not have to get hot.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Samsung Happy!

    Posted
    nmbers
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We are so happy with our decision to go with the Samsung! We were replacing an existing combo, so I didn't have to change anything and installation was a breeze (I did it myself). Instructions were thorough. Oven is quick to pre-heat and cooks evenly. We are still getting used to all its capabilities - including being able to preheat oven for pizza when we get home... but that is adding to the fun of cooking/baking

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful new toy for my cooking

    Posted
    Nita
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Love that I have 3 ovens in one and a Microwave all in one item. Can't be happier with it. Hope I have many years with it. I can't get over it, that the oven notifies me on my cell phone when the food is ready! So cool! Just wish that the separation tray, that splits my oven for 2 baking options, would be a bit lighter. It's a bit heavy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Amazing oven but one small flaw

    Posted
    Ngman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The oven rocks. Multi-functional. It can probably make my a decent chef. The only thing is you lose an true oven clock. This has a clock feature on the screen but it times out at 10, 20 or 60 minutes. When it goes out that leave a convenience gap I wouldn’t expect for an oven at this price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far so good

    Posted
    Dannyfigs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Looks amazing. Haven’t fully tested it out all the way but after a month of use I can’t say I’m disappointed. The screen saver is a bit of an annoyance in the fact that the clock doesn’t stay on all the time. But how many things do I need that displays the time???? Its just a thing I’m accustomed too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I really like it overall

    Posted
    Dennisg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a very nice combo unit. I like the fact that you can use the smart divider to only use either the top or the bottom section of the oven. If I have one complaint it’s that the microwave requires more steps than necessary to perform simple operations, but I’m getting used to it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quiet!

    Posted
    Bkstep31
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This dishwasher is very quiet and holds a lot of dirty dishes. It took a bit for us to find the right configuration but with the top (3rd) rack and on auto sense mode this is by far the best dishwasher we have ever had. Only con is the long 2+ hr wash/dry cycle time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Wonder Oven

    Posted
    Wyse1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This microwave and oven combination (Flex Duo) from Samsung is an amazing oven. Microwave with a heating element to brown/broil and microwave. Bottom oven separate with tradition bake and convection options and the ability to Steam the food. Really is amazing!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    lots to learn

    Posted
    chargercurt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This wall oven combo is packed with a ton of features. We will have to go through the book to learn the features. Love the dual-zone cooking feature and the quick recipes built-in are awesome. I would like to give 5 stars but we haven't been able to use it enough to verify that everything works as it's supposed to.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Looks great but...

    Posted
    Cedric
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love the design and paid the price for that upgraded one but it bugs quite often and it’s very annoying. The unit freezes sometimes and takes about 5’ to get back to normal and you can’t use it all during that time. Typical Samsung product ...

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the features, looking forward to install

    Posted
    JohnR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Remodeling a house and chose Samsung for kitchen appliances as I have always had good experiences with them. Love the appearance and features of this wall oven micro and looking forward to installation when my renovation is complete.

    I would recommend this to a friend