Customer Ratings & Reviews
- Model:
- NQ70T5511DS
- SKU:
- 6394681
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the ease of use and quality of the 30" Microwave Combination Wall Oven with WiFi. Many appreciate the modern design and the clean look of the stainless steel, as well as the useful WiFi feature. However, some customers have reported issues with the microwave's heating function and the oven's heating time.
This summary was generated by AI based on customer reviews.
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The interior is smaller than a regular oven and it has less features than my stove which I have had since 2015. I bought it online. The bonus us that it is elevated. I nolonger have to bend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TecaH,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
i don't like the oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the buttons!! I would like to change the oven
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarlosA,
Thank you for your review. We would like to know more details about the wall oven to determine how we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147024512 to help our team pull up your information when you message us.
Have a great day.
^Aloe
- Pros mentioned:Quality
Great price for the functionality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and price for the oven and microwave combo. Excellent value purchase.
I would recommend this to a friend Delays delays delays
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I placed my delivery, I was told the product would be delivered within a couple of days. It has now been pushed out three times and over a month later, I still don’t have it. I have had to reschedule my contractor three times now too, and as of now, not even sure when it will be installed. The product may be great but that’s yet to be determined. The gentleman who measured and helped with the actual purchase was great though!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to get a status update about the delivery of your wall oven.
Have a great day.
-John
Very nice cant wait to eat it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing taste but very metallic. Maybe will put ketchup on next time
I would recommend this to a friend- Cons mentioned:Microwave
Microwave stopped heating.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was great until a week shy of 1 year, the microwave just stopped heating. Hoping Samsung customer service isn't a nightmare and will actually help fix this issue. Will be listening to others warnings and not going with Samsung appliances next time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you sharing your experience with the microwave.
When a microwave isn't starting or heating, the most common reason is that it is in Demo mode.
You can check the steps to turn off demo mode on the model's user manual link on page 39. You can also check the troubleshooting guide about heating including the Warm function does not work properly on page 50.
https://downloadcenter.samsung.com/content/UM/202209/20220922134756988/NQ70R5510DG_AA_DG68-01148A-03_EN-MES-CFR.pdf
Here's another link about the Samsung microwave, not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145689413, which will help our team pull up your information.
^Rainly
- Cons mentioned:Microwave
Broke within 2 weeks!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were so happy to have a new wall oven with working microwave. it was install on 9/8 and by 9/20 that microwave start/set button stopped working! We have Total Tech and they are sending a replacement, but it will take another 3 weeks!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Daniel,
Thank you for sharing your experience with the Samsung microwave. We appreciate your patience as you deal with the issue, you're experiencing with the replacement of your Samsung microwave.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144944907.
^Rainly
No options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish there was a one button push to start the microwave. There is only one notification sound that is kind of annoying. Strong microwave tho.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there User, I would like to congratulate you on your new purchase of your Samsung Wall Oven and thank you for taking the time to post a review. I hear the concerns with your have with the design of our product and would like to forward this information to our design team to have future products made with you in mind. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Yuck appliance
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product worked for only 2 weeks. Parts/geek squad still can't get a part in to come finish the repair. Thanksgiving is almost here and I still done have my micro/oven working. I'm beyond disappointed. Horrible service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for your valuable review. We appreciate you sharing your experience with your microwave that stopped working.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us this reference number (1145021245), which will help our team pull up your information.
Have a great day.
Melardo
Review: Frigidaire Micriwave / Oven combination
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks to telephone sales rep, we were able to change brands and get a good looking new unit that fit exactly into the available custom cabinetry. The non-smudge stainless steel front coordinates with our remaining kitchen appliances.
I would recommend this to a friend- Pros mentioned:Ease of use
Samsung Microwave Oven Combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is easy to figure out and use. The programmability and Wi-Fi connectivity is a plus. It's also a very stylish unit as well.
I would recommend this to a friend Multiple cancellations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 5/15 and have had at least 5 cancellations by best buy saying that it will need to be rescheduled. My local store doesn’t even have a phone number to call so I have to drive 30 minutes each way to talk to someone about my order or else it seems like customer support is in a different country. I just want my oven that I’ve already paid for. They told me this model was in high demand so I switched it to another model (still Samsung but the one with steam cook) and that was supposed to be delivered in 2 weeks but they just called me again today to tell me it’s going to be another 2 months! I feel like I’ve been very patient but I’m running out of options. I purchased Samsung appliances for all of my kitchen but now I’m without an oven for 6 months and want all of them to match.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued Bestbuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the available delivery date of the wall oven.
Have a great day.
-Ernest-
