Customer Ratings & Reviews
- Model:
- NZ30A3060UK
- SKU:
- 6473423
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the 30" Smart Induction Cooktop with Wi-Fi, particularly its heating speed and ease of use. Many also appreciate its sleek appearance and design, which complements any kitchen. However, some customers have reported issues with the cooktop's functionality and the controls taking some time to learn.
This summary was generated by AI based on customer reviews.
Not happy with cookware promotion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. The free cookware that comes with it is a joke. I have sent several emails and made several phone calls all they can tell me is they will process my request in 3 to 11 weeks. Still waiting.
I would recommend this to a friendLasted 7 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well between April and November of this year. Was boiling a pot of water and something inside the glass popped and made a bright flash while also tripping the circuit breaker. Turned the breaker back on and it instantly flipped the circuit again. Went to file a warranty claim and Samsung said that my warranty had already expired so now there is a 2-3 business day wait so that it can be verified. Not great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy your cooktop for the years to come, js11! Let us provide you with your warranty coverage.
Please take note that Samsung warrants your electric cooktop against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase.
1. One (1) year warranty on parts and labor
2. Five (5) Year Glass Cooktop and Heater Coil Parts Warranty (Parts Only)
You can click on this link for more warranty details:
https://www.samsung.com/us/support/service/warranty/NZ30A3060UK/AA
If you require further assistance with claiming your warranty, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145196526) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Samsung Cooktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend this product.It is digital and looks very modern.
I would recommend this to a friendDisappointing at best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On our third try for not getting a broken induction cooktop when picking up at the store. Do not recommend purchasing from Best Buy, quality control is not their priority. If this third one actually makes it to us not broken, we will update the review on how the actual item performs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after one year warranty lapsed. Surprise surprise no parts available to repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know the disappointment about what occurred with the cooktop.
You may contact our Support Team via the link below to speak with a live representative to follow up on the part's availability.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Terrible product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On second use the stove stopped working. Trouble shooting brought no solutions. Taking this lemon back.
No, I would not recommend this to a friend
