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Customer Ratings & Reviews

Your price for this item is $1,599.99
The comparable value price is $2,339.99

Customer reviews

Rating 4.5 out of 5 stars with 776 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers consistently note the 31 cu. ft. 3-Door French Door Smart Refrigerator's impressive ice maker options and its large capacity. Many appreciate the refrigerator's design and overall performance, as well as its size and quiet operation. Overall, customers seem very satisfied with this refrigerator.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 776 reviews
  • Rated 5 out of 5 stars

    Brand new refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this fridge after I had my other Samsung refrigerator for 10 years it still ran and was functioning fine I installed it by myself I took the doors off and it was a fairly easy process I like the easy off flip tabs on the top doors just dont lose the shims for so your doors are aligned when putting back together. I like the lighting its nice and bright to see items. NOISE -seems to be really quiet when on I wish the drip tray would of been a tad larger under the water dispenser. The ice maker is really slick even though it didn't come with an ice scooper. The door fridge handles are not installed you will have to put them on just dont over tighten per instructions. Everything in the fridge has plastic protection its about 5-10 minutes pulling plastics.. Great refrigerator for the price seems efficent I would buy it again the darker plastic trays in the doors is a nice touch..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung French Door Smart Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's sweet! Has a lot of space. The layout / design of multiple doors and shelving makes it easy to organize. You can reach in and grab what you want without having to move things around, even when its full. Like the icemaker and door dispenser. Looks sharp too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my fridge, we recently got it- maybe around a month ago and I have no regrets. It is very spacious and functional, the stainless steel looks modern and sleek.. immediately gave an upgraded look to my kitchen! I have gotten several compliments from friends and family from when they’ve came over to my house. I love the different compartment sizes, how the shelves are adjustable, and the drawers are spacious.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Its 31 cubic feet is poorly laid out. More like 20

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this fridge. It was laid out similar to the one I was replacing. It added water and ice in the door that I didn’t have. The two types of ice in the freezer compartment sounded nice. And at first glance, the upper fridge compartment was laid out like what I was used to minus a little bit of space for the upper icemaker. But that shouldn’t have been a problem because my old fridge was 27 ft.³ and this one was 31. But due to the icemaker in the top and the plastic for the chute, the inside of the left door is not super useful for most objects. Some of the shelves are such weird little L shapes or the very bottom ones are practically unreachable as an adult. I can’t even see them when I’m standing in front of the fridge. The drawers can’t be removed easily without banging into the doors, because the doors don’t open wide enough. And my biggest concern is the shelf in the center is only adjustable to three positions and even at the tallest settings you can’t sit a gallon of milk, a 2 liter of soda or anything tall in the fridge at all. If you want to you have to use the little collapsible shelf that makes room for tall objects and block everything behind it. You also sacrifice more shelf space then for the shelf above. Also, the center shelf is in two pieces split, but you can’t adjust them to separate heights independently because they need to attach to each other. I’m finding very quickly that my flexibility in space utilization is very low with this fridge compared to my old one. I moved all of the condiments that used to live on my doors into this fridge and only 25% fit back on the doors. And most were too tall to fit on any of the other shelves either. You’ll just have to look at the pictures I included… the last one will be a picture of my old fridge which is 4 ft.³ smaller but when I put the same amount of stuff in it feels like it’s only 50% full. In this fridge, it feels completely full like there’s no more room.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Nick, we care about improving the performance of your fridge. Let us help you out.

      This guide will help you maximize the potential of your fridge. Please click the links and hyperlinks for tips.

      Tips for an organized Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00084845/

      Samsung refrigerator shelf/drawer removal and cleaning guide:
      https://www.samsung.com/us/support/answer/ANS00063107/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147754009, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Big and nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So we’ve had this refrigerator for like a month and a half now, and so far we have not had any issues. I thought it was just as big as our old one but it seems like we can put more in it than the old one. I’ve read other reviews before we purchased this fridge but it’s been great ever since. My kids love that there’s two ice makers. The freezer is capacity is huge. All in all, this fridge was a great purchase! So much space!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung 31cu. ft. Good fridge repl 12 yr samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the fridge has done very well. the ice makers are on point. The top shelf is a tad flimsy so we make sure to put only light items on the left side but the most heavy items like eggs on the right. a couple of the shelves can be changed though we just kept the default layout it came with. The bottom ice maker and included a scoup that rests in the slot make for it to rest are great and we interchangeably go between the smaller and bigger ice on a regular basis. Small for kids and bigger for our tumblers. The water dispenser is nice and quiet. We like the door alarm and the connect to wifi used to alert the app whether a door has been left open and when it's closed. The fridge does not get very cloud. so far, we have not seen the past issues with the top icemaker but it's still new to give a better judgement on that. We did get the warranty in case something happens. the bottom freezer has a lot of space and we like the fact that the drawer in the freezer can be moved to get to what's below it. Parent benefit: Front doors are magnet friendly Any controls for refrigerators on on the inside right door as well as any controls for all 3 ice makers

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    A Stellar Kitchen Addition

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge was our first new addition to our kitchen makeover and has been in use since day one. It’s capacity is amazing and it’s organization and utilization of every space inside is genius! Who thinks this stuff up? We are looking forward to many years of care free food storage!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator; everything stays cold. There is ice through the door and two ice trays in the freezer, one for small cubes and one for large cubes. The ice containers are large with lots of ice, and the refrigerator makes ice quickly. The sphere ice refrigerators make only a few pieces of ice per day.. I love having three ice trays full of ice at all times, with a quick refill ability. Two trays of storage in the freezer is also nice on tray slides back for access to the second tray.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance envy averted!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m an old timer, not easily impressed, certainly not by an appliance, but my husband and I, after having this refrigerator for a month, are still saying “I love this refrigerator”! The interior space is great, the full bottom drawer allows us to easily see the cheeses and meats for which we’re using it, and best of all, the two ice makers ! We honestly didn’t really take note of that feature, or give it its due credit, when we selected this refrigerator/freezer combination! Now, we’d never consider buying another without this and are recommending it to everyone! We live in Texas, always carry a water bottle and we use a lot of ice! The convenience of filling our water bottles from the ice bins in the freezer vs. the external dispenser, saves so much time! Just love this refrigerator/freezer!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My new fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do like the refrigerator, it is spacious, bright, I like the refrigerator being upper part and the freezer being the lower part as I have had a side-by-side in the past and did not like it. I did have to get a service call on it because there was an issue with the water on the door. It came out very slow and it did not stop once the cup was removed but the technician that came out fixed it and I am very happy with it now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer service!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went there looking for a large capacity fridge with a bigger freezer. We didn't want the side by side again. And our sale rep helped us a lot, eas very knowledgeable of what was in stock. So our experience was fast and gave us a great deal with delivery in 2 days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My New samsung 31 cu. ft. French door.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the different ice making options. Spacious, i can also control and monitor remotely with my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator my only issue with Best Buy is the gentleman scraped my new wood floor when I went to the store I was basically told call this number. They did not want to help or provide assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almost perfect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Love the additional space afforded by the ice maker being integrated into the refrigerator. Freezer works as expected. Shelves could be a little better spaced to more easily fit a gallon jugs of like milk on the bottom shelf as opposed to the middle shelf. See pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome SAMSUNG refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our refrigerator is so wonderful! So spacious and with the internet connection is so easy to know and manage many functions that it possesses. It has two ways of getting three forms of ice, half moon ice, small cubes and big cubes. We are so pleased with it and recommend it 100% to any one that one a nice and spacious refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Fridge I have ever owned.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had mediocre/cheap refrigerators and finally decided to upgrade. Did a lot of research and had experience with many different fridge styles but this one is the best!! My favorite feature is the 4 different types of ice with the option to dispense or scoop directly from the freezer. Also I have always typically had side by side fridges, and it always lacked freezer space. This freezer is huge!! I barely use our garage deep freezer anymore! And it looks great in my kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious and efficient. Purchase and delivery were effortless and quick. Very happy with my purchase and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First new refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with it the app helps as well with the kids leaving the door open and adjusting the temp and ice is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frigde

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge it is veryspacious, it has a different compartments

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator I bought turned out very well and the people working there were very helpful.

    I would recommend this to a friend