Customer Ratings & Reviews
- Model:
- QN32LS03TBFXZA
- SKU:
- 6405713
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the 32" Class The Frame Series Full HD Smart Tizen TV's picture quality, describing it as beautiful and great. They also appreciate its design, calling it absolutely beautiful. While some customers find the price a bit high for the size, others are pleased with its size, finding it perfect for small living spaces. The flush mount design is also praised for its clean lines and great picture.
This summary was generated by AI based on customer reviews.
Great job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional and quick service. I will recommend Geek Squad and Best Buy for all items.
I would recommend this to a friendGreat television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was given as a gift so I can’t review it
I would recommend this to a friendLooks great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look of it .. i just wish i got a bigger size
I would recommend this to a friendLove it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The aesthetics of the TV are awesome and the quality of the image is great.
I would recommend this to a friendBrand response from Samsung
Posted .Pamm:
Thank you for your review of the 32” Samsung Frame TV. The 32” model comes with a One Connect Box Mini suitable for smaller spaces. It also includes a simple Multi-Position stand allowing for 3 different positions (simple, lean-back, and vertical). Additional bezels come in three additional colors not available in larger sizes (vivid lemon, natural pink, and platinum). There is a Frame model to suit every taste and need.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing beautiful look sleek design modern look I love it
I would recommend this to a friendNice TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service, very pleased with purchase, good high quality product.
I would recommend this to a friendGreat TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is absolutely beautiful. We love it so much. Highly recommend.
I would recommend this to a friendDigital Marketing Tool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for show and tell use for outdoor vending markets and trade shows
I would recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Remote control
Great TV if you can get a good discount.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to replace an old Samsung LCD 32" in a bedroom. Pros: - Sits completely flat against the wall so there's no more of the screaming "I'm a TV!" - Picture looks great even though it's not a 4k. At this size screen, you can't even tell the difference anyway. - The One Connect box makes it a breeze to add/change components and minimizes cable clutter. No more squeezing your hand behind a mounted TV and blindly trying to plug the cable in. - Simplified TV remote with minimal buttons. Cons: - No invisible cable. I'm going to put other photos around it to try and hide it, but it's not a deal breaker for me. - Installation kit does not include drywall anchors so I had to go buy toggle bolts. The anchors included are for concrete/brick. - Setup had many issues. It wouldn't download the Terms & Conditions which is required for you to use any of the apps. I finally did a factory reset and was able to complete the setup. - TV requires you to be logged into your Samsung account to download/install any apps, including Netflix and Amazon Prime, which already have their own buttons on the remote. You can at least leave the TV logged into Samsung to avoid this later. - Remote buttons are not backlit, but I think with continued use you'd remember where the buttons are by feel. Overall, most of my gripes are with the install/setup process. Now that the TV is done there haven't been any complaints other than occasional WiFi connection issues where it's slow to load (didn't have that with our FruitTV in the same location). Finally, I purchased the TV directly from Samsung in order to receive a substantial discount. Honestly, if it weren't for the discount, I wouldn't have purchased this TV as it's not worth the retail price.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Curious,
Thank you for purchasing The Frame 32" TV and for your review. I am glad to hear you are enjoying the image quality of your new TV. We appreciate your feedback on the setup process and your TV and the design of the One Connect Cable, as well as the wall mount hardware and remote included with your TV.
A network issue may be the cause of the occasional Wi-Fi issues you are experiencing. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Not working right
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm returning it for another. This one doesn't work properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Glazer:
I am sorry to hear that your 32” Frame TV is not working properly.
If you would like help troubleshooting your issue before exchanging it for a new unit, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
Not a Real Matted Insert.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The images is decieving. The mat insert would make this look more like a frame if the insert was real but it's only part of the video and not available on most images. I bought the optional frame attachment thinking it would make this look more like a picture frame. It would if the frame attachment included a real insert. This looks more like a digita picture frame and nobody is believing its a real picture frame. For the price, just get a better quality TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Spooner:
Thank you for purchasing the Samsung 32” Frame TV and for your review. Your thoughts regarding the matting option are important to us and will be shared with our internal teams. The matting options give you the opportunity to customize your artwork even further. Choose from 4 different mat layout options and a palette of 16 different colors to find the perfect fit. When you are watching your TV, you get a full 32” screen.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Pricey and not actually as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv requires expensive installation by multiple trades people. Very difficult to get the cords truly hidden comes with external box that must be hidden inside the wall. It’s Wasn’t something the geek squad was about to do, even though they will recommend and still accept payment for their most expensive “professional install”. two moths later I’m still waiting for my electrician and an tech guy to install it. Can’t speak to the quality of the actual tv, yet…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Annoyed,
Thank you for sharing your review of The Frame TV. We value your feedback regarding your installation experience and will share it with our teams.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After being assured by Samsung that this was compatible with the family hub refrigerator it will not connect to screen mirror. It is not worth the $$
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gamadoka:
Thank you for your interest in the 32” Frame TV. Viewing content on your Samsung fridge via Family Hub is a feature available on The Frame Series TVs, but only for 43” and larger sizes, not the 32”. This feature is also available on select Samsung 8K, 4K, and other Lifestyle series TVs.
For full product specs, please visit us at www.Samsung.com. If you have questions about features, compatibility, or need assistance, please reach out to us via the below options:
1) Facebook Messenger: https://www.facebook.com/samsungsupport
2) Twitter: https://twitter.com/SamsungSupport
Stopped working 5 weeks after purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After about 5 weeks of owning this TV, the TV stopped showing images though it continued to play sounds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SFAO,
I apologize for the disappointment you have had wiht your The Frame TV losing picture.
Please try these troubleshooting steps for your blank screen issue:
1. Press the Home (Menu) button on the remote.
If the menu appears, the TV is powered on, but is either not on the correct source or not receiving a signal.
If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After you've reconnected the external device, turn it off and then back on.
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test, or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
I hope this helps to solve your concerns.
If the issue persists, please reach out to Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, available 8AM – 12AM EST 7 Days A Week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Ambassador
Don't buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it comes with an external power supply which is kind of ridiculous since it supposed to look like a framed picture on the wall. I took it down put it in my bedroom closet where it will sit for the next decade until I throw it away what a piece of crap
No, I would not recommend this to a friendBrand response from Samsung
Posted .phillip:
Thank you for purchasing the Samsung Frame TV and for your review. Your thoughts regarding the One Connect Box are important to us and will be shared with our internal teams.
With One Invisible Connection cable, the One Connect box allows you to connect your cable or satellite box or video game system to your TV without having all the messy black wires dangling from the TV. This thin and clear cable is connected to the One Connect box, which can be hidden from view, making it feel like there is no cable at all. We appreciate your thoughts on this feature and will share your feedback with our teams.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Don’t waste your time or money on 32”
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Does not have the features described on the box. Samsung support sucks (after 8 calls and 3 weeks of them sending a repair tech that never showed up). Too late to return by the time installer came out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GadgetGary,
Thank you for your review of The Frame 32" TV. I am sorry to hear that you did not understand the specifications of this model. Please know the 32" Frame is a QLED TV, featuring 100% Color Volume with Quantum Dot technology, HDR (High-Dynamic Range), and 1920 x 1080 (Full HD 1080p) resolution. Additional specifications for this model can be found under 'Specifications' on the 32" Frame TV's product page on Best Buy's website.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Broke down in just over one year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down after just over a year. Screen is black and there is powe.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Marwalk,
Thank you for sharing your experience with The Frame TV. If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Check the One Connect cable for damage and solid connection. Disconnect and firmly reconnect the One Connect cable at both ends.
Note: If the One Connect cable is bent, broken, kinked, pinched, or has a heavy object on top of it, it can cause an issue. The cable needs to be replaced if damaged.
2. Disconnect the One Connect Box (either by disconnecting its power cord, or the One Connect cable) to see if the TV displays an error message.
If you see anything (like a message or picture) on the TV after disconnecting the One Connect Box, the One Connect Box needs to be replaced.
If the TV is plugged into a wall outlet, turned on, and disconnected from the One Connect Box, but no message appears, your TV will need service.
3. Press the Home button on the remote. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
4. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After you've reconnected the external device, turn it off and then back on.
5. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test, or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says the cable is bad, replace the cable. Service is not required.
6. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
If the issue persists after these steps, please contact us so that we can better investigate your issue and provide additional troubleshooting. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Don't buy the 32 or the 2021 models at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've installed many frame TVs...the 32 is a big letdown. Resolution is not as good. Cable is not the same (fat and not invisible), the remote it not the same as the other models (they have the solar remotes, this comes with the old style remote). For what they charge for a 32 I'm not really sure what extra you're getting other than the shape...you can have any framing shop make a frame for you (not cheapo plastic either) on any thin tv of your choice with better quality and still cost less...I'm disappointed... And the top it all off, the 2021 models have this stupid logo/ir receiver that sticks out the side that makes it look obviously NOT like a frame anymore
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robert,
Thank you for your review of the 32” Samsung Frame TV. We appreciate your feedback regarding the picture quality and design of the TV. Please know when stepping up from the 32" Frame (2020) to the 43" Frame and above (2021), you will gain 4K UHD resolution, the One Invisible Cable, a newly designed Slim One Connect Box and our Solar Cell remote. The small sensor on the bottom of the TV sits at only .19" (5mm) below the TV itself. Additionally, our newly redesigned 2021 Frame has a super-slim profile of just 1" allowing the TV to sit flush against the wall.
On The Frame 32" TV, there are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
2) Standard: This is the default mode suitable for general viewing environments.
3) Natural: Reduces eye strain for a comfortable viewing experience.
4) Movie: Suitable for watching TV or movies in a dark room.
5) Filmmaker: Watch the source content (e.g., movie) as it is.
You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
We look forward to hearing from you.
~ Samsung Specialist