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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 789 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the refrigerator's large capacity, overall performance, and ideal size for their needs. Many appreciate the dual ice makers and sleek, modern design, as well as its quiet operation. However, a few customers have reported concerns regarding temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 789 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    New Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Wife and I Love our new Refrigerator Perfect Size for our large family no regrets

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience and great products. Helpful customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge… spacious and it just works well!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been working perfectly. Have had zero issues. Great buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung has major quality issues get the warranty

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to give this fridge a 1 star based on my experience. Delivery went perfect by best buy. Freezer never got cold enough to freeze anything solid. Won't make ice the thing is dead on arrival. Having it replaced with another one, but Samsung clearly has issues. Got the 5 year warranty but if this thing as much as blinks before my return window ends it's going back.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We understand your dismay about how the refrigerator works. Let us help.

      We suggest looking at the troubleshooting link below for your fridge that is not cooling enough. This resource offers additional links that may be useful, including information on the ideal temperature for a refrigerator, tips for ensuring that the door closes properly, leveling the refrigerator, instructions for adding your fridge to SmartThings, any error codes that may be relevant, and a comprehensive video tutorial.

      Refrigerator, Freezer, or FlexZone is not cooling enough:
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough

      We have provided a link to help troubleshoot an ice maker that does not produce ice. The link includes additional resources to check the water and ice dispenser, steps for replacing the water filter, instructions for testing or resetting the ice maker, and a video to watch from start to finish.

      Samsung ice maker is not making any ice:
      https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice

      You may also refer to the user manual for other recommended actions when the ice maker does not make ice. See page 81.
      https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf

      Lastly, below is a video link you may watch until the end for maintaining the ice maker.

      How to maintain the ice maker in your Samsung refrigerator:
      https://www.youtube.com/watch?v=EsbHtpc1ak4

      Should you need further assistance, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147421269) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    New Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Large and working perfect ! Similar design to our old refrigerator but much more capacity.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The fridge was great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge was perfect, but the only thing was too big and it didn’t fit the measurement of the door entrance to the house had to return it back

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Nice Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look this fridge! So much room and I love all of the compartments. I’m able to organize.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge plent of space fit perfectly loving it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refridgerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I really like our new fridge. It is meeting all of our needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost perfect but has a dumb glass design that gets moisture and fluids leak into the gaps

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect for our kitchen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, large enough for plenty food and adjustable shelves that create even more room

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refrigerator and space to put small and big thing

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love the dual ice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t say enough about it.It has so much room. Love the two types of ice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a good refrigerator I like more than the i have in the past

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommended.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to clean…works perfectly. Love everything about this refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    My new fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!! Enough space excellent size , I just love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Samsung refrigerator in store and it was delivered two days later, as scheduled! Delivery team was very careful while installing the new refrigerator and very knowledgeable. Highly recommend using Best Buy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    fridge review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. needed a replacement fridge and chose this one good choice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So roomy!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has so much room and the shelving on the doors makes it perfect to organize. The drawers are perfect for your vegetables/pre-made salad bowels, as well for your cold cuts. If you have tall containers such as wine bottles, there is a retractable shelf for the ability to place it up right.

    I would recommend this to a friend