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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 789 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the refrigerator's large capacity, overall performance, and ideal size for their needs. Many appreciate the dual ice makers and sleek, modern design, as well as its quiet operation. However, a few customers have reported concerns regarding temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 789 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    The endless fridge

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is super spacious. Perfect for a big family or someone that likes to host big gatherings.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worse Experience Ever

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has been the worse nighmare I ever had, I purchased about a year in a half ago and three weeks later it stopped working and they said I couldn't return it because the return policy was two weeks and the five year warranty I purchased no good at the time because since it was in the year manufacture warranty I had to deal directly with Samsung, after two months of back in forward with out a fridge it was finally swapped because they couldn't fix it. A year later the same thing, I been waiting for two months with three different techs from Best Buy and a third party company trying to fix the fridge and still waiting for parts. The customer service they have is helpless, nobody knows anything, they dont have a supervisor to check on them, they dont have the equipment to diagnose the problem so they start guessing with the first possible issue and is an ongoing situation until they figure it out or give up, In the mean time here we are with out a fridge. "Warranty" I dont think is worth it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to buy a refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, so much room. Easy operation seamless delivery. Best deal on a fridge Black friday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Looked small from the outside but it has so much space inside. Really happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that the refrigerator has so much room inside, very spacious!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HAPPY!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid less than I expected to so I was very happy with our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition and at a very affordable price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Love it. Bought it for my mom. Her first ever new fridge. And she loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much room! Great lighting! The small ice cubes are also very nice thing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge, love the style, a lot of storage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Mega Capsity Smart Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice customer service and delivery service personnel. Plus we love our new refrigerator.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator, only complaint is shelves are in awkward locations and some cannot be adjusted, unlike other samsung refrigerators we have had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great so far! Easy to install and move around. Super roomy and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers did a very good job installing it and was very friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung French Door smart refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great purchase but we are currently having problems with Ice Maker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator with lots of room. Freezers area is large

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery time fast and convenient im very happy with my Samsung refrigerator

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy if you like cold food!!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator worked great for 3 months then ice machine stoped working properly. Then a month later the freezer followed by the refrigerator stoped cooling. Now i have been without a properly working refrigerator for the past 3 months. I had such high hopes for Samsung being that I love their other products but i will not be purchasing another Samsung fridge.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We understand your disappointment with your ice maker that is not properly working and with the freezer that stopped cooling. Let us help.

      Here is a link for troubleshooting steps for your ice maker that is not properly working; kindly choose the one that matches what is happening on your ice maker.

      Samsung ice maker is not working.
      https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough

      Here is a link for troubleshooting steps for your refrigerator that stopped working. Please watch the video and click on the embedded words.

      Cooling issues with Samsung refrigerator or freezer.
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147384528) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Love the new Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are really enjoying the new refrigerator! It was easy to set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New ftidge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly in our space. So much room! This model is just what we needed.

    I would recommend this to a friend