Customer Ratings & Reviews
- Model:
- RF32CG5100MT/AA
- SKU:
- 6546224
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's large capacity, overall performance, and ideal size for their needs. Many appreciate the dual ice makers and sleek, modern design, as well as its quiet operation. However, a few customers have reported concerns regarding temperature control issues.
This summary was generated by AI based on customer reviews.
Died in 6 months - Samsung warranty is a nightmare
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got our unit 6 months ago on sale and after 14 days we have gone from “we’re sending the parts out for repair” To “we don’t know if the parts shipped or have any info” To “how about we just replace it” To “we can’t replace it because it’s apparently a recall unit” To “how about we give you a refund that won’t replace to model” To “no! You have no other option than taking this refund” And we still haven’t gotten our refund yet… the refrigerator worked fine when we had it but just know that working with Samsung will be a frustrating and length process
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your refrigerator that stopped working after 6 months of owning it. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147358146) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Product is fine will never work with BestBuy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was, without a doubt, the worst experience I have ever had with an appliance purchase. Best Buy delivered a Frigidaire refrigerator that was non-functional, and their proposed solution was beyond unacceptable—they expected me to wait from December 2023 to the end of April 2024 for a resolution. When I rightfully expressed my dissatisfaction with this timeline, they mishandled my order entirely. I was forced to make three separate trips to the store and speak with four different representatives, only to have the refrigerator exchanged for a cheaper model. The level of incompetence and inconsistency in their customer service was staggering. I will never again consider purchasing anything from Best Buy after this experience.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about your overall experience ordering the refrigerator.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better with your experience. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Malfuctioning ice maker and freezer after 5 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this item since Nov 2023 and now it is already having problems the ice no longer works and the freezer does not stay cold enough. IT is hard to get help from Samsung they have been difficult to get service with. Today I have been on the phone from 5 pm and it is now 10.18 pm and I have yet to get a service request registered . I hope that I will be able to update that they will infact provide service .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the fridge's betterment, MaryP. Let us help you out.
To fix your fridge's ice maker and the cooling concerns, please click the link below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
The ice maker is not working (Please choose the best one that describes what is happening with your ice maker):
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147164481, to help our team pull up your information when you message us.
Have a great day.
-John
Huge for nothing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guy who installed the refrigerator show us the item in a good condation. Today i notice that it is broken from the top. I will call the customer service and return the item
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ibrahim,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Not Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the Geek Squad dented the fridge when they brought it in the house and was sent back. I want my money back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So for good experience. I any way like samsung. Thanks
I would recommend this to a friendBrand response from Samsung
Posted .Hi AliS,
Thank you very much for your observation about our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
I REGRET BUYING THIS FRIDGE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this for 2 months, ice maker stopped working and now freezer does not freeze!!! UGH.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment of dealing with a freezer and an ice maker that aren't working properly, Yesenia. Let us help.
Here are the resources to help with the ice maker that is not functioning. Select the same experience you're having with the ice maker from the list to troubleshoot it on the first link; check the hyperlinks attached for other helpful tips. You can also watch the full video by clicking on the second link.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
The ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
The video link below provides information on maintaining the ice maker, which we also recommend checking. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
We have a troubleshooting guide to check the cooling performance of the freezer. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, has a power issue, disabling the Cooling Off mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you through the process from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may also check the user manual for other suggested actions when the refrigerator does not chill sufficiently. Turn to page 79.
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151142869 to help our team pull up your information when you message us.
Thank you.
-Angelica
where is it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have not received yet holdup is at the factory had one in Florida and liked it
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check for updates regarding your order.
Have a great day.
-Ernest-
This Whole Thing Sucks!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be bad if I had it!!! Best Buy was nice enough to sell me a product that they don’t even have!!!! No return calls, no explanation just sit and wait while they continually extend the delivery date to now over 2 months out!!! But the bill came right away!!! Great job Best Buy!! Keep up the great customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Open box excellent was stuck in demo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order a refrigerator for the holidays only to have to return 2 weeks later after a Geek squad told me that the refrigerator was stuck in demo/floor mode
I would recommend this to a friendBrand response from Samsung
Posted .Hi SeanR,
We understand how you feel about your fridge. We are here to help you in any way we can.
We hope that the replacement is working fine now.
If you need any further assistance, please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148116790), to help our team pull up your information.
Have a great day!
^Rodel
Freezer stopped working after 1.5 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1.5 years of ownership and the freezer stops working. Out of warranty out of luck
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ajpostal, we know how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
We recommend checking this link to your user manual to help you troubleshoot why your fridge stopped working. Turn to page 79, "Fridge/freezer does not operate. Fridge/freezer temperature is warm."
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
I have also shared this video for further assistance.
What to do if your refrigerator is not cooling | Samsung US
https://www.youtube.com/watch?v=ogwmuhLH4G4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149023017) to help our team pull up your information.
Have a great day.
^Camille
Ok product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Came with a defect on the left door.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here to assist you anytime. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about their delivery damage options.
Have a great day.
-John
Don’t buy from Best Buy!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t tell you anything because Best Buy has delayed our product by two weeks! And yet they don’t have to deal with not having any appliances and they don’t seem to care! Horrible customer service!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand the frustration of having the refrigerator delivered later than expected, and we are grateful for your patience. Let us help you.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
I cannot get delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could tell you what i think about my new paid for Refrigerator but i cannot get Best Buy to deliver it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about not getting the refrigerator delivered.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the delivery. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Terrible service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Driver showed up and didn’t bother to ring the doorbell. He left and didn’t deliver the fridge which was a replacement for a fridge that was smashed when it was delivered last week
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience with the refrigerator delivery process.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Refrigerator
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Factory defects production. Broken down after 7 months of purchasing and unrepairable due to non parts availability
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JinsooK,
We want to know more about what transpires with the refrigerator and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Silenced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't feel like doing all that typing again but my one star review only stayed on this site for a week or two.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JackN,
We want to understand more about what occurs with the refrigerator and would like to help as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Samsung defects
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible refrigerator issues within one month of owning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to understand more about what transpires with the refrigerator and would like to assist as soon as possible, JenE.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Ice production, Size
Large AS!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Much larger than I thought. Love the two sizes of ice cubes and the whole thing keeps a nice even temperature.
I would recommend this to a friend Cancelled order
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not receive the product!! I cancelled because of lack of competence of Best Buy deliverers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know how you feel about your overall experience with the deliverers.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica