Customer Ratings & Reviews
- Model:
- NA36R5310FS
- SKU:
- 6372676
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the 36" Built-In Gas Cooktop with 5 Burners, frequently praising its ease of cleaning and overall quality. Many appreciate the cooktop's appearance and stylish look, enhancing their kitchen's aesthetic. However, some customers reported issues with missing or damaged burner caps upon delivery. The product is generally well-received for its ease of use and value.
This summary was generated by AI based on customer reviews.
Gas
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing we love it so far. It works great and we are very happy
I would recommend this to a friendGreat stove top
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, gives a nice sear to my steaks, easy install highly recommended.
I would recommend this to a friendno
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fine item. looks good. works good. very convenient. good price
I would recommend this to a friendGreat price, great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, excellent value, love samsung appliances
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. It is fairly new. So, will have more to say once I used it more.
I would recommend this to a friendGreat Cooktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly as expected and the installation could not have been better--on time, professional, pleasant
I would recommend this to a friendCooktop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My cooktop is even better than I imagined. We had electric before but switched to gas. The cooktop is awesome!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Brown, congratulations on your new Samsung Cooktop. I am glad to hear you are pleased with the unit. Thank you for taking the time to share your feedback. We appreciate you for choosing Samsung in your home. ^Brad
Just the look!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not put it in, yet. But it looks really nice and can't wait to have it up and running.
I would recommend this to a friendHigh 5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the look and feel. It can handle 5 pots at the same time.
I would recommend this to a friendSamsung 36 inch gas cooktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service ordering on line and the home delivery on time as promised, Great looking product at a great price.
I would recommend this to a friendWould not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geeks service came to my house to take measurements of our cooktop to make sure it fit. We picked the one he suggested. We had many issues trying to receive our product and when we finally do it didn't fit. The guy couldn't take the cooktop with him because he said he didn't deliver it so it sat in my garage forever with no phone call or anyone contacting me about the matter. I called told them I just wanted to cancel the order and come pick it.
No, I would not recommend this to a friendgreat buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and matches our kitchen perfectly. No need to pay extra for the smart range.
I would recommend this to a friendGreat Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, picked up on time from Bestbuy, staff helped load the product
I would recommend this to a friendGo for it if you want ugly.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute crap. Bought this as Consumer Reports said it was the best. The finish is terrible, you can't clean it properly (get it to shine) even with microfibers and SS cleaner. I wiped something with a paper towel and it scratched it. If it weren't so expensive and my countertop cut for it, I'd definitely get rid of it. Save your money. Best Buy shouldn't sell this. Samsung Customer Service was a joke. Said warranty didn't cover scratches or smeariness.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to leave this review, Lucis. A gas cooktop is often one of the most used appliances in the kitchen, so it will need attention to keep it clean and looking new. Please see the link for details.
How to clean your Samsung gas cooktop
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean electric and gas ranges | Samsung US
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145023857) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Poor cs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two cup are missing. And went to Best Buy to inquire about the missing items and said call the customer service or Samsung itself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NoelQ, we understand the importance of having complete parts on your cooktop to assist you with the needed parts.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147181138) to help our team pull up your information.
Have a great day.
^Camille
WRONG SPECS FOR CUT OUT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to get this in the week of Christmas. I had a 30 inch and this was a 36. We looked for one that the cut out specs fit the cut out we already had for the 30in. This specs were it. We drove a over a hour to pick it up and a over a hour back. AND THE SPECS ARE WRONG. Do not follow the spec sizes for the cut out on the Best Buy page. So now we are cutting the granite and having to pull out 2 drawers
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with ourBestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your questionor transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
- Pros mentioned:Ease of use, Looks, Quality
Works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! easy on and off and control. My old cooktop was so crappy, this was a great upgrade. Looks very nice too!
I would recommend this to a friend Sold as "new", received an "open box" instead.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Box had been opened and poorly resealed. Parts were missing and had to return it back to the store for a refund. I had to wait a week to receive the cooktop and had plans to install it on the pick-up date, it wasn't meant to be. At this time, I'll find another store other than Best Buys to make to purchase this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store should you need further assistance.
Have a great day.
-Ernest-
- Pros mentioned:Ease of use
Good Purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Another very good Samsung product. All burners light quickly and have very good control. Easy to clean . Happy with the purchase. Our second Samsung kitchen appliance . We’re happy with both.
I would recommend this to a friend - Pros mentioned:Quality
New kitchen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks really good and works even better, super recommended.
I would recommend this to a friend
