Customer Ratings & Reviews
- Model:
- NA36N7755TG
- SKU:
- 6261807
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the ease of use, powerful burners, and sleek design of this 36" built-in gas cooktop. Many appreciate the high heat output, especially from the center burner, and the high-quality materials. The WiFi connectivity is also a plus for some users. However, some customers note that the stainless steel surface is prone to scratches.
This summary was generated by AI based on customer reviews.
Nice but costly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Limited colors but looks nice. Overall Expensive purchased
No, I would not recommend this to a friendNo title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works line a charm and looks amazing could not have made better choice
I would recommend this to a friendGreat cooktop.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great cooktop. It is currently my favorite cooktop out of the 1 cooktops that I have.
I would recommend this to a friendVery good cooker
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife is so happy. And so perfect style happiness.....
I would recommend this to a friendSamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it Samsung and bestbuy A winning combo Saved big
I would recommend this to a friendGreat range top!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving our new cooktop so far. We've had it installed for about three weeks and are very happy. We also purchased the Samsung range hood and although it wasn't a deciding factor in the purchase, I really like the Bluetooth connection with the hood. Whenever a burner is activated, the hood fan automatically comes on! The only complaint I have so far is that the burner grates seem to stain a bit easy and can be difficult to get clean. Otherwise, it's a great unit!
I would recommend this to a friendSamsung Gas Cooktop
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's so difficult to wash and keep clean. I've tried oven cleaner and scrubbers. Never had a cook top that was so difficult to keep clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Marie,
We appreciate you taking the time to share your experience with your Samsung - 36" Built-In Gas Cooktop with WIFI and Dual Power Brass Burner - Black stainless steel. I understand you're having a difficulty in washing the cooktop and keeping it clean. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00049945/ to guide you on how to clean your Samsung gas cooktop.
In case of repair or replacement, you can check this link https://www.samsung.com/us/support/service/warranty/NA36N7755TG/AA for the warranty coverage of your product.
I also recommend checking this link https://downloadcenter.samsung.com/content/UM/201904/20190417142957109/NA30N6555TG_DG68-01089A-02_EN-MES-CFR.pdf for the user's manual for you to know more about the product. You can go to pages 19, 20, 21, 22, 23, and 24 for some tips on how to care and clean you gas cooktop.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144621525,
-Noraina
Samsung Gas Cooktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good. Because of the COVID situation, I ended up with two of them (got an email that one wouldn't be in until May, so purchased another
I would recommend this to a friendGreat Product-Poor Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and paid for the product and installation. I have had my kitchen torn apart for almost a month and still am having trouble getting it installed.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144621645.
-Noraina
Poor quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The black panel along the knobs becomes discolored and begging to bubble within a 3 months period of use. Very poor quality. Do not buy. Best Buy will not allow returns or exchanges and there is no recalls. Several people are experiencing the same issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Fridgeman2,
Thank you for bringing this to our attention. We appreciate you letting us know that the black panel and the knobs have become discolored and beginning to bubble within three months of use. We apologize for the inconvenience this might have caused you, especially when BestBuy didn't allow returns or exchanges for the product. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the troubleshooting guide that you can check to know more about how to clean your Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/
You may also refer to pages 19-24 of the user manual for additional information about the care and cleaning procedure of the cooktop.
https://downloadcenter.samsung.com/content/UM/201904/20190417142957109/NA30N6555TG_DG68-01089A-02_EN-MES-CFR.pdf
For reference, I've included a link to the warranty page of the Samsung cooktop and hoods, which you can also check anytime.
https://www.samsung.com/us/support/warranty/?model=N0022400&modelCode=NA36N7755TG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144317796
-Angelica
Expensive trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit and installed it a few months ago... only to realize that it wont connect to the internet... doesnt light a fire in some units. Only to find out that I am passed my warranty period and have to pay $500 to get it repaired plus the cost of materials. BOGUS. Stupid product do not buy Samsung!!! expensive and not worth it keep things simple as they have obviously messed things up with technology. TRASH!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi korange! I'd like to help with this. I have this link (https://bit.ly/2RPfRma) that can walk you through what to do if the cooktop is not connecting to the SmartThings app properly. I also have this link (https://bit.ly/2RiI1qy) that can help you with any of the burners that are not igniting. ^Jecca
Smaller than you think
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is just ok. The area for the burners seems very small so big pots don’t fit well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Cooktop. We are sure that you will enjoy this machine and the awesome features. Thank you for choosing Samsung and being a part of our growing family. ^Brad
Faulty Temperature Control Knobs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product. After a few years of owning this cooktop, the temperature control knobs have completely worn out. There is a shoddily built plastic component underneath each knob which breaks with normal use. At nearly $200 apiece, in order to replace the knobs on this cooktop (and trust me, you will), you will practically spend the same amount of money you spent on the whole unit. I currently have two operable knobs out of five. Replacing 5 knobs is almost the cost of a new cooktop. Samsung has to and must do better by their cutosmers. My whole kitchen is Samsung appliances and I feel very frustrated and upset by the quality of this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the frustration you feel with your cooktop. Let's get this taken care of.
To check the availability and compatibility of the cooktop knobs, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148881903) to help our team pull up your information.
Have a great day.
^Camille
Somewhat disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this cooktop for three years now, and it hasn't worn well. It does get heavy use, but the heavy grates belie how delicate the unit really is. The ignition on the center burner works only intermittently (not sure if the problem was a spill or overly zealous cleaning by our cleaning lady). The front panel is now severely discolored because she used the wrong solution on it. Yes, there are warnings about using strong cleaning solutions, but the general impression we have is that the cooktop is surprisingly delicate for something that's supposed to be heavy-duty. Also, the rubber rings on the controls are now loose and floppy. On the plus side, the power range of the center burner is impressive, and I love the included wok ring and griddle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A flawlessly functioning and good-looking cooktop gives a better cooking experience, Jason. Let us help!
Seeing something strange happening on your gas stove, cooktop, or range can be scary, but fortunately, in most situations, the explanation is simple and easily corrected. Below is a link for more information.
Flame issues on Samsung gas cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/
A gas cooktop is often one of the most used appliances in the kitchen, so it will need attention to keep it clean and looking new. The below links will guide you.
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also refer to pages 19-24 of the user manual to learn more about cleaning and caring for your cooktop and page 25 to correct the burner's performance.
https://downloadcenter.samsung.com/content/UM/202212/20221230145327419/FULL_NA30N6555TG_DG68-01089A-04_EN_MES_CFR_221228.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145559562) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Pros mentioned:Ease of use
Samsung Cooktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cooktop is easy to clean and functions well. I am able to cook my food evenly.
I would recommend this to a friend E.asily damaged coating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove works fine, however, the black stainless steel coating is simply a coating and comes off very easily. replacement part is ~$400
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand how you feel about the cooktop's exterior coating. Let's get you the help you need, Phil.
For added reference, I have shared some care and clean tips to prevent the stainless steel coating from further peeling. Please refer to this guide below.
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
Should you need further assistance, feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146471216, to help our team pull up your information.
Have a great day!
^Chrystel