Customer Ratings & Reviews
- Model:
- NA36N7755TS
- SKU:
- 6261806
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ease of use, powerful burners, and sleek design of this 36" built-in gas cooktop. Many appreciate the high heat output, especially from the center burner, and the high-quality materials. The WiFi connectivity is also a plus for some users. However, some customers note that the stainless steel surface is prone to scratches.
This summary was generated by AI based on customer reviews.
Poor quality, poor support, and Unsafe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At three years the knobs began to crack and I noticed the openings beneath the knobs were collecting dirt and grease. The next year all 5 knobs were cracked and three were getting harder to turn. Finally one of the burners got stuck on. This was 5pm on a Friday and Samsung was unresponsive. I had to turn off the gas from the main valve in the basement. When a reputable local repairman came out he was shocked at the poor quality. The knobs were almost $200 apiece but they would just break again. He couldn’t fix the stem under 2 of the knobs which were stuck. Samsung makes nice TVs but I will steer clear of their appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We see how this affected your cooking experience. Let's help you with this, RebeccaR.
Should you wish to purchase the compatible replacement Samsung knobs for this cooktop, we recommend reaching out to our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts and accessories you wish to order.
If you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147560774, to help our team pull up your information.
Have a great day!
^Chrystel
E.asily damaged coating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove works fine, however, the black stainless steel coating is simply a coating and comes off very easily. replacement part is ~$400
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand how you feel about the cooktop's exterior coating. Let's get you the help you need, Phil.
For added reference, I have shared some care and clean tips to prevent the stainless steel coating from further peeling. Please refer to this guide below.
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
Should you need further assistance, feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146471216, to help our team pull up your information.
Have a great day!
^Chrystel