Customer Ratings & Reviews
- Model:
- NA36N7755TS
- SKU:
- 6261806
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ease of use, powerful burners, and sleek design of this 36" built-in gas cooktop. Many appreciate the high heat output, especially from the center burner, and the high-quality materials. The WiFi connectivity is also a plus for some users. However, some customers note that the stainless steel surface is prone to scratches.
This summary was generated by AI based on customer reviews.
Cheap plastic knob assembly that is $$$ to replace
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cooktop is okay but the knob stems are cheap plastic that break easily. It costs @200 for each knob to replace. If you bought 5 you would spend almost as much as you did for the cooktop. To say I am disappointed is an understatement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .How you feel about this experience is valid. We wish to aid you with this, LisaM.
Should you wish to purchase the compatible knobs for this gas cooktop, we recommend reaching out to our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts and accessories you wish to order.
If you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148589492, to help our team pull up your information.
Have a great day!
^Chrystel
DO NOT buy this cooktop!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The grill on this is too heavy and high. Looked good in the store, but when we started to use it we realized how much heat is lost because the pans sit so far from the flame. The knobs in this are a DISASTER too - two of the stems broke within a few months, and within 2 years we had only two operating burners with taped together knobs and the other knobs too far gone. Replacement knobs are $150 each! BEWARE of this ripoff!
No, I would not recommend this to a friendBrand response from Samsung
Posted .SamS, let's have your cooktop taken care of. We would love to speak to you directly to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146056470) to help our team pull up your information.
Have a great day.
^Camille
Poor quality, poor support, and Unsafe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At three years the knobs began to crack and I noticed the openings beneath the knobs were collecting dirt and grease. The next year all 5 knobs were cracked and three were getting harder to turn. Finally one of the burners got stuck on. This was 5pm on a Friday and Samsung was unresponsive. I had to turn off the gas from the main valve in the basement. When a reputable local repairman came out he was shocked at the poor quality. The knobs were almost $200 apiece but they would just break again. He couldn’t fix the stem under 2 of the knobs which were stuck. Samsung makes nice TVs but I will steer clear of their appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We see how this affected your cooking experience. Let's help you with this, RebeccaR.
Should you wish to purchase the compatible replacement Samsung knobs for this cooktop, we recommend reaching out to our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts and accessories you wish to order.
If you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147560774, to help our team pull up your information.
Have a great day!
^Chrystel