Customer Ratings & Reviews
- Model:
- NZ36K7570RS
- SKU:
- 5581708
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the 36" Electric Cooktop's ease of use and sleek, modern design. Many appreciate the rapid heating and larger cooking surface. However, some users have expressed concerns regarding the cooktop's cleaning process and the functionality of the WiFi features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Design
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly, it’s clean and slick look is the best part
I would recommend this to a friend the sensors are not very sensitive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a little frustrating to turn it on- also turning the knob to raise or lower the heat is not very smooth- it jumps too far ahead or too slow at times. it can be confusing to operate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi roberto,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung cooktops. We apologize for the inconvenience of having a hard time with the cooktop will not turn or stay on and the temperature jumping from high or low and vice versa. We will surely notate this feedback for better products and options in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
The cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
The cooktop panel isn't responsive:
https://www.samsung.com/us/support/troubleshooting/TSG01204615/
Cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
For other troubleshooting guides you may check this link below:
https://www.samsung.com/us/support/search/?query=cooktop&referrerPageUrl=https://www.samsung.com/us/support/
You may also use this link for regular maintenance of your cooktop's lifetime:
https://www.samsung.com/us/support/answer/ANS00049945/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NZ36K7570RS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144407698
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung cooktop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing and Beautiful- completes my newly renovated kitchen
I would recommend this to a friendAwesome Cooktop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I researched a lot about the cooktop I wanted to buy for my kitchen remodel.. For my budget this was was the best value. When I went to the store to check it out, it met and exceeded all my expectations.
I would recommend this to a friendExcellent so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great. I love the digital touch controls. No more bad connection / rusty knobs. So far love it!
I would recommend this to a friendLooks nice, but electronics are crappy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking stove top, but have already called for service twice. Stove top seems to have a mind of its own (turns all burners off for no apparent reason, gives errors, etc.) and if you have any liquids that spill onto the stove top it freaks out and starts generating different error codes. I have a feeling that the electronics are faulty or are not properly shielded because why else would water or liquid on the top surface cause the electronics to freak out. I wouldn’t recommend this to anyone and will not buy again. Thank god I purchased the 5 year protection plan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I can help with this issue that you are having on your Samsung Cooktop. Always remember when something does spill on the cooktop you want to turn the burner off immediately and wait for the burner to cool and clean it. For more helpful information, See link below:
https://www.samsung.com/us/support/answer/ANS00060833/Thank you for choosing Samsung. ^Brad
Bought 2 months ago. Does not work!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap! Bought 2 months ago, waiting for my kitchen update to be complete. Installed on 60th day from purchase . Does not work. Samsung service could not help us and best buy (who lost a customer wont refund exchange or offer a replacement. Absolutely run from this product. Best buy sucks also!
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand your frustrations with your overall experience. Our goal is to get you the help you need, Nerzius.
It would be awesome if you could tell us more about the cooktop so we can better assist you with this.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146930489, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Design
Very Well Designed Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this Cooktop for over a month now and the functions on this unit is very impressive. I love the Sync function that allows 2 left units to sync together so I can use a griddle. This was great for breakfast, which is one of my favorite meals. WiFi was great to stay connected and the melting feature was great for my queso recipe. Just the design itself made it easy to cook multiple dishes as I could adjust the size of some of the units to the correct pan.
I would recommend this to a friend DO NOT BUY unless you want problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit sucks. It didnt work when i purchased but it was after the return window for bestbuy before I had it installed. Contacted samsung about it constatly turning off. They blamed it on cookware being noninduction. My cookware was induction. I thought maybe i need a different induction set so i bought Caraway induction set and it still has the same problem. Contacted Samsung to get the runaround before finally send a tech. Tech came out and confirmed the problem. They said they were going to repair the issue. That sucks since i bought a brand new unit... Didnt get a discount for buying a refurbished unit. However l, as of today it is still not repaired. I contacted Samsung in November about the problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ESummers,
We would love to assist you with your appliance. Kindly provide us with more details about the cooktop.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146836295) to help our team pull up your information.
Have a great day,
-Ernest-
DO NOT Purchase Samsung Products!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned KitchenAid units for well over 20 years. Opted to purchase Samsung, liked the features etc. It is Garbage and they DON"T back up their prodcuts. Customer service is the WORST experience ever!! Stove top was defective and they REFUSE to back it up and we have only owned it for 3 months. Stay away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LarryG
Thank you for your honest feedback and we hope you are in good health. We are happy that you have purchased a Samsung cooktop and you have liked its features that came with it. We at Samsung will always give support as much as possible, granted it is within our capacity. Your cooktop is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of:
One (1) Year Parts and Labor.
Five (5) Years Parts Warranty For Glass Cooktop and Radiant Heater.
I have shared the link for your warranty details regarding your cooktop. Please click on link below to check on the complete coverage.
https://www.samsung.com/us/support/service/warranty/NZ36K7570RG/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144223134
Leo
