Customer Ratings & Reviews
- Model:
- NZ36K7880UG
- SKU:
- 5581726
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers have good things to say about the 36" Induction Cooktop's heating speed, ease of use, and sleek design. Many appreciate the fast and even heating provided by the induction technology, as well as the intuitive controls. The virtual flame feature is also a popular element, adding a unique visual appeal. However, some customers have noted concerns regarding noise levels and the cooktop's long-term reliability.
This summary was generated by AI based on customer reviews.
Aesthically beautiful. Functionally, terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously regret going with an electric cooktop. The dial is so unresponsive, 50 percent of the time it goes up by itself two notches after you've stopped at a desired temperature, sometimes down three so it takes 3 times as long to set the temperature you want. During Thanksgiving we had a ton of food we kept in tray and we wanted to keep, well dont forget this cooktop will NOT turn on unless it detects a pan/pot its compatible with. For looks was nice but im seriously thinking about installing a gas cooktop. I read the reviews and i still fell for it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Cooktop. We are glad to become a part of your kitchen design. We welcome you to our growing family and thank you for choosing Samsung. ^Brad
Clean look
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t use it yes but is so pretty I love it. Have a clean look that I was looking for.
I would recommend this to a friendNeed 50 amp circuit and 6 guage wire.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be aware that while says on site in questions and answers can install with 40 amp circuit and 8 gauge wire in reality needs 50 amp circuit and 6 gauge wire. Had to hire electrician FOR $$$ to run new line and install 50 amp circuit breaker. Best Buy was not helpful at all and said what was on their site regarding the amps and wire gauge was not their responsibility although no disclaimer regarding this on the site. I was stuck as took out old cook top before this one was delivered. Cook top works great now that have proper wiring.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RN73,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung cooktops. We apologize for the inconvenience of the cooktop doesn't fit with your current circuit. We will surely notate this feedback for better products and options in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
For reference, installation guide: Power Source 240V / 60 Hz / 45A.
https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/03202018/NZ36K7880.pdf
How to Clean and care for the glass cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NZ36K7880US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144407264
Thank you for choosing Samsung. Have a great day.
-Trisha-
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves this thing So elegant so cool and so smart cooktop
I would recommend this to a friendGreat cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the gourmet cook in the house, a great cooktop with precision heat control.
I would recommend this to a friendAlwsome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best cooktop I have ever owned .AWSOME. AWSOME
I would recommend this to a friendAmazing cooktop
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing cooktop, a piece of technology, works perfectly
I would recommend this to a friendHigh quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is everything I ever wanted In a stove. Can’t wait to use it. Especially love all the bells and whistles!
I would recommend this to a friendSamsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to my new kitchen, work very well and very fast
I would recommend this to a friendworks semi ok for a short time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one was DOA, and the second one lasted 6 weeks. The lights probably only look good on stainless steel pans (ours are dark). I have to say that we are underwhelmed. A lot of money for a lot of problems. TV dinners for now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number #. We thank you for being a part of the Samsung family. ^Brad
Great cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this installed. Looks good and cooks food fast. Takes a little bit to get used to induction.
I would recommend this to a friendawesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is great. the boost mode is incredibly fast. love the blue "flames"
I would recommend this to a friendBrand response from Samsung
Posted .We are excited to hear that cooking with this cook top has been enjoyable for you. Thank you for the 5 Stars! ^Lo
love this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.searched and analyzed all induction stoves- this one is best- all that needs to be said
I would recommend this to a friendGreat!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful appliance! Looks great and the price was good.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for the 5 Stars! ^Lo
Absolutely NOT!!!!!!!!!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I knew this would be a great addition to our home. We bought this cooktop because of the features however the cooktop was defective. Samsung does not stand behind their products and customer service is trash. I would not recommend this product or any product that utilizes Samsung customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ToddS,
We would love to assist you with your appliance. Kindly provide us with more details about the cooktop.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146849959) to help our team pull up your information.
Have a great day,
-Ernest-
Noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Turns on. Makes so much noise. Turn in a second “burner”. More noise. It does hear well and fast. But the noise drives me crazy. Will replace after remodel is complete. To eat $2500 on a brand new cooktop is worth it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JP4K,
Thank you for reaching out to us and we are glad to know that you are using the Samsung cooktop. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds. Generally, Samsung products are very quiet. Many of the sounds are normal or can be fixed with little effort.
I highly recommend checking on links for basic troubleshooting steps:
Cooktop operational noise:
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
You may check this link for future reference to reduce unnecessary repairs over the cooktop's lifetime.
https://www.samsung.com/us/support/answer/ANS00060833/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NZ36K7880US/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144236481
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung induction cooktop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for one week, but so far great unit. The lights are a little low for me, but my wife doesn't seem to care
I would recommend this to a friendBeautiful and sleek
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is gorgeous but have not yet installed it. Knob is easy to use.
I would recommend this to a friendBroke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived broken and has been on back order for months and it is still on backorder Best Buy even refused to refund my total purchase price and the interest they charged me for a broken item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Q70A,
Thank you for letting us know about the damaged Cooktop that you received. We apologize for the inconvenience that it may cause you, and I know that the outcome of this is not ideal.
You can check the warranty information of your Samsung induction cooktop on this link: https://www.samsung.com/us/support/service/warranty/NZ36K7880UG/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care Support: 1-800-726-7864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144160524
^Rainly
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally awesome, best cooktop I’ve ever used in my life
I would recommend this to a friend
