Customer Ratings & Reviews
- Model:
- NZ36K7880US
- SKU:
- 5581718
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers have good things to say about the 36" Induction Cooktop's heating speed, ease of use, and sleek design. Many appreciate the fast and even heating provided by the induction technology, as well as the intuitive controls. The virtual flame feature is also a popular element, adding a unique visual appeal. However, some customers have noted concerns regarding noise levels and the cooktop's long-term reliability.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Good stove top. Works well
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am pretty happy with the stovetop. Works well, and the installation went with a few minor mishaps. I am concerned about the long term reliability of Samsung appliances so we'll see.
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung cooktop
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful cooktop 100% recommend easy to clean and kid friendly
I would recommend this to a friend - Pros mentioned:Ease of use
love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt sure if I could convert from a gas stove to an induction but I am so glad I did. No grates to clean, no open flame, but cooks amazing and super easy to clean. Awesome and modern.
I would recommend this to a friend Induction is the way to go!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome cooktop for our new kitchen. I actually like to cook, now. Can have several items going at once. Love.
I would recommend this to a friend- Pros mentioned:Ease of use
Cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking finish. Easy to clean. Love having 6 burnets
I would recommend this to a friend Perfect Fit!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little skeptical that it would fit. It dropped right into the same hole that previously hosted my older GE profile ceramic element cooktop. Works great! Water boils in under a minute. Works with my cast iron pans. ( buy silicone/fiberglass mats to protect the glass) My wife is having a tough time as she is used to starting a pan and then chopping all her vegetables etc... As close to magic cookery as you will get. We can feel the difference in the kitchen as it does not heat the whole room up when cooking. Beautifully finished simple controls and quiet, very quiet compared to some brands.
I would recommend this to a friend- Pros mentioned:Induction
Great induction
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the induction takes a little bit to get the hang of it
I would recommend this to a friend - Pros mentioned:Heating speed
Amazing cook top
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it can bring water to a boil super fast. Only con is the controls, the dial doesn't work very well
I would recommend this to a friend - Pros mentioned:Heating speed
Great cooktop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, and boils water so fast! First induction cooktop and it’s really awesome
I would recommend this to a friend - Pros mentioned:Ease of use
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it was 7 stars I would give them , it’s easy to use wipe clean just amazing , I freaking love it so much
I would recommend this to a friend - Pros mentioned:Design
State of the art induction cooktop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome state pf the art cooktop. We love it. Makes our kitchen space look futuristic.
I would recommend this to a friend - Pros mentioned:Heating speed
Just plain awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Induction cooking is better than expected. Boils water extremely fast. Cooks a very consistent temperature. This cooktop is amazing.
I would recommend this to a friend Takes some getting used to
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can control the temp with your finger or use the knob magnet but both require the right pressure to make anything happen. The blue faux flames are cool.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Sck123,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung cooktops. We are glad to know that you are happy with your overall experience with the cooktop. We will surely notate this feedback for better products and options in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
To know more about the product functionalities: Please see pages 19 to 30.
https://downloadcenter.samsung.com/content/UM/201904/20190417164055782/NZ36K7880U_DG68-00824A-06_EN-MES-CFR.pdf
For future reference, you may click this link for troubleshooting guides:
https://www.samsung.com/us/support/search/?query=cooktop&referrerPageUrl=https://www.samsung.com/us/support/
You may also use this link for regular maintenance of your cooktop's lifetime:
https://www.samsung.com/us/support/answer/ANS00049945/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NZ36K7880US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144408000
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Design
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves this thing So elegant so cool and so smart cooktop
I would recommend this to a friend - Pros mentioned:Appearance
Cooktop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and performs as it should. Samsung is showing out with this one.
I would recommend this to a friend Great cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting used to the dial control but overall great product. Power boost boils water super fast. Bear in mind you will need Induction Cookware with this unit.
I would recommend this to a friendGreat looks
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros:Looks great Heats up fast Cons: low level hum, spill water and it shuts down until water cleaned up which makes it safe but annoying if you just washed a pan and want to use
I would recommend this to a friend- Pros mentioned:Heating speed
Great cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the gourmet cook in the house, a great cooktop with precision heat control.
I would recommend this to a friend - Pros mentioned:Heating speed
High quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with the quality of this unit. Heats extremely accurately and very safe to use!
I would recommend this to a friendBrand response from Samsung
Posted .That's so great to hear, TheCoach! Thank you for choosing Samsung. ^Jecca
36" induction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine, people complaint because they don't read the instructions for a good appliance management
I would recommend this to a friend
