Customer Ratings & Reviews
- Model:
- NZ36K7880US
- SKU:
- 5581718
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers have good things to say about the 36" Induction Cooktop's heating speed, ease of use, and sleek design. Many appreciate the fast and even heating provided by the induction technology, as well as the intuitive controls. The virtual flame feature is also a popular element, adding a unique visual appeal. However, some customers have noted concerns regarding noise levels and the cooktop's long-term reliability.
This summary was generated by AI based on customer reviews.
Sensitive
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touch screen is very sensitive and hard to manage
No, I would not recommend this to a friendA really top of the line cooktop.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cooktop has every feature that you could possibly want. The induction system makes it much safer and dramatically reduces the chance of an accidental burn. The simulated flames make it very easy to see which elements are on and the controllability is superb. This would enhance any kitchen.
I would recommend this to a friend- Pros mentioned:Induction
Induction is the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always had natural gas before. But after switching to induction we would never go back
I would recommend this to a friend - Pros mentioned:Ease of use
Cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great and easy to use and the look of my kitchen its it's fantastic whit this addition
I would recommend this to a friend cool top
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great stove top. But had to buy new cookware to use.
I would recommend this to a friend- Pros mentioned:Heating speed
awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is great. the boost mode is incredibly fast. love the blue "flames"
I would recommend this to a friendBrand response from Samsung
Posted .We are excited to hear that cooking with this cook top has been enjoyable for you. Thank you for the 5 Stars! ^Lo
- Pros mentioned:Ease of use
Good product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work says advertise, easy to clean and easy set up.
I would recommend this to a friend Samsung, you cannot do better for the price point
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The highest quality cooktop I have used. Samsung is simply one of the best appliance makers on the market, and this cooktop is among the best available.
I would recommend this to a friendGreat until it isn't - should last longer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one I ordered was twisted so Best Buy was great about getting a replacement to me. That worked great for the 1 year warranty. Two months after the warranty ended, I get an error code F0 and the cooktop will not work. Samsung tech wants to charge $300 just to come look at it. I loved this thing but considering it broke this quickly and service cost is absurd, I'd be cautious about buying this. If you decide to buy anyhow, purchase the extended protection.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello FLconsumer,
Thank you for reaching out and letting us know that your Samsung cooktop displayed an error and that the warranty has ended. We apologize if you have to experience this with one of our products. Our goal is to ensure that our customers get the best value with their money. We're here to help.
Attached here is a link containing information about cooktop error codes and a troubleshooting guide that you can try, which may help fix the issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001785/
I've included another link for the user's manual (pages 34-35) for additional information about cooktop error codes. It also provides warranty information that you can check.
https://downloadcenter.samsung.com/content/UM/201904/20190417164055782/NZ36K7880U_DG68-00824A-06_EN-MES-CFR.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144157450
-Angelica
- Pros mentioned:Induction
Love induction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since previously having induction cooktops they are the only way to go.
I would recommend this to a friend Smart cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t wait to use this cooktop! The blue flames makes this so unique!
I would recommend this to a friendInduction is the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than gas. Best cooktop ever. Never own gas again
I would recommend this to a friendInduction Cooking is a very good option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were quite surprise with the performance of this Induction Cooktop. It's a must get for anyone planning to upgrade their kitchen appliance.
I would recommend this to a friendLove it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd induction cooktop. 1st one was a GE was fine till I broke the top. This new one has all the bells and whistles and works really well. I like the WIFI feature. Definitely an upgrade with the new technology.
I would recommend this to a friendHighest rated on CR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cooktop is the highest rated electric induction cooktop on Consumer Reports. Definitely make sure your cookware is compatible before buying.
I would recommend this to a friendPurchaser
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and answers to need. Somewhat expensive and I have purchased 20 appliances and little discount if any
I would recommend this to a friend- Cons mentioned:Touchpad
if you only boil water, this is for you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Boils water super fast. That's awesome. But if you want accurate touch sensors and if you like evenly cooked pancakes, don't get this cooktop. We have tried to get the issue fixed but Samsung refuses to acknowlege the problem unless we have tons of video footage. I'm busy cooking, I'm not about to whip out my camera every single time my food is cooking unevenly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand how frustrating this must be and I would love to discuss this further to see if I'm able to make this experience better. Please reach out via any of the following outlets and reference ticket number 1139090708.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you. ^Lo
- Pros mentioned:Heating speed
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cook top way to sensitive. Any water on it gives it a mind of its own. It does heat up quickly. Always dirty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Thepenman, Thank you for your feedback. We understand your concern and have provided a link with some helpful suggestions on how to keep your cooktop clean. (http://bit.ly/2ZzGFbW) ^ Nic
I love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a Kenmore induction cooktop and this one is better than my old one.
I would recommend this to a friendOver all very happy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all very happy. The heat setting when trying to adjust is very slow to change. It’s like it thinking about it before it dose it.
I would recommend this to a friend
