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Samsung - 4.2 Cu. Ft. 8-Cycle High-Efficiency Front-Loading Washer - White-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 2359 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    The Heavy Duty setting is the best feature

    Posted
    SarahB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Now, I'm only knocking off a star because I can't use the fastest spin cycle on every preset, and because the presets aren't as flexible in terms of temperature and spin speed as I would like. Otherwise, I love this washer because it does everything I need it to do, and can get things done either super quickly or super well. Besides, it sings to me when it turns on or finishes a load, which is really charming. The normal cycles are great if you're in a hurry or if your clothes never really get dirty. "Normal" works well for things like t-shirts and jeans. "Quick wash" is good for washing that last-minute blouse for an event that starts in two hours--you can wash and dry it with plenty of time left over to do your makeup or take a shower. "Bedding" is great because it doesn't tangle up your sheets (though, this won't use the fastest spin cycle). The machine will tailor water usage to the load size without hammering the pipes, and will remain unlockable for about five minutes in case you suddenly realize that you dropped a sock on the way to the laundry room. (Seriously, that's an amazing feature!) However, this machine's greatest strength is the heavy duty cycle. On eco warm, it's not bad on heating costs, and though it takes about 45 mins longer than a normal cycle, it will get almost any dirt out of any material, as long as you're using proper amounts of detergent. With someone in the house working for a precast concrete manufacturer, and another who does a lot of gardening and cleaning, this feature is indispensable. You can put a floor cleaning microfiber pad, work pants covered in concrete dust, and some filthy gardening gloves in a single load, and they'll come out clean and fresh. (Though, just don't expect miracles for permanent stains or natural wear and tear from use.) There's also a lint trap which helps cut down on things like pet hair and loose fiber from your clothing, but you will need to clean it out every so often. Lastly, this machine's fastest spin cycle is 1200 RPM, which is on the higher end--800 RPM being on the lower end. The higher the RPM, the more water it squeezes out of your clothes, and the less time your clothes spend in a dryer. Combined with a dryer that has sensor dry tech (like the matching set to this machine), your energy costs will be much lower than with an old top-load washer and an older dryer without sensor dry. Regardless of your washer choice or budget allocation, make sure you go for the highest spin speed you can afford. Lucky for me, this machine met all the requirements. I would recommend this machine if you: - Work construction, garden a lot, or need something that can launder just about anything - Have an old top-loader and just want to upgrade to something nice and simple without breaking the budget - Have or plan on getting a dryer with sensor dry technology (or if you find that your clothes take forever to dry) Do NOT pick this machine if you need to sanitize or wash things like baby diapers--there's a different model in this machine's generation with that setting. This model has basic settings only. PRO TIP: If you do choose this washer, or any other front loader, make sure that you leave the door wide open after every load to let it dry out. This will prevent mold and mildew buildup, and you won't get that musty smell that a lot of people will complain about with machines like this. The gasket on this machine is really good, so even if you crack it open, there won't be enough airflow to let it dry. Just leave the door open for a day and close it when you remember to later on.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Much Better Than I Expected

    Posted
    mropey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After talking with a washing machine repair man, I did not have high hopes for ANY water efficient washing machine, but my old one was dying quickly, so I figured a new one would be at least as good as my old, and hopefully, a bit better. While it still amazes me how little water is being used to wash my clothes, I have to admit, this machine does a really great job. I have washed my white, Ikea furniture slipcovers and my lightweight king-size down comforter in this machine and it did a great job. It's a good cleaning machine. It cannot work miracles. Some of the paw prints were still on the slipcovers, although faint, as was the case with the comforter. But, considering that my old machine used to jam up and stop with either of those items, it's a great thing to have a washer here at home that will handle big, heavy loads. I used to have to take those items to the laundromat. I used to use my old machine on one setting. Everything was washed in Normal. And I figured this one would be used the same way. However, once I spun the knob to the different cycles, and could see that amount of time change, the temperature change and even the speed of the spin cycle change, it became clear that these different modes made sense, and were super easy to use. All of this cleaning and efficiency comes at a price though. Time. Using the "Heavy Duty" or "Bedding" settings will automatically pop the time up to an hour and a half, and "Normal" will consume close to an hour. It should be noted though, with the rate at which this machine spins the clothes, the drying time is sometimes cut in half of normal. (I bought the matching dryer, which is great too). I am really quite tickled, and happy, with this washer and its partner dryer. The only thing I wish is that the coordinating pedestals were not so ridiculously expensive. Being 6'3" I have to get on my knees to peel the spun clothes off the washing machine drum, so it would be nice to have them sit that extra 14" higher up. But when I think about paying as much as I did for each one of these machines, for two boxes with drawers, it's very hard to justify such and outrageous expense. Regardless, I am quite happy with this washing machine. For the way I use it, I would have a hard time justifying a more expensive one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice little machine

    Posted
    clairvoyant
    • My Best Buy® MemberMember

    Just bought this washer in-store about a week ago. It was installed by the Geek-Squad on Friday, February 2, 2018. I think I’ve washed about everything in my house that can be washed in a clothes washer. I’ve experimented with liquid detergent and Tide Pods. Used the bleach dispenser, and fabric softener dispenser. All works as expected. Clothes are getting very clean, slightly better than the front load Bosch washer this Samsung replaced, but it seems like it is gentler on the fabric than the old Bosch. Spin cycle is very quiet but extracts enough water to leave the washed items remarkably dry which, of course, saves time in the dryer and electricity costs. I am on well water, so I tend to want to be frugal with water usage, so front loaders are my choice. I am determined to be diligent about cleaning/drying out the rubber gasket and leaving the door open between wash sessions to prevent mold/mildew from occurring. It is not any real hassle to do these things, so it should be no problem to keep it up. This model has a little door at the bottom left of the machine that has a filter in it that needs to be cleaned out, they say, about once a month or so. Although I just got my new machine and figured the filter didn’t actually need cleaning, I decided to try cleaning it just to familiarize myself with the process. It was pretty easy. I didn’t spend the money on a silly pedestal, so the little door is right down next to the floor. A bit of a hassle to get to, but not horribly so. I got a little bowl out and as directed, pulled the little rubber tube out of its holder, twisted and gently pulled the little cap out and let the water drain into the bowl. It was exactly 3 cups of water. I then replaced the cap and secured the little rubber tube back in its holder and then unscrewed the filter and pulled it out. Nothing in it, but it was good practice. I reinserted it, and screwed it back gently but tightly. I then ran a wash. A tiny bit of liquid drained out onto the floor directly under the filter door. I dried it up, and a little more came out. I dried that, and still a bit more came out. After that, no more drained out. I made sure everything was secure: tube cap and filter. It must have been some little pool of water sitting somewhere that trickled out when I put the filter back in. At any rate, it turned out NOT to be a real leak, which was a good thing. I’ve included a shot of the filter area. I wanted to include two shots as they say they allow, but the second would not upload, even though the size of the shots did not exceed the allowed amount. Oh well. At least you can see what the the filter area looks like when the door is opened. I will periodically check back and update this review to share more information, but at this point, I would say that this is a nice little machine and would recommend it to others.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Normal For Front Loader; HE Machines are the Devil

    Posted
    Anne

    In general, I am very frustrated by the storm of high efficiency washers. What I really wanted to purchase was an old-fashioned full water top loader with agitator. They got everything clean and spun in 30-40 minutes by using this crazy universal cleansing agent called water. I hang dry most of my clothes so drying time doesn't really matter. I first attempted to purchase one of the old-fashioned top loader units, but soon realized that it was in fact a high efficiency top loader and you can't really get one of the models that actually work anymore. The top loader high efficiency has load balance issues and didn't seem to get my clothes clean no matter what settings I tried or how I loaded the thing. So I returned that unit and opted for a front loader instead, which deal with imbalanced loads much better (with gravity). I settled on this Samsung because I didn't need any fancy features but I did want a self-clean cycle with a washer that has an on-board heater to get the water actually steaming hot. I have never used a non-commercial front loader before, but I would imagine this one functions about the same as any other. The normal cycle with a normal soil level takes 60 minutes, which is twice as long as a regular washer. That cycle does not clean my clothes. I must use the normal setting with heavy soil plus an extra rinse to get a load of clothes actually clean and without residual detergent. This cycle takes an hour and 42 minutes. I hang my clothes to dry, so the total time to get a load of laundry done nearly quadrupled for me. Again, this isn't a specific gripe against this front loader, but against high efficiency machines in general. I haven't had any vibration or noise issues with the washer so far after 2 or 3 weeks. It definitely cleans better the more I stuff it, so I can never really do a small load of laundry, again as a general problem with high efficiency machines. I use laundry pods because it drives me crazy to have detergent drips around my machines and I don't want to have to clean up my cleaning machines. I don't want to add chores to my chores. I just toss the packs into the drum with the laundry. This seems to work fine with the machine. You cannot change the side that the door opens from, but you can with the matching dryer. This creates an awkward space for me because of where my hookups are in my basement, but it's definitely not worth spending a lot extra for a model with that feature; I deal with the inconvenience. I guess if you are forced to buy a high efficiency, which it seems like we are these days, I would go front loader because they seem to work better than the HE top loaders. If you have to buy an HE front loader, this is as good a model as any. I will be happy if these units last 10 years, although I would have expected the old-fashioned kind to last me 15 years. If they fail at less than 10 years, my rage will know no bounds. These HE things cost more, last 1/3 of the time, don't clean as well, and run 3 times as long for one cycle as the old kind. Why can't washers be like cars, where I don't have to buy an electric car unless I want to. But who cares how well it cleans or how long it takes, because it sings to you when the cycle is finished.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful Squeaking Noise / Horrible Cust Service

    Posted
    Reality7Has7Set7In

    I got the washer and dryer and the first week they worked great. However, around day 12 the washer developed an annoying squeaking noise at the beginning of a spin cycle. It was annoying but I didn't think it was horrible enough to really concern myself over. I also noticed that it would squeak really bad if you wiggled the washer even though it had no movement and was completely level. A few days later the washer's sound worsened and it is now squeaking and the drum inside seems to shake. By day 14 I'd had enough and called Best Buy about exchanging the washer. After a brief hold I talked to the representative and was told the washer could be exchanged. This is where I became completely dissatisfied with Best Buy's customer service. I was told the earliest I would be able to get a replacement is A MONTH LATER due to it being on back order. They laughingly ask me if September 6th is a good day from 8-12 like I am supposed to predict the future a month in advance??? I asked them what I'm supposed to do for a month keep using it until it breaks? "Yeah, sure, just keep using it." I was told, like it's no big deal. Maybe not to them because they don't have to deal with it, I do. I went on their website and searched for this model washer and I can pickup the unit within 3 days???? So it's on back-order for a replacement a whole month, but I can go and buy it from the store today??? At this point I am just hoping my floors don't get damaged by the washers shaking and I will have to limit the use to day hours so I don't wake up my kids at night. Yes it is that loud even with the laundry door shut.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    My first front-loaders

    Posted
    thetoddshow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my first front-loading machine, and I chose Samsung because they are highly rated by both Consumer Reports (this particular model didn't rate highest, but still faired better than the standard brands like Kenmore) and by customers who have posted ratings online. I bought the washer and dryer, and I splurged on the storage bins that raise them up (although I DO NOT recommend the storage, there isn't anything that I use that actually fits under them - complete waste of money). Washer Pros: -Musical start/stop (cheeky, but it's cute) -Quieter than I expected -Power button, Start button -Amazingly brilliant with fabric softener (clothes smell better than with the downy ball) -Allows for powdered detergent, recommends liquid -Ease of controls and understanding how to make changes -Water temp options -Easily add an additional spin or rinse cycle -My clothes smell clean -Ability to turn off the musical sounds the unit makes Washer Cons: -YOU MUST let the washer dry after use, before you close the door or it will mildew (I have been washing towels last and wiping up an extra water before dropping them into the dryer) -WAY bigger than expected, don't fit into my standard laundry closet -Storage bins hold nothing practical under the washer -heavily soiled whites didn't get as clean as I'd like in one wash cycle -End of cycle song is a little longer than I need it to be (but silencing the music is easy) Overall, I am not completely sold on front-load washers being more efficient or better in any way except my clothes smell so much better. I do like these, and if I have any experiences of note, I'll update my rating. Best Buy usually has a killer sale on these (I paid $599, then they had them on sale for $579), and I got a price match on a competitor price - which is why I really love Best Buy.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Dont Buy Samsung Appliances

    Posted
    Costconciousdad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had to replace two washers under Samsung's washer recall. I also had to replace two Samsung microwaves on which they stiffed me on but that's another issue. Finally bout an Lg and its been perfect for years now. Back to the washers. The second washer I purchased stopped working after about six months of ownership. I knew nothing about recall but after calling Samsung I chose the replace option over fixing as I did not want a faulty machine. This process took an incredibly long time to be reimbursed for. They say 4 to 6 weeks it was over two months. This is their way of deincentivizing you to do this option. So low and behold my first washer bought about a year earlier starts to act up as well. Again I prefer the replacement option. I get the new brand new unit in my rental property thinking now I can rest easy theirs a better unit in place. Not so lucky. After owning for only one month the unit begins leaking water bad. Frustrated but not having any options I call Samsung. They come and replace some sort of seal and tell us all is well in the world.Fast forward a week or two now the washer is leaking even worse than before and making some sort of noises. Call them back tech comes back out and says its physical damage. Mind you the new issues werent present until the last tech supposedly fixed the prior issue. Called to get another tech for second opinion and they scheduled same tech who first lied and said he came back out and then just flat out refused because he had already been. These guys are third party so they want tho get paid pretty much not there for your benefit. We are now scheduled for Tuesday 12/19 to see if a new tech will actually show up and say what needs to be said which is this machine needs to be covered under warranty. I've never had on manufacturer have so many issues with multiple products and refuse to stand by them. I've even discussed among friends and Samsung makes a good TV but dont buy appliances and dont expect customer advocates either.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Scares the bejesus out of my cats!

    Posted
    Satori
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this washer to replace my 2010 Samsung model that developed a warped drum. I'm not nearly as happy with this model as there are several issues: 1) The spin cycle is loud and shakes the machine. Quite often it will make the whole house vibrate and it scares the crap out of my cats. The Geek Squad came back a second time after it was installed to level the machine, but it didn't help. My old machine never had this problem. 2) There seems to be a glitch in the firmware. When you set it to cold water on the 'Normal' cycle, it adds an extra 15 minutes to the total wash time versus other temperatures. That extra time is not used in the wash cycle, it's used SPINNING the clothes continuously for 15 minutes! That can't possibly be good for the machine, especially considering the shaking/vibrating issues mentioned above. I contacted Samsung about this to see if there was a firmware update, but they were clueless. My old machine did not have this problem. 3) The machine often doesn't add enough water in the wash cycle and the clothes are barely damp, sometimes with dry patches here and there. I don't overfill the machine; it's usually slightly more than half full so the clothes have room to tumble. Consequently, the clothes don't always smell clean when they come out. Running the self-cleaning cycle on the machine doesn't help. My old washer never had this problem. All of the above issues have been mentioned by other reviewers, so these problems are not unique to my machine. I was much happier with my older Samsung machine. This one is a letdown. I would recommend looking for a different brand or model.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi Satori! I'd love to help you here. To prevent excessive vibration, the unit has to be installed on a level and hard floor. To increase the cleaning performance of your washer, you can run the calibration mode by following the steps on this link: https://bit.ly/2Ki3Yz9. I suggest you review pages 19-26 in your user's manual: https://bit.ly/2IHmYv3 for best results in washing your clothes. If you don't notice any difference, get in contact with us through our social media channels:
      Facebook Messenger:  http://m.me/samsungsupport
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      ^Rafael Samsung

  • Rating: 4 out of 5 stars

    Great front loader for small-medium sized family

    Posted
    Maree
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I gave this washing machine a four star rating because I have been using it for only a month and a half. I have only used top loaders. Concern regarding spin cycle activity made me reluctant to purchase anything. After using front loaders at the laundromat, talking to people and reading reviews, I took a chance and purchased my first front loader. I chose this machine and decided to purchase the Geek squad warranty hoping I will not need to use it but have it if necessary. Reading the user's manual is key because it details all concerns. I sat through the entire cycle during the first wash with this machine. Before the water enters the machine, the drum rotates slowly forward then backward to gauge the weight of the contents of the drum. Then the wash cycle starts and water/soap enters the drum basin. Only enough water is sent into the drum to saturate the clothes sufficiently to clean them but not to fill the basin. There isn't any sloshing or whooshing of water. Hence, if you need to stop the cycle for any reason, you can UNLESS the cycle is using HOT water. Then the door will not unlock. During spin activity, the machine starts with a slow spin to balance the clothes. If there is an indication that it will start to vibrate, it will slow and continue to spin again slowly for a few minutes more. It will not increase speed until the clothes are evenly distributed. Once evenly distributed, the spin rotation will increase to a full spin to the end of the cycle. The clothes are clean and wet with no excess water left in the machine at the completion of the wash. I wipe the glass after every wash to keep it looking new. I also wipe the inside of the gasket to free it from any remaining droplets of water from the cycle. I leave the door open to prevent mold or mildew. I would recommend this machine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Everything a Typical Family Needs

    Posted
    DeeinVA
    • My Best Buy® MemberMember

    My washer (and matching dryer) were delivered two days ago. I had huge piles of bedding and general laundry waiting for their arrival. I loaded up this washer and was amazed at how much fit (properly and not maxed out). I have probably run at least 8 loads through this washer. Then my daughter brought over her laundry of two full sized loads. Everything has come out clean and fresh smelling. I have only used the quick wash setting with either cold or eco warm wash. The cycle is 26 minutes long! I honestly have not needed to use a longer cycle. This washer is a fantastic buy. It is quiet, have not noticed any vibration except when standing next to it on the high spin cycle. It does not vibrate my house. The slight rubber smell people have put in their reviews? It's a rubber gasket folks. It will smell rubbery. It is very slight and my clothes certainly have not smelled "rubbery" coming out. Laundry running through the wash cycle and coming out with patchy dry spots? Yeah, don't fill the washer to the top. It needs some room to tumble. I have not had this issue and have washed a king sized down comforter (and sheets in the load), king regular comforter and bed throw pillows (yep, they come out perfect and not mis-shapen). Not once have i seen "dry" spots on any of my loads. They came out perfectly washed. When reading the reviews, remember that there are some people that will never be satisfied and plenty of people who blame the tool rather than user error. One thing, I am 5'6", and have my units stacked. I cannot read the dryer settings without using a step stool (lol). I keep the dryer on quick dry and just hit the start button.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not truly HE washer

    Posted
    brenda
    • My Best Buy® MemberMember

    I have had this washer for 4 months and have used it a lot. My washer before this one was a HE Maytag frontloader. When I first got this Samsung I put the same amount of laundry in it as I had done in my old washer. They came out smelling the same as they did when I put them in, which has never happened to me before. I then tried more detergent. That didn't work. I sat and watched it wash a load. The majority of the water went against the door and down the drain (along with my soap). I finally realized the solution when I was washing 4 of my son's work shirts. He is a size medium. The washer finally had the right amount of water in it to get the clothes clean. So now I have to wash 2-4 items at a time to get anything clean. I tried contacting Samsung to ask them to repoint the water jets so the water would go into the machine and not down the drain. They were no help at all. The bottom line is that unless you are a single person that only has tiny loads of laundry or you truly like to spend tons of time doing laundry, buy something else. I wish I had bought one of the top loaders with a deep clean cycle. Instead I guess I will try to have my old Maytag fixed and use it or continue spending 5x more time on laundry.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Love it so far...

    Posted
    BusyTexasMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We bought this washer at Christmas, but with weekly laundry duties, I've put it through about 15 loads so far. I didn't really think that I would use all the differet settings, but I've tried to experiment with them and everything seems to come out clean. I love the bedding option as my old washer - a top loader over 20 years old - really couldn't wash my comforters well. If you've never had a front load, the first time will be an experience! I kept telling my husband that it couldn't be working as I had visions of the tub actually filling with water and being able to see the clothes slosh around. In actuality, they just seemed to be tumbling back and forth with a little water splashed over them now and then. But one of the more heavily soiled items was indeed clean when it came out. And the family still smiles when they hear the "buzzer" go off as the sound is more of a little song. The only thing I'm not sure I like is that you can't just dump the clothes in the tub and you have to make sure nothing has fallen out or getting stuck in the door before you close it. The washer is extremely quiet but the "buzzer" is quiet as well and I don't always hear it to know when the clothes are done. The four stars are simply because I don't feel like I've had the washer long enough to know whether it will be durable enough to warrant a 5 star rating.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Smell and Sound, Both Quite Bad

    Posted
    ramaiv
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this washing machine in July of 2014. Around January of 2017, it started making a "worn bearing" noise when spinning up (after the rinse cycle). No clanking, no banging, just an ever increasing rumble. At first, it was unusual. It has steadily gotten worse. It's hard to accurately describe the sound, but think of a freight train, then imagine it running through your basement. It's so loud, you can't stand in the same room with it, as the intensity is literally painful. Obviously, something is wrong with the appliance. It also suffers from the infamous mildew smell many front-loading washing machines owners deal with. We always leave the door open, use less detergent than directed, rarely use softener, clean the bottom filter, and frequently run it through its built-in (4hr+) cleaning cycle. I have cleaned the rubber "gasket" out many times, finding all manner of grime. It helps, but the smell always comes back. Don't accidentally leave the door shut or forget wet laundry overnight - you may pass out once it re-opens. With those two significant issues aside: it has never gone out of balance. It has never malfunctioned. It has never damaged clothes. It's easy to use. It's beautifully designed. But, it stinks and it wakes the baby. In fairness, I haven't looked into repairing the noise issue, nor have I contacted Samsung (it is out of warranty, so not expecting much, but fingers crossed). I have always enjoyed my Samsung products, from cell phones to appliances, but replacing a $500(ish) washing machine every three years just won't do.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Love the machine, but had one OOPS!

    Posted
    fowler911
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've run about 10 loads already in this Samsung washer, and it does a great job, except for one situation. The door stayed locked after it alerted that a load was done. I could not get it to open (the child proof lock feature was not engaged). I tried to reset by pulling out the plug - NOPE. All of the buttons were working, but there was about a gallon of water in the tub still, and I've learned you DO NOT restart another cycle and add more water to a front load - the door may pop open and flood the floor. Been there, done that with my prior Kenmore front load. I called Samsung. The rep, who had a fairly thick accent and was difficult to understand at times, was reading from their manual and told me I had to open the front filter, but failed to tell me that the water still in the tub will come rushing out. We don't have risers, so the filter door is just above floor level. Other than a cookie sheet, you can't fit a pan underneath to catch the water (which she kept repeating that I had to do). I got so frustrated with her while trying to mop up the water with the bath towels I'd just washed & dried, I hung up and got the filter back in. I learned a valuable lesson from trial and error, and frustration. When in doubt, when water is left in the tub...set to SPIN ONLY to complete an interrupted cycle! The door finally unlocked and all is back to working well. No problems since then. I love this washer, just not impressed with my first contact with Samsung's customer service.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Things it can't do....

    Posted
    GGGG

    1. Washing a normal load: Not enough water is added regardless of the wash setting. A couple of towels mixed with shirts and pants will absorb all of the water. Nothing is washed, nothign is rinsed - all it does is turn over damp clothing. What does Samsung say about this - "It's a new type of washing. Instead of pushing clothes through water we push water through clothes." 2. The spin cycle has trouble balancing any load with a towel or two. Any washing of a blanket causes teh system to reset the wash time over and over and over again while it tries to rebalance the load. No matter what clothes you place in the washer, large or small, NEVER does it finish the wash on the specified time. A 50 minute wash is one hour and 30 minutes due to balancing. A heavy soiled load is over two plus hours - 30+ minutes longer than the machine originally posts to screen. 3. Washing clothes on heavy loads requires you to manually add 4-5 extra gallons of water - otherwise nothing is washed and the soap is never rinsed from the washed items. 4. When the washer is trying to spin it starts to spin, slowly, then stops, pauses, spins slow again, pauses, spins in the other direction slowly, pauses, spins, stops. Shall I go on. Stops, pauses, spins slow again, pauses, spins in the other direction slowly, pauses, spins, stops, etc. It does this for 30 minutes or more before someone comes along and just shuts the washer down to manually wring out the clothes to start the spin cycle over again. 5. Saving water by not using any water is not saving water. I won't even get into the amount of electricity this washer wastes because of these never ending cycles.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best washer in my life

    Posted
    HKOldtimer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My Maytag broke down after only 2+ years of use. It's the electronic board that needs to be replaced - for over $ 300. The motor and the rest of the mechanical parts are still perfect. That sounds silly! Who would pay that kind of money for the repair? I asked the repair guy who did the diagnosis what brand he would recommend. Without thinking he said Samsung. I seized a deal on an open box item, and saved additional $ with an active promo. This washer feels solid. It is so quiet, except for some minor squeaking that sounds like a spring was pulled. Other than that, it remains very quiet even during the final high speed spinning. The clothes came out drier than any of the washers I had used in the past. Another high point for a front loader is that it uses significantly less amount of water. At first I was skeptical if that much water could wash a load of clothes. I was amazed. Tips to share: after done using be sure to open the front door and pull the detergent tray out to let moisture evaporate to prevent mold from growing. Highly recommend it!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Waste of Money Seriously

    Posted
    lainie48367
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Seriously don't buy this washer. Samsung didnt live up to its name this time thats for sure. washer is always moldy smelling even with the upkeep. If you don't keep the door opened it really smells moldy and your clothes will come out moldy smelling. crazy to have to leave a washing machine with door opened!! it makes ALOT OF NOISE during spin cycle. when i first got it it had to be serviced the first week i used it cause the washer was leaking around the seals. and the spin is so powerful that i worry this washer is going to rip my clothes. I do like to programming cycle and thats IT> waste of time and money and I'm stuck with this washer. should have stuck to my old washer and simple. It sometimes doesn't spin the clothes properly and keeps my clothes drenched to where i have to keep pressing spin so that the cloths will not come out drenched of water. Don't buy this washer. the dryer is the same issues. samsung hasn't really proven themselves with providing a safe, reliable, or quiet washer or dryer that lives up to its promises and name. If the option was zero i would have put zero for very poor quality and waste of money.

    No, I would not recommend this to a friend

    • Brand response

      MsSamsung

      Hello lainie48367, we understand your frustration with this washing machine. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle MsSamsung

  • Rating: 5 out of 5 stars

    Love this washer!!!

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We spent hours looking for a washing machine that fit our needs as well as the small space provided since ours had s%#* the bed. We debated buying used and new. And I'm SO glad we bought New! We had it delivered & installed (free of charge) & purchased the 5 year protection plan for 99$. It was well worth the 630$ we paid for the service we got! It's quiet, the only time I hear it run is when it's finished, it plays a quick little tune. There's SO many options, and I'm still learning how to use them as I go. I love that it opens in the front, and one it starts it locks the door, no waters coming out baby! It also tells you how long the cycle is going to take, and you can add an extra spin, you choose the soil level, you can do a quick wash, there's so many benefits. And I love the pull out drawer to add my laundry soap, softener and bleach ! The only concern I have is, I like the in scent boost beads.. And I'm not sure how or if I can add those. Still learning ! Oh, and it has child safety lock (still learning how to use that too) from what I've read you can set it to child safety and it won't change the wash cycle you had it set on, or you can set child safety on and they can't turn it on period until you turn It off. The other feature it has that's amazing is YOU CAN PAUSE YOUR WASH.. YES... you read that right!!! You can literally pause it right in the middle of it's cycle!!! Hit start again and it picks up where it left off.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Dryer had to be returned.

    Posted
    Centralgirl48
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been a very loyal Best Buy customer over the years. I have purchased a washer and dryer, refrigerator, two tvs, a sound system, and iPad from Best Buy. Not to mention small things in between. I recently purchased another washer and dryer from Best Buy. It was delivered on December 10. After using the dryer a handful of times, it has stopped working. My husband called the West Lansing, MI store located at 5216 W Saginaw Hwy Lansing, MI 48917. After spending 53 minutes on hold, we were told the soonest we could get a new dryer would be 12/26, knowing we (and most people at this time of year) have plans for the holidays, the soonest we could get our brand new dryer replaced was 12/31. This is unacceptable to me. We even offered to being the old dryer to the store and pick up the new one. We were told it was not allowed. I ordered the dryer on 11/27 and it wasn't delivered for two weeks. I then was able to use it for 9 days and now have to wait 12 days (from yesterday) to get a new one. I am paying on my Best Buy credit card for the appliances with 0% interest which I am grateful for. However, I'm paying on appliances that out of 30 days I have only been able to use for 9 days. Needless to say, I'm very disappointed in how the store was able to handle this situation. Is there anything that can be done to rectify this situation? I had my bedding in the dryer when it quit working and I now have to go to a laundromat during one of the most stressful times of the year to ensure I have clean clothes for the holidays. I look forward to hearing from someone soon.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Fantastic Product Abysmal Customer Service

    Posted
    SethL

    I sent the following email to BestBuy and never received a response. "When I ordered my Samsung washer and dryer on 15 July, 2015, I was informed at checkout that the products would arrive at my local Best Buy no later than 18 July. The order confirmation that I received via email shortly thereafter, however, indicated that the expected arrival date would be 15 August. This was inconsistent, but tolerable. I went to my local Best Buy 17 July to change delivery options, at which time I was informed by a very polite associate that the washer had been placed on back order and would arrive no later than 21 August. This was frustrating, but I tolerated it. As promised, my washer was delivered and installed 21 August. My dryer, however, was not. When I inquired about my dryer at my local Best Buy, I was told it had been placed on back order and would be delivered no later than 26 August. This is unacceptable, but I tolerated it. Today is 26 August and my dryer has not been delivered as promised. I called my local Best Buy and I was told that the delivery date changed to 02 September. I can no longer tolerate this gross negligence. I did not shell out twelve hundred dollars to be told multiple times that my promised delivery date has changed. I am asking Best Buy to make amends for this severe lack of customer satisfaction." I finally received the product and it is absolutely fantastic. BestBuy, however, clearly holds sales in higher regard than customer satisfaction. We will not be buying appliances from BB in the future.

    No, I would not recommend this to a friend