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Rating 4.6 out of 5 stars with 3090 reviews

94%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 2 out of 5 stars

    Turned me off of Samsung products.

    Posted
    BLT1234
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had purchased a Samsung fridge and was very pleased with my purchase, so I decided to get a Samsung washer and dryer. Prior to that, I just had a basic GE top loading washer that lasted me over 10 yrs without issues. Samsung washer worked awesome until 9 months from purchase. The spin cycle kept going from 7 mins back to 10 mins and it would take over 3 hours for the cycle to finish. And when it did finish, the clothes were still damp and the drum smelled musty. Thank goodness we were still within warranty! Spent needless hours on the phone with incompetent people at Samsung customer service. They have no experience in repair service, but must go through a list of basic troubleshooting things with you before they can send out a service tech. 2 wks later, we finally get a service tech out. He replaces the sensor. The washer continues to have issues with the spin cycle. Service tech comes back out and repairs a few other things involving the wiring. Washer then starts spinning very hard and then we are back to the same issue with the spin cycle. We have leveled the machine to the tea and still having issues. Repair man will be back tomorrow, but it has been quite the headache. Not sure if all front loading washers have these issues, but makes me wish I would had purchased a cheap top loading washer instead.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase

    Completely disappointed with the washing machine. We had no idea it would take an hour and a half to wash a load of clothes. Unfortunately after that time, the clothes are not that clean. Stained items have to be retreated and washed again and sometimes even again which was not the case with our previous washing machine which only took forty minutes. The machine stays wet, water pools in the dispenser unit and drips from the door even after being wiped down. The door is so large and low that a laundry basket won't fit in front of it which requires us to set the basket down, open the door, slide the basket to the door to empty and then pull the basket back to close the door and start the load. Apologies, no more needs to be said except the delightful end of cycle signal is the only redeeming quality this machine has. We are incredibly disappointed and regret this purchase which we will have to deal with for years. UGH

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Washer is great! Price Match Guarantee not so much

    Posted
    vickeeddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love my new washer. Performs great and is so quiet. The day after delivery, the sale price went down $50 so I requested a price match. It was denied because I had used a 10% off moving coupon at time of purchase which brought my PURCHASE price below the new SALE price. Mind you if I went in the store the day after my delivery I could have gotten the new SALE price plus the 10% off, but because I had already purchased the washer they would not give me the new SALE price plus coupon. Playing word games with their price match guarantee and we are talking about a net difference of $45. Guess they really don't need my business in the future, so I will not shop there again. Yes, I did register a complaint with the corporate office as directed. That was over 2 weeks ago and I haven't heard a thing. Very disappointing.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Shakes more than my last Samsung

    Posted
    blueribb
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My 11 year old Samsung front loader finally bit the dust and I decided to buy another. This time it has steam. The new washer DID NOT fit the old pedestal base and I had to pay 250 for a another one. I have done about 25 loads since it was delivered and it shakes during spin much more than my old one did. It makes the machine move across the floor every once in a while too. My old one rarely if ever did this. I may call for service if this continues to shake, rattle and roll.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Very Disappointed

    Posted
    Lilang1126
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I sold my last Samsung front load w/d with my previous home, and had no hesitation buying another set, but wish I would have. The last set was so quiet I could not hear it running when I was a few feet away. Even though this washer received great ratings for low noise, it sounds and feels like a freight train barreling through the house regardless of setting. It does get points for cleaning the clothes, which is its purpose, but it's so loud we have to leave the house when it's running or you cannot hear yourself think

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Like the washer, but seal broke in under 6 months

    Posted
    ZNJ81
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We've been happy with this washer, and previously owned a similar model with no issues for a few years before we moved. However I can't believe that the seal on the door completely wore down and broke right at the critical spot at the bottom in under 6 months of use. I expect my appliances to last years not months. The break causes all the water to drain out of the washer as it comes in. In short, it's a critical function that broke already. Extremely disappointed. I did purchase the service plan however if this problem persists what will I do when it expires?!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Well....

    Posted
    Detroit6
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Washer worked OK after it was hooked up, But it took three times to get me one that was not damaged. I guess that's what happens when they have to ship it from China! Got the machine hooked up and it worked fine. The third time I use the dryer it started making a awful loud noise. Ended up returning both units. I decided to go with an American made product. I should've in the first place. Shame on me for not paying attention! I thank Best Buy for good customer service… That's why I am a returning customer.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Came up short

    Posted
    JoeD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After spending a fair amount of time leveling this washer, the first time it went into spin cycle it shook so bad it danced across the basement floor. Then we noticed the clothes still had some stains that would have come out with our old washer. Soon after the new dryer developed a loud buzzing noise so they both went back to store. Fortunately Best Buy was super gracious about exchanging them. So thank you Best Buy for that.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Does not clean clothes

    Posted
    MsRed
    • My Best Buy® Elite MemberElite Member

    Even on the heavily soiled cycle ( which takes 2 or 3 hours, even though the timer says 1:29 when it starts), clothes and towels come out with dirt and food still on them. Clothes come out still folded sometimes. Not enough water or agitation is what I believe the problem is. Wish I'd returned it when I could. Do not recommend - sorry.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Motor died just a few months outside warranty

    Posted
    jjane
    • My Best Buy® Elite MemberElite Member

    Motor went just a few months out of warranty. I was told it was due to hair clog in motor but I clean the filter faithfully every month. This machine does not have a belt. It is an electric drive be system. I can’t help but wonder if this is a factor in the machines failure. I was very disappointed in the lack of dependability.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Think twice before you buy this

    Posted
    Etomn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got this back in May, first item was defective,leaking all over and made my basement flooded. Bestbuy came replaced the defective washer and made sure it is leveled correctly, but, after maybe 10 loads, this washer started to shake when spinning and it makes a squeaky noise. Customer service from Bestbuy is great but the product itself... is not.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Samsung Steam Washer

    Posted
    Techie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Washer is good, but if you use bleach, please make sure the bleach has been completely rinsed off from the tray before you wash regular color cloths. I thought i was doing something wrong, but the bleach tray does not get emptied completely after it finishes the wash. It happened to me 3 times, sad part is it ruined my color polos.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too long to wash a load. Detergent dipenser leaks

    Posted
    TPTP
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This machine does not use a lot of water and washes very large loads. Every time I do a load of laundry, the detergent dispenser fills with water. It then leaks out when opened to do the another load. Tried to fix it but they could not so getting another model.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Eh....

    Posted
    AO2255
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this thinking it would be amazing considering its samsung. We had our old set for years and worked perfectly. (much better than this) I just wanted to upgrade to make my mom happy and instead our whole family hates it. The samsung washer/dryer is made of plastic, takes too long to wash anything, same goes for the dryer. It feels cheap...

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth the price

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this washer and dryer set. describes it as having vibration reduction technology, but had to have it replaced because it kept shaking. now got a new one still shaking. where is the vibration reduction technology? Do I have to stick a sugar packet under it? very disappointing for 700 plus dollars

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Very loud during spin cycle

    Posted
    RajPLouisville
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It was relatively quiet the first couple weeks, but all of a sudden is very loud during spin cycle. Not sure if this is due to level being off or issue attaching to pedestal. Geek squad is coming out this week to take a look and may adjust my review based on how that goes.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Beware of front-load washers

    Posted
    Anashopper

    My $800, four-year old Samsung washing machine just broke. Balance is shot. It was a good machine while it lasted. After doing research found out it's too difficult to repair. Check out youtube of all the front-load washers that break. My $1200 LG front-load only lasted four years also. No more front-loaders for me.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Reduced Open box

    Posted
    Clahy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Like the price wish I would have looked closer. Think it was dropped from truck. Hard to balance when spinning and walks. In talking with associate I thought it was only blemishes/dents. This was definately dropped. It should have been checked more thoroughly and noted/ checked

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    we returned, we were replaceing a similar item

    Posted
    sharon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We were trying to replace a similar item since the original didn't last past 7 years, we wanted it to fit the pedestal that we already had, it didn't and we were not buying another overpriced pedestal again, so we returned and went with another brand.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Foul smell

    Posted
    HealthyReader
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased in May of this year it is now December & there is a foul smell coming from the washer. Very disappointed to purchase what I thought would be a great washer only to have it with the mildew smell in less than a year.

    No, I would not recommend this to a friend