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Rating 4.6 out of 5 stars with 3090 reviews

94%
would recommend to a friend

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  • Rating: 3 out of 5 stars

    Buy the insurance

    Posted
    Jinsh
    • My Best Buy® MemberMember

    I love the washer- does what it supposed to. But after two weeks, a squeaking noise is heard during part of wash cycle and spin cycle. The noise got worse with each wash although it doesn't seem to affect the washing capability. We bought this just before Christmas so customer service was busy. we finally had enough of the high pitch squeaky noise, but by then BB said I'm outside my return/ refund period. We didn't want to return, just want service to fix the noise but because it's outside the 15 day period, they said they aren't responsible for anything. Called Samsung - took 3 tries because customer service center (outsourced to somewhere in India) has to put my order to local machine repair company (I'm in Sacramento) who in turn have to call me and schedule time for the technician to come out. Appointments were full for at least a week ( I'm thinking if my machine broke down I'll be very upset if I had to wait so long) before a slot is available for tech to come for troubleshooting. Tech showed today ( from Techtikon)- very professional and efficient. Opened the whole machine and added a noise filter ( a piece of foam to line the front metal cover of machine). It seemed easy but we would never have guessed it was that. We were thinking it was leveling issue and tried to fix the feet in different height which didn't help. In hindsight, I wish I bought the insurance!!! We didn't think it's necessary - c'mon im buying a Samsung !!! And we've owned Samsung washer dryer for past 7 years- never had a problem. The Samsung tech said he's fully booked everyday which tells you machines do break down. He did say this model ( esp front loaders) didn't seem to have that much issues. But the calls he get are usually when the unit is more than a year old which means it's outside the standard manufacturer warranty! Good to note that he said usually it's s maintenance issue that were lead causes of machine breakdown. There is a filter on the left bottom of the unit which he said we should periodically clean to keep it clean. Sounds simple ...have to make a mental note to do it. Another note is if you are considering this model, check with your local utility company for rebates. We didn't and found out the wf42H5000AW model (I think a couple cycles lesser than this 5200 model we bought) would have qualify the rebate which would have saved us $150. I'm sort of dissapointed to learn that stuff these days all necessitate warranty purchase on top because the rate of things falling apart and service costs are so high that IF you do need to make that call, you wish you paid for that warranty. Now, I'm just praying the machine will be ok beyond manufacturers 1 yr warranty.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Noisy Washer for one person

    Posted
    noone
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I chose the washer and dryer for its great, sleek look and it matches my space, wasn't the cheapest nor the most expensive, was happy to have front load and new! the washer is meant to be stuffed full and I am just one person so that isn't going to happen so the washer rocks/rattles when it is trying to balance. its okay for the most part. Best Buy did address my concerns. The first delivery guys dropped a cap and screw driver down the washer pipe and couldn't get it out so I had to have a plumber cut the dry wall and cut the pipe to get it out and then install a new pipe. Then a dry wall person had to come fix the wall and I was able to paint it and then Best Buy sent another crew to actually install the washer and dryer. Needless to say I was very frustrated by the time this all took, the damages that occurred and the multiple people in and out of my new house - all the time it took me to clean up after each of them, the time off work it took me and the lack of having a washer week to week BUT I will say that every time I called Best Buy, they answered my calls and let me vent my frustration. I was pointed to Breanna ( I will not use her last name ) and she took care of me 110%. She understood why I was so upset at times and was very sympathetic to the situation. If it was not for Breanna, I would have returned everything to Best Buy and they would have lost my business for life time. She really salvaged the relationship and respect I have for Best Buy and she made me feel like my concern mattered. I was quite impressed by the time everything was done at how pleased I was at the service I received. I have never had a reason to bad mouth Best Buy because Breanna was always there to answer my call and my questions and help the best she could in fixing a bad situation. There were a couple of the install folks who I really respected and appreciated too but I cannot remember their names, sorry.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Samsung Cust Serv Questionable. Get GS Protection

    Posted
    NavyMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My eight year old Kenmore Elite dryer broke, so I decided to get this new set rather than just replace the dryer. Therefore, I am still in comparison mode. I did not need a very expensive set and this Samsung seemed to be a good washer for the money. It does get my clothes as clean as my previous washer. However, the wash time is about 15 minutes longer than my old machine. There is not a warm water wash/cold water rinse choice on this machine. I was told by Samsung that it was a government ruling. I do not know how that could be, but that is what they said. There is a warm water setting, but no one could tell me if it is for the wash cycle or both wash/rinse. I have also noticed that I have to do an extra spin cycle on my king size sheets in order to get all the water out. The "eco" selection does not use enough water to clean clothes, and is worthless (IMHO). I have had to call Samsung three times to ask simple questions. They have three departments: sales, tech, parts. They were able to answer one question once I got the correct department. Question concerning warm water was never answered. Also, I wanted to be sure I ordered matching color pedestals and needed the correct suffix. None of the departments could answer that simple question. I finally got my answer by calling Best Buy. I am comparing this machine to my previous more expensive machine. I do not expect it to have all the options a more expensive machine would offer, but the extra spin cycle on my king sheets and the difficulty in getting simple questions answered by Samsung drove my rating to three stars. In view of this, I would recommend to a friend only if including the Geek Squad protection package, and would suggest that anyone getting this machine do the same.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    too much time

    Posted
    consumer

    After much research I purchased the Samsung Front Loader 5200. The best thing about the machine is the song that is played at the end of the cycle. It is the most time-consuming appliance I have ever owned. At the end of each wash load I have to dry out the interior of the machine and the rubber gasket and, then, manually remove the entire soap dispenser unit, pour out the water that still remains and dry each part of dispenser. This takes about 5-10 minutes every time I wash a load of clothes. After I am finished I leave both the dispenser and the door of the machine open. I have a 6 year old front loader Whirlpool in my other home and it has none of these problems. I do keep the door of the washer open when not in use.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Usually very happy with Samsung products

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My home is well stocked with Samsung products and I am usually predisposed toward buying this brand. This washer purchase was necessitated because the exact same model I purchased 3 years ago irreparably stopped working. I had to buy this model because I have it stacked on a Samsung Dryer and they tell me that you cannot stack competitive brands.Hopefully, this one will last at least 5 years. Something tells me that I should have bought the extended warranty. Why do we pay 3 times as much as we used to for appliances that last half as long?

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sales process, horrible after sales service

    Posted
    Sunny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Loved the product, our sales person at Best Buy jersey city Roy was very knowledgable and helped us make our selection. The product was ordered on Dec 17 and was delivered on Jan 10. The installation guys arrived 5 hours late and did not seem interested in installing the products, they left without the installatiion and caused tiles damage in our utility room while leaving. It took us 25 phone calls and multiple visits to Best Buy store to reschedule the installation. On the day of installation, the service guys were supposed to arrive at 8am but did not show up till 8pm

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    I wanted to like this

    Posted
    myreview
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bestbuy had this on sell just after Thanksgiving and so I picked it up for a good price. The controls and layout looked up to date and it has a tub clean feature is a must for a front load which this has. So why did I return it? 1. the start up of the spin cycle would vibrate for about 10-15 seconds before smoothing out which was load and annoying. Although this maybe normal I was willing to look past it and keep it, however then I started to notice. this strange sound when it would turn over at normal wash speeds. it was not making this sound during the first few washes.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice but difficult to remove clothing

    Posted
    Snuggles
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I decided to not purchase the pedestal base. After the first use I regretted this decision but now I doubt the extra height will satisfy me. Why you may ask? Well the drum is tilted down in the back and small items like socks get stuck in the rear. I am big with short arms and it is difficult to reach in to retrieve these items even if the washer was elevated. I do not know why someone cannot make a European style washer. I have used models that rotate the clothes like the front loader but are top loading. The internal drum has a trap door so you get the effiency of the front loader with the easier to use top loader feature.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Eh

    Posted
    Cate
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Disappointed. Did a lot of research prior to purchase. Have done about 7 loads since delivery and no matter size or type of material being washed it bangs and is super noisy. I've even turned down the spin cycle and it still sounds like it's going to take off. YouTube has shown banging is a common problem with these units and has been "solved" with zip-tying the plastic pieces away from the drum (possibly broken?) causing the banging/ clanging. It does clean clothes well. I'd think twice about purchasing this though.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Long process in getting service thru Geek Squad.

    Posted
    Owen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We had s long week to get the Geek Squad to understand the issue with the washer and dryer. The steam feature of the dryer caused a leek and the washer door wouldn't open, even after I went thru the sequence in the users manual. Finally after talking to a person Tye at the store he helped to resolve the issue and both washer and dryer is to be replaced. I received the washer today but am waiting for the dryer and the right hook up of the dryer

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great for washing / poor on certain surfaces

    Posted
    Movement
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The machine does a great job on clothes and we really like the number of options to choose. The biggest drawback is that this machine actually moves around on our floor due to the rapid pace of the drum. We have a tile floor in our laundry room and it appears there is not enough stability to stop it from moving. Make sure you have a solid foundation such as a concrete floor. I would recommend it for the quality of the wash, but caution anyone about the movement.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not happy about the wobbling.

    Posted
    Atown24
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall, the price was fair and reasonable considering the brand and comparisons to other/similar products but not satisfied with the mechanic of it. We were told by the installers that after about 10 washes, the machine will calibrate itself and no wobbling will occur. Unfortunately, that has not been the case for us. We have had just about that many washes and it still continues to wobble.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Mixed thoughts

    Posted
    Mlittle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First washing after some dry runs faded and discolored our clothes due to the heat I'm guessing. We are learning to make the necessary adjustments when washing and drying our clothes. It is louder than I would have thought. The steam on the washer and dryer do nothing for keeping clothes from wrinkling. Just as wrinkled and just as washed as my multi decade old budget set that this set replaced. I disappointed that I am not seeing any advantages with a set for which I paid nearly 2,000 and a set I got for 100.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice Machine

    Posted
    dcs75
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First wash door would not open, did not drain correctly. Spin and rinse and it opened. Had similar problems and it took very long for wash to complete, gave two different error messages. Called for service, have BB maintenance plan, stayed on hold, BB has no techs in area, sent me to Samsung for additional hold time. Samsung connected to third party site, more hold time and two week wait for service. Washes well.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good deal, some issues

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got a good deal on the price , but there are screws missing from the machine that holds the top on. It was an open box. Missed the fact there was a dent on the back that rubbed the machine when the machine washed so I had to un screw it and pop out the dent so there wasn’t friction when I was washing, otherwise it was a good buy. But wish I didn’t have to go through all of that.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Water collects in Fabric Softener compartment

    Posted
    JimShoe

    Water does not always appear in the softener compartment. It will appear at least one or twice while doing weekend laundry. I have to close the front door and push the drawer in real fast to get the water to drain. This is my second washer and this never happened in the old one. So, Samsung do not tell me this is normal.(which I've seen as a response on other sites.)

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    I loved this machine at first

    Posted
    camchuck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I loved this washing machine at first. Within three months we began having problems with the machine. The door will not unlock, the cycle becomes stuck and the machine will not work. They fix it.....and within a month the machine does the same thing. A code never pops up, the repairman just unplugs the machine for 10 minutes and it seems to reset itself.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    So far I am pleased

    Posted
    1alvp
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I just recently made this purchase and have no major complaints. Maybe 2 weeks ago It does make a loud nosie just as the spin cycle starts but only last about 4sec. (Prob less) My loads are medium size usually and I only wash once a week. It doesn't get off balance like my last front loader (GE) so far.... Its fulfilling its purpose now.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    ok washer

    Posted
    Tmena
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The first one I received had a damaged drum so they brought me another one. This one seems to be okay but for the money I spent I sure wasn't expecting it to not be working as soon as I received it a little disappointed in Samsung for that. I thought if I spent the extra money on Samsung I would have no issues.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Products look well

    Posted
    Martie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased the pedestal with both the washer and dryer. They look great but the First day I received them, they made noise while washing and have been adjusted as well and still make alot of noise, not extremely happy with the noise they make for the amount I paid for them. Queek squad said it's because the pedestals below are empty.

    No, I would not recommend this to a friend