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Rating 4.6 out of 5 stars with 3089 reviews

94%
would recommend to a friend

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  • Rating: 4 out of 5 stars

    Great washer

    Posted
    raisins
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Pros: 1. It weighs the load to adjust times, even though the selection shows a certain time for each kind of cycle. 2. There is a Child lock, so those little fingers cant do anything once the washer is locked and on. 3. Clothes come out virtually dry. All reviews have stated this,its true and a much appreciated pro. Sometimes when the load is small I can dry out the things on a stand, and it takes about an hour to dry them out completely. 4. Drains well. No left over water in the detergent/bleach compartments. Cons: 1. The buttons are digital touch, so there is no feeling of pushing buttons. Can be finicky sometimes. 2. Cannot change the settings (adjust time etc) once the washer is on. 3. If the child lock was enabled during the wash, you would have to turn the washer power back on to unlock the child lock, and then open the door, if you wait till the end of the cycle and power shuts off. 4. Some deep stains have been left behind. I use Persil 2-in-1, and Resolve. Results might vary when using another detergent, but not sure by how much. 5. Loooong cycles. Especially if you use the sanitize or allergen cycles. I like to run household underwear in the sanitize cycle, but the loads are usually small and it seems like a waste of resources, and not so good for the clothes to be soaking for 2 1/2 hrs. For some reason, it does not seem to weigh the load and adjust time on a sanitize cycle. IMPORTANT * I initially had a problem with water left over in the detergent/bleach compartments. After every cycle, I noticed water back up all the way to top of the cups, then the Geek Squad guy (thank goodness, we took the ext. warranty), told us that the blue compartment separator should always be in, because though a plastic one, it creates a siphoning effect to drain excess water. Before he told us that, I did not think we needed it in there, because I hardly used bleach. Also, make sure the water pipe coming out from the back form the washer does not have too much of a 'dip'. Apparently that causes some trouble with the draining.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    High maintenance get protection plan

    Posted
    Lady4Ambar
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this washer when I decided that top loaders were too tall for me and very few washers have agitators. It comes with a lot of cycles half of which I have no intention of using but I like the fact that i can choose my wash temperature, rinse, and what type of spin cycle to use. I have learned through trial and error that you need very little HE detergent (I always use liquid) since the machine measures your load and gives very little water. 2 1/2 tablespoons are all you really need. I purchased the 5 year Geek Squad protection plan with my purchase and just had to use it in less than a month because excess water was backing into my detergent and bleach dispensers. The technician came out and saw that part of the problem was that my external drain hose was all the way at the bottom of the drain pipe. He clamped it and reviewed with me how to properly care for it. I was doing some of these things anyway but I took notes. When you have finished your laundry for the day make sure to wipe the inside of the door completely, check the diaphragm for any "hair" that may have got caught during washing, wipe the drum, and then remove the detergent compartment, take out the detergent and fabric softener inserts (the bleach compartment is not removable). Wipe these down and wipe the inside of the space left and let air dry. Finally, leave the door open when not in use to keep the water stench away. In using the washer I've noticed that even though it may start with a longer time cycle it will shorten depending upon the size of your load. Clothes come out clean and now that I'm familiar with how much detergent to use I shouldn't have that over detergent smell since I was experimenting with it. The Geek Squad did order me a replacement part dispenser since the technician was concerned about some of the water still left in there after the cycle. I'm grateful I got the protection plan since this is my first time I'm learning how to wash clothes without an agitator and I'm protected for 5 years. The instructions can be a bit confusing but I'm grateful I can talk to someone who can help me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good washing machine

    Posted
    littleredriley
    • My Best Buy® MemberMember

    I've had this washing machine for two months. I was leery of buying another front loader due to the mold build up on my previous Kenmore Washer), but after reading tons of reviews and checking Consumer Reports I decided this was the way to go. Pros: -They've redesigned the tub so it drains the water out. I have no sitting water in the rubber gasket to wipe out. This means no mildew! -sleek looking design. Easy to use and figure out. -Huge capacity! I can do twice as many loads as my old machine. -Child lock to prevent kids from messing with the dials -Spins the clothes out really well. Even though I have a smaller dryer, I'm still able to dry my clothes faster because they are so well spun. -Cleans very well. Clothes don't have residue. -Gentle on my delicate items. -loads stay balanced. No more having to open the door and rearrange items mid cycle. -quick wash cleans well if I'm in a hurry. Cons: -Wash times are ridiculously long. The sanitize cycle is 2.5 hours! -I haven't noticed a huge improvement in stain removal (even with steam) over my old machine. -the machine is quieter overall, but the spin cycle can get very loud. My machine is balanced, but it still vibrates. I have a second floor laundry room, though, and have heard this is a common problem. -This model doesn't come with a sport cycle I have been very happy with this washer. I would recommend.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fit existing pedestal

    Posted
    Snoop
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Our last Samsung washer only lasted around 5 years, which is way too short in my opinion, especially for a low usage situation. The bracket that holds the drum broke (a known problem). This machine is very similar, but we needed one that would fit on our existing pedestal. That rather limited what we could purchase. The machine does not have a separate setting for adjusting the temperature of the wash and rinse cycles. It also does not have any adjustment for sound of the 'wash done' signal. It's either loud or off (and it is a long, long signal). Clothes seem to clean ok but the spin cycle still leaves the clothes a little wetter then our old one. Not a big deal really, but I'm sure it adds slightly to the drying time. The color and style is also somewhat different then the model of 5 years ago. Now the dryer and washer do not quite match, but it's not like they are in the living room and get visitors looking at them. Hopefully this one lasts longer then the previous one, or I might rethink the brand as our dryer also has needed several repairs in the 5 year period. Also just as a side note, Best Buy sales told us this washer would fit our 5 year old pedestal, when the delivery guys arrived they said it would not and weren't even going to try (it for sure does). On delivery status I received a phone call saying delivery was around noon then I received a text saying around 5pm. So I called and was told for sure it would be around 5pm. Next morning I got a text saying they would be there around 5pm. Doorbell rings at noon and there they were. I feel sorry for people who actually schedule their day around a delivery time. They told me they have this issue all the time. Also they hooked up hot and cold to wrong outlets.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Definite Upgrade

    Posted
    PapaBear
    • My Best Buy® MemberMember

    Previous owners of the home I bought left their old washer and dryer. They both had to be 15 - 20 years old. So it was time for an upgrade. I found this beauty at Best Buy when they were having their Labor Day sale on Washer and Dryers. I purchased the matching dryer (Platinum color looks great). This thing is quiet and you can barely hear it during the spin cycle. I can't wait to see the water bill because it barely uses any water and my clothes come out clean and smelling great! The only reason I gave it 4 stars was because 1) The 'Bedding' cycle selection doesn't light up when turning the cycle select knob. 2) Everytime a load is washing it sounds like it's leaking. I'm not sure if it's supposed to be making that sound. I've had the washer for 2 weeks and I haven't found any water on the floor so maybe it's just me. Lastly, I also purchased the matching pedestals. Samsung has to find a way to bring the price down on these things. Why not take away the drawer function, since they're on the small side, and just make a metal block that the washer and dryer sits on. Sell them for $150ish each and everybody would be happier.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    You really won't be disappointed

    Posted
    SlowCobra96
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I'll start this review with stating up front I can be extremely difficult to get to commit to expensive purchases. With that said I did A LOT of research into washers and dryers. I bounced between the pros and cons of each major brand and each different model under each brand. I tried to figure out why they decided to remove the agitator from top loaders! Big mistake! Huge! Why HE seemed like a great idea?!? I mean who doesn't love using 3 cups of water for an entire load of laundry! Why pedestals are so ridiculously expensive when honestly they really should be part of the package, or at least the machines should be a minimum 12" taller! With that said I decided on the Samsung front loading washer. It offered plenty of options for most any washing situation. Unlike LG models the Samsungs also offer the ability to spin the clothes, should they have to much water left in them, WITHOUT adding more water! The lack of this option immediately removed all LG models! The washer is easy to use. The controls are all pretty much self explanatory. It holds a lot of clothes to help cut down on the time it takes to do laundry. My only real complaints, and the reason I only gave it 4 stars is that the price of pedestals, which I view as a mandatory item just to raise the machines a bit higher, are far too expensive! Also despite being completely level I frequently have to push the washer back into place as it likes to move a bit.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great washer!!

    Posted
    Cory7380
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had previously had a top load standard washer. Had heard others rave about how much they loved this washer so I did about a month of research. I've had this for roughly 10 months. I must say that I could not believe how much softer my clothes feel and the fresh smell was incredible. I wash a lot of things from bedding, curtains, dog blankets. I love the versatility of this washer. Sometimes I will even wash my clothes or towels on "quick wash" just because it does so well. Did I mention how quiet it is? Well I must! Going from my old whirlpool top load which sounded like a lawnmower running in my laundry room to this Cadillac of quietness! It took me a while to adjust. Kept going to check if I turned it on because I never could hear it, except on the spin cycle! I even removed the door off my laundry room. My advice is if you haven't used a front load, read up on the manual. There are some variances from top to front load such as leaving the door open when not in use so it can dry and air out, cleaning the drain about once a month, which is very easy to do. And the clean cycle is incredibly nice! I've only pretreated some clothes once or twice compared to frequently with the top load I had. This Samsung gets them clean and smelling great! Steam feature is great too which I never thought I would use. I spoiled myself with this purchase. I only wish I would have got the GeekSquad protection with it too. Just because I believe this is a washer I'll have forever.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great washer; great price

    Posted
    catfur
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Got this to replace a 12 year old front load washer that died about a month ago.. It does a great job washing clothes. I don't think my husband's workout gear has ever been so clean. It's big enough for a king sized comforter (haven't tried it yet, but it's bigger than the old one which handled it just fine). It makes some odd thwacking noises when starting to spin, but is quieter than the old one was. The noises aren't really loud, they just worried me that it might not be properly balanced at first. I skipped the pedestal this time (storage is only marginally useful; I think the old one amplified the noise), so it is kind of low to pull clothes out of, but I also no longer feel the floor vibrating so much when it spins. I opted for the Best Buy installation. They were great; even gave me time to clean where the old washer had been before bringing in the new one. The washer comes with it's own hoses (they don't all include them) which are rubber. Downside - I'd prefer a little more flexibility in the temperature/speed settings. My old washer let me mix and match wash and rinse temps and speed settings. This one is a bit more restrictive, but I'm quite happy with it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good machine; installation could've been better

    Posted
    oldguygamer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We were very impressed with Cicero, the sales associate who assisted us at the store. He was knowledgeable and honest. Rather than automatically steer us to the most expensive machines, he took the time to listen to our needs and recommend an appropriate machine. We liked him so much that we returned to buy another major appliance from Cicero several weeks later. So far, this machine seems to be a fine piece of equipment. It's still too soon to know for sure. However, we were a bit disappointed with the installation outcome. The people who delivered and installed the machine were on time, very careful in carrying it up the stairs and very polite. However, it appears the machine was not installed correctly, as it thumps loudly, when running, and sounds like it is out of balance. We called the Geek Squad to come back and finish the job; they said they would arrive today, but did not, and had no record of our request for service nor the appointment they scheduled during our telephone conversation yesterday. Not very impressive on the service side.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Washer, Very Loud!

    Posted
    kikicat
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have mixed feelings about this washer. I bought it to replace my 8-year old Samsung washer which broke. My old washer was the top of the line, with all of the bells and whistles, which, I realized, I never used, so we decided to buy a much cheaper model. I find that this one washes much better than my old washer - perhaps the rinsing is better, I do not know, but my clothes are cleaner, fresher and it takes less time. My only complaint is that this washer is extremely loud - like cannot hear the TV at full volume if the laundry room door is open loud. I did not see a decibels rating like on dishwashers, which I think would have been helpful. So, I would fully recommend this washer only if you have a separate laundry room away from your living space because if, say, you have one of those laundry closets in the hall, you would not be able to sleep or be comfortable with the noise. Otherwise, it is a fantastic washer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    My first front loader

    Posted
    Kayla
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The worst review I read before purchasing was that the machine is "loud" this being my first new washer I knew it wouldn't bother me and it hasn't. I gave it four stars because I wish I could customize my own cycle, however with all the options it's not the biggest deal. Also, for some reason I didn't expect the steam cycle to still leave my clothes SOOO wet, damp maybe, but they're left dripping. Aside from those things I love my new washer, the color is great, it's gentle on my expensive items, refreshes my bedding in one load and allows me to get a lot more laundry done compared to my old agitating washer. A few people discouraged me from buying Samsung but I'm so glad I didn't listen. 60 days after delivery, I am still in love and don't mind doing laundry!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Washing machine for the $$

    Posted
    HorsieGirl

    I am very pleased with this washing machine. Good capacity and clothes seem clean. My only gripe is that the washing machine door doesn't open all the way back so it will be flat. I leave the washing machine open after use to dry out so it doesn't get stinky and this one will not open all the way so it is flush. May not be an issue for everyone, but I enter exit the house through the laundry room, so kind of irritating. One other irritating thing worth mentioning is that in order to get it installed, they make you buy a $25 hose. Even if you have a perfectly good one already. Grrr. And installers gave me a 4 hour window (not 2 like they told me in store) with a 10 minute notice they were coming. So plan on potentially wasting 4 hours waiting on them.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good so far

    Posted
    VTRacing
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So far seems to work well. Even though it has VRT, the machine shakes until it gets going on spin. I have checked it with a level and it is stable on the floor at rest, so not sure what else to do. Water pump runs a lot more than I would expect which I don't think is necessary and will probably cause pre-mature wear. It also says it has a special way of dispensing bleach so it evenly distributes it, but unlike older machines where you can put bleach in and dilute with water before adding clothes, this doesn't allow for it, and even a little bit will ruin anything with color, so be careful. I know bleach isn't for colors, but you could get away with a little bit in an older machines to disinfect. Not this one. Other than that, washes very well, very quiet, love the fast spin cycle and sanitize feature. It cut my dryer time in half due to the super fast spin at the end of cycle

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent washer not too many frills

    Posted
    Goatlegs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We were looking for a basic front loader washer to replace a 3 year old Frigidaire front loader that destroyed itself due to a manufacturer defect. Frigidaire was no help. Washer works well, has a bit of vibration that was exacerbated by the addition of the pedestal (came a week later). Installation was a bit tricky in the basement because of the pitch of basement floor. One adjusting leg is all the way up and the other is all the way down. May try and get a shim to help with this situation. We bought the extended warranty because of the problem with the Frigidaire. Overall pretty pleased with the unit so far. One thing, after you get it installed and leveled, make sure you or the installer runs the calibration mode. The details are in the owners manual, made a big difference for our washer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice machine

    Posted
    alkaseltz9
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Extremely quiet. Takes longer than my top loader but the clothes are so dried out that my dryer takes about 20 to 30 minutes less time to dry the clothes which is a big plus. The machine has had two error codes so far. First was too many suds (SUD) so that was an easy fix. I am used to a top loader and not HE so I have now adjusted the amount of detergent I add...very little!! The second code was a little more difficult to fix (SE or 5E), however it turned out that the machine was not level. Never realized how important a level machine is to a front loader but the machine would not restart no matter how long I waited until we leveled it perfectly!! Now all seems good. It is only 4 weeks old so I will see how it goes after this!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good so far.

    Posted
    Rosy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's kind of hard to give a precise review with something I've only had for a month or so but comparing it to the Whirlpool HE I had previously, it is great. The Whirlpool didn't clean the cloths very well and seemed to be very rough on them, even though HE's are supposed to be gentler than conventional washing machines. I will never buy another Whirlpool product (Which includes Maytag because they make them) because their customer service didn't seem to care that my washing machine only lasted 6 years (2010-2016)before I had to buy another one. Manufacturers always tell us how great their products are but only give a one year warranty, then send letters soliciting extended warranties. I have a Maytag dishwasher purchased 3yrs ago and I'm having trouble with that also. No more purchases of Whirlpool products for me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    SAMSUNG 4.2 cu ft 9 cycle high effcn steam washer

    Posted
    Denise
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got a really great deal on this washer during the holiday season when my 22 year old washer finally went out. Its a bigger washer then the one that I had prior and it really cleans well. I love the sanitize mode for my dish rags, towels and sheets. So far its it a good washer. Washers are getting so advanced I wish I could have waited just a bit longer so I could have got the one with the small washer on top of the big one for light loads. How cool ! I love Samsung products. The only thing that I don't like about this washer is the noise when its spinning the water out. It has been very loud lately I may have to call service to come check it out. I hope this model lasts as long as my last one. :)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It has some performance tricks to learn about

    Posted
    Alyonka
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Would like to be able to give Excellent reviews but the first washer that was delivered to my house on October 5th 2015 had to be replaced by Best Buy in two weeks since the balancing ring broke. Had positive experience with Best Buy during the exchange/replacement process - they ordered a new washer on Oct 24th and it was delivered to my house on October 26th. Also when you wash bed sheets only (no towels for example) the spin can get off cycle and you can end up with the water in the washer at the end of washing cycle and the door would be locked, then you have to do another cycle of Spin only for the water to drain properly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    What a joy!

    Posted
    Franella
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this brand and this style on the advice of my wonderful repair man. I have not been disappointed. He said he would see me again in about 15 years. I treated myself to the stainless steel models (Platinum), even though I was tempted to get the Merlot. The instruction book is worth one read, then everything else is very simple to remember or intuitive. Who would ever stack them? Then you would need a stool to see the controls! I want the pedestals to raise the height, but the price of them is simply outrageous. The little tunes they play at the end of cycles is so pleasant.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Product good...delivery/installation

    Posted
    dwh1969
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Samsung Washer/Dryer are both working very well. Only minor complaint is that since I didn't buy the bases, it is hard to reach in to the back of the washer/dryer. Because of this, I will probably end up buying the stands. The clothes come up clean, speed of cycle is what I would expect and am pleased at the noise level. The installation was more of a mixed bag. They delivered the product (and removed the older units) fine but when it came to the installation they said they couldn't because I had bought my hoses from Lowes not Best Buy. Come to find out after they left and I opened the washing machine, the hoses were included so the setup should have happened.

    I would recommend this to a friend