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Samsung - 4.5 Cu. Ft. 14-Cycle Addwash High-Efficiency Front-Loading Washer with Steam - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1215 reviews

95%
would recommend to a friend

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  • Rating: 5 out of 5 stars

    my baby

    Posted
    winnie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    With its blue door reminiscent of a spaceship porthole, its somber stainless steel, and its control panel buzzing with diodes, this washer is the strongest technological statement that you can make in your laundry room. There is no doubt that this washer is the result of intense research from Samsung. For instance, the design, usage, performance, energy consumption, soundproofing, and connectivity are all cutting edge. In a nutshell, this Samsung washer has it all. Let's start with the AddWash feature, of which Samsung proudly gives the name of this line of washers. Any item forgotten after starting the washing cycle can be added through the AddWash door. This brings a level of convenience which is unmatched by any competitor. With AddWash, there are no more excuses for not switching to a front loader. There are indeed many good reasons to prefer front loaders to top loaders. For instance, front loaders are much much more energy efficient. According to the EnergyGuide, this washer uses 100 kWh per year, which is about a third of the energy consumption of a high efficiency top loader. With power consumption of 200W in wash mode and 550W in spinning mode, this washer should be the prime choice for any conservationist. This washer is also brilliantly quiet. Silence is another traditional advantage of front washers but, with its brushless motor, I have to check through the door to know whether the machine is actually tumbling. In active spinning mode, you can hear a little humming noise, but overall, it is remarkably quiet. So, how does R2-D2 wash? Pretty well so far. My white socks that I use for gardening – don’t ask – came much whiter than with my previous washer. There are many functions, which is great, and it is possible to save your favorite mode such as: normal + extra spin + rinse for example. It is large enough to clean our winter king size duvet and there is a dedicated bedding mode. The “quick wash” is particularly impressive, delivering a load in just thirty minutes. According to Samsung, the steam technology, that this washer uses, helps tackling the deepest stain and reduces the washing time. Finally, there is a possibility to control this washer with your phone. There is a dedicated app designed by Samsung for it. Should a problem arise, this feature should also help to troubleshoot the washer. However, in order to use this “Smart Home” technology, you will have to purchase an adaptor. Given the price tag of this washer, it feels a bit stingy from Samsung that consumers have to spend another $25 on Samsung website to fully enjoy the washer: this deserves to be included in the package. Regardless of this minor adaptor issue, this washer represents a giant technological leap forward, and ticks all the boxes, which should make it the prime choice for anybody shopping for a new washer

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Washer, Takes Getting Used to

    Posted
    Frank
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I definitely like this washer. I have noticed a lot of complaints about noise in other reviews. However, coming from a 13 year old GE, I have to say it is way more quiet than my old washer. I can sleep while it is washing. Now, there are a couple of noises that many are not used to. Primarily the sound it makes when the spin cycle is coming to a gradual stop. You tend to hear a noise that is louder than usual. I think it's the sound of the drum braking. Like brakes on a car. For anyone who has see the original Star Wars Saga, I liken it to the sound you hear when Obi Wan Kenobi disables the tractor beam on the Death Star. I kind of love the sound since that's what it reminds me of. Definitely not something I would complain about. I will say it is going to take some getting used to. I work out 5 days a week, which means lots of sweaty clothes to wash. My old washer which was a top loader would fill up with water. I would leave the lid open with the clothes in the water and put in detergent and vinegar. Then I would let them soak for about 8 hours before putting the lid back down. That would get the stank out of them. With this unit, since it is front load, I can't do that. I have learned that I need to put in the vinegar into the drum, put the detergent in the drawer, close it, set it for Active Wear, push start, let it fill up, then let it tumble around 6 times to get everything soaked into the clothes. At that point I hit the pause button and let it sit while I'm at work. Finally when I come home I hit the start button and let it go. This seems to get the job done for me. Overall I like it. The black stainless is really nice but you will need to wipe it down every now and again because it attracts dust. If you have cats and you keep your litter box in the laundry room like I do, you will notice litter dust builds up on it. However, I just use this as an indicator that I need to take care of my stuff. My old washer was white and you couldn't see this buildup until it was thick and nasty, so it took longer to clean. May as well just get used to wiping it down and having respect for your stuff.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Open box didn't work out

    Posted
    Darien
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Our previous Samsung front loader washer threw a bearing and broke so we needed another one. Front load washers can be crazy expensive so I looked around for an open box model as I have had success with open box appliances in the past. I saw this one in a local store and decided to buy it. It had a few small scratches on the front but otherwise seemed to be in good shape. We had the washer installed and washed a few loads and noticed that the washer made a very loud banging noise when it would spin. We initially thought that perhaps the washer wasn't mounted to the pedestal correctly and scheduled an appointment to have the washer looked at. After examining the washer more closely I noticed a very big dent at the bottom right front corner, as well as some scratches on the right side of the door. I don't know what this machine was banged into but it must have been hit pretty hard to do that much damage. When the technician came out to look at the washer he found that there was nothing he could do to fix the banging problem. Whatever was done to the washer to cause the dents must have knocked something out of whack. Other than the loud banging the washer seemed to wash clothes just fine. I will say that the small door on the front of the washer does not really seem to serve a purpose as you cannot add clothes while the washer is in motion. Since you have to wait for the washer to stop you might as well just open the regular door.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for taking the time to share your feedback with us. ^Lo Samsung

  • Rating: 5 out of 5 stars

    YEP!!! I love this Machine

    Posted
    Trabmada
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We researched like crazy to see what machine we would want to upgrade to. I've been a loyal LG washer/dryer appliance customer for a while. I've always like their products. In the past 6 years I've had 2 (yes that's right) 2 motors that went out on LG washers so that was it for them. I found this Samsung Machine and did some careful research. I looked at reviews from MANY websites (amazon, lowes, home depot, sears, etc) and all showed that this was a machine customers recommended. My wife is a massage therapist so we are CONSTANTLY washing large loads of sheets (7-8 at a time). We needed something with a very large Capacity. This machine hit every specification we wanted. The front add laundry door when the cycle has started is kind of interesting. I never thought I would use it but I find myself adding to the cycle a lot. Overall, I'm VERY impressed. The steam cycles are great. I don't know if it's all in my head but I put some pretty soiled clothes in the washing machine with a steam cycle and I really feel they come out better than I've seen with my washing machines in the past. Either way, I don't think anyone would be disappointed with this model. Best Buy delivered and setup for me so that was an awesome added benefit. Definitely would recommend to family and friends.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Outstanding Washer from Samsung with many features

    Posted
    Selva
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We bought Samsung - 4.5 Cu. Ft. 14-Cycle Addwash™ High-Efficiency Front-Loading Washer with Steam - Black Stainless along with matching Samsung - 7.5 Cu. Ft. 14-Cycle High-Efficiency Electric Dryer with Steam - Black Stainless during thanksgiving sale. Both was installed professionally by BestBuy. The look and feel is great for the washer and dryer combo. This washer has lot of great features and it is 4.5 cu. ft. Capacity. The AddWash™ door eliminates the need to do an extra load of laundry just because you forgot an item. Now you can conveniently add in forgotten laundry after the cycle has begun, without starting all over again. You can get up to a 40% faster wash cycle* – without sacrificing cleaning performance. With Super Speed, you can quickly wash a full load in as little as 36 minutes. With a washer capacity of 4.5cu. ft., you can quickly wash more laundry in a single load, saving you time and effort. Samsung’s Steam Wash technology uses the power of steam to eliminate stains without pre-treatment. Unlike other washers which release steam from above, Samsung releases steam from the bottom of the laundry tub, saturating every item in the load and leading to an even deeper clean. It is very quite washer with Samsung VRT Plus™ technology are quieter than any other washers in its class and are now 40% quieter than regular VRT® . An innovative tub design and special sensors keep heavy loads balanced even at high spin speeds. Self Clean+ technology keeps your washer drum fresh by removing dirt and bacteria – without the use of harsh chemicals – through a combination of soaking, pulsating and high speed spinning. Self Clean+ also sends reminders to clean the drum every forty wash cycles. Smart Care phone app will remove calling skip customer service and troubleshoot issues straight from select smartphones*. Smart Care interacts with your washer and dryer to perform an immediate diagnosis and offer quick solutions. There are plenty of settings in this washer. I am thrilled to have this black beauty washer and matching dryer and looking forward to use it for many years.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very impressive washing machine

    Posted
    Markers
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I originally was aiming for a Consumer Reports top-rated older washing machine model from Samsung, but the dealer showed me the newer Samsung product. I did more research and discovered that Consumer Reports' latest issue provided an updated review of top-rated Washing Machine/Drier Combinations and the highlight was this new Samsung washing machine. Turns out that the new washing machine was LESS expensive than the model it replaced and had a couple of great new features (like the small door to add items after the cycle has started and a nifty device that catches lint before it can clog your drain) . I've used the washer/drier pair for almost a month and feel confident in giving each of them a strong review. The washing machine has the same large capacity (4.5 cu ft) as the machine it replaced in our home and fits perfectly under the counter (the new standard of 'large' machines (5 cu ft) would not). I like the broader range of cycles and features to choose from, many of which include steam. It operates relatively quietly and automatically sets a new cycle to match what it just finished as well as easily-programmed 'favorites' of cycle options. I am very pleased with its washing performance and that it takes less time than the older HE machine it replaced. The only suggestion I have is for those who are installing the washer under an existing counter-top: be sure to NOT push the washing machine as far back as you can. If you do, you may have difficult accessing the bleach tray (which is all the way in the back of the pull-out drawer).

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    works great but scratches and leaks

    Posted
    Katie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Washes amazing and is quiet. clothing has come out cleaner then my top loader from 6 years ago ever did. they are are dryer so i use less gas to dry. but I'm very unhappy with the plastic on the front door is very scratched actually came scratched out of the box. another issue is the add door leaks water into the center between the front and inside glass. you can't clean this and it leaves a water mark. geek squad said its a issue cause they don't have a seal there so you just live with the poor looks. so thankful for geek squad the gentleman was very helpful. but samsung were less them helpful when i called they ignored this was a issue instead telling me I'm using the wrong soap, water temps are wrong, I shouldn't use the steam feature and then told me the self clean would fix this issue. so 3 hours and 45 minutes later after i do that for the second time the streaks actually got worse. they refused to help or even send someone out. so here we are stuck with this scratched and water stained washer cause the sale is no longer going on so the set we were going to buy instead of this one is no longer an option. so we are stuck with it. not thrilled at all with looks but at least it works for now. when the brand won't help with issues it really makes it hard to love a product. we love the add an item feature but if it leaks then we can't stand it. we also received it damaged and were told a compensation would be sent cause the washer was delivered with a dent and scratches but here it is two weeks later and nothing, Im actually finding it even harder to be happy with this item with all the trouble we have had.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Wash machine is great!

    Posted
    DASinCUSE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Wash machine is working Great! I went to a Samsung front loader to another Samsung front loader because the machine really works. My old machine stopped spinning correctly (something wrong with the drum?).after 7 years and I'm outside the 5 year extended Bestbuy warranty period. Instead of paying someone several hundred dollars to fix it, I decided to buy a new one. Especially after the great sale. Many of the features are the same as my old one except the add-wash feature. I have used it twice already. I was happy that I was able to use my old pedals too with the new washer and dryer. It saved me almost $600. The only issue I had was that I scheduled a day for the machine to be delivered when I purchased it. I received a call 2 days (message left on answering machine) later to reschedule. When I Called back, the gentleman told me that I was still scheduled for delivery on said date but to call the day before delivery to confirm. I called the day before delivery and talked to Theresa who stated the delivery was on-schedule.. That evening, I received a call from the Bestbuy warehouse person and told me that he was calling me to rechedule my delivery as I was the one who had to change the date. I was not happy. I explained to him that Bestbuy was the one who changed the date and I called twice to confirm. After placing me on hold, he did apologize and said that the washer and dryer was not in their warehouse and it was their fault. Delivery was reschedule and that went great. I also received a call from the salesman Bill and apologized.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Washing Machine

    Posted
    Flappy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Samsung - 4.5 Cu. Ft. 14-Cycle Addwash™ High-Efficiency Front-Loading Washer with Steam works very well. I like the feature that allows to keep in memory the washing cycle that I use most often. This way, I only have to press one button to be on the right washing cycle. It is very useful to have the little door that allows to add a piece of clothes once the cycle has started. Two minor cons: the buttons are not very sensitive to the touch which means that you have to apply a firm pressure to switch from one option to the other. In doing so, if the pressure is too strong, the selection of the temperature, for example, might go from "Cold tap water" to "warm". therefore skipping the "cold" option. This is just a bit annoying, nothing major. The other issue is that when you choose the cycle to wash towels, for example, the set temperature for that cycle is "cold" . Warm water is not an option, which does not make any sense. Towels should be washed in warm or hot water. So, if you want to wash towels with warm water, you have to choose the cycle for "Bedding", not for "Towels". Despite these minor anomalies, I still give 5 stars because the laundry is washed perfectly well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    LOVE!

    Posted
    BralynJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This washer is INSANE! I wasn't sold on the idea of this washer at first but when I tested it out in the store it didn't take long to convince me. This washer does NOT disappoint! I have washed everything from jeans, dress pants, tees, comforters, shower curtain, and even my bed liner! The setting are very easy to understand and the steam cycle options are insane! There are still a lot of settings that I have not used but good to know that I have when needed. (i.e. Allergen, Sanitize) My only disappoint so far are the terrible reviews that I read (after purchasing) on the smart care function. NONE of them are good! For the price of the washer/dryer the usb should have came with it in my opinion. I am tempted to get one just to see if the reviews are concrete or a simple flaw of human error.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid washer - quiet with lots of features

    Posted
    bcg119
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought washer with matching dryer to stack in new 2nd floor laundry room. Would have preferred to have as side-by-side units but the room did not afford us the opportunity. Having said that, the washer itself is great and has worked fine. It is pretty quiet and with the laundry room door closed, you can barely hear when it's on (with the exception of spin cycle but that is inevitable), which is great since the bedrooms are not far away. The Add-a-Wash feature is extremely convenient and was a significant factor in our choosing this particular model as we have small kids and it seems like we are always finding things that need to be added to the wash as soon as we start a load. Now we can easily do so without worrying about opening the door, water leaking out, etc. My only complaint (and hence 4 out of 5 star rating) is the inability to switch the door to open in the reverse direction. As I initially stated, the laundry room is tight and having the door open the other way would be a bit more convenient. I think Samsung designed it so that the dryer door is reversible but it would have been nice to have a choice on both. But overall, a solid product at a good price point that I would definitely recommend!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The BEST washer I have ever owned

    Posted
    Becky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is by far, the best washing machine that I have ever owned. It does what it says it does and promises great results, which is the truth. My favorite feature of this washer is the ability to pause the cycle and add forgotten items through the little door. You're then able to restart the cycle and go on about life. My second favorite feature of this machine is that it has a sanitize and allergen option. With a disabled son that isn't yet toilet trained, we wash a lot of clothing due to potty accidents. You can also select normal or quick wash with this machine too. It is large enough to wash a king size comforter with ease, and when I say it is clean and thoroughly washed, this is no exaggeration. I am very happy with my choice. Samsung has not disappointed me yet...I also have the matching dryer, which is also a phenomenal machine.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great washer, but with some watch outs.

    Posted
    MuddyB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased this matching washer & dryer from B.B. after 3 failed deliveries from Lowe’s. BB’s delivery was top notch and super fast. As for the washer I was expecting it to be loud and shake as I have been told many front loaders are but, this unit is fairly quiet as I have an upstairs laundry and you could hear my old machine through out the entire house. For watch outs do your front loader research , as far as avoiding mold and mildew issues by drying down the unit and keeping the door open. Speaking of doors both the washer and dryer have full plastic doors that can be easily scratched by a laundry basket or if you washer is next to a wall which is why I removed a star . All in all great units!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    EXCELLENT product, not SMART

    Posted
    Alli88

    I received my new Samsung washer and dryer set today and I am extremely happy with the performance of these appliances. My clothes look and smell cleaner out of this machine than the Kenmore top loader I had previously. My only complaint is that I feel I was duped into this being a SMART washer. This washer doesn’t just hook up via Bluetooth and WiFi like any other smarthome product. You have to purchase some $35 usb device to plug into the washer and then you have to buy another for the dryer as well. I wasn’t told this upon purchasing the product so it is an added cost if you want this feature. I almost purchased this item until I saw the Samsung app only has a one star rating because of how terrible it is. Looks like I can’t use that feature as everyone on the reviews say it is an complete waste of money to get it all set up as there are so many glitches. I still love the products and they do the job, I just wish for this kind of money that they had the kinks worked out on the SMART features.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Bought as an "open box" item

    Posted
    Wildfire
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this washer from the Best Buy Outlet store in my area and initially thought I'd gotten a really bad deal as the washer started making a horrendous noise during the first use. Upon opening up the back of the washer, though, I found out that all that'd happened is that a little plastic circuit board cover had come loose and was banging up against the drum. Putting the plastic cover back in place solved the problem and now the washer is running perfect! The only thing I'll note is that the little "toss it in while washing" door does have a sensor on it and will pause the cycle if you open it. No big deal as you just need to hit the start button again to resume the cycle, but still just an odd bit..

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great machine when it works

    Posted
    Dasad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased W/D in November. Was told that I needed to reschedule delivery as it did not show up in warehouse. I even took the day off from work. Deliver came the next week and everything was fine till 5 weeks in. I was unable to open door. Called Samsung: they could not send someone for over 2 weeks. Called Bestbuy. They stated they could not get there for 2 weeks. Went to local store where I bought it. The geek squad manager was very helpful and said he would work on it and call me the next day (Christmas eve). He did call me back and got someone to come out sooner for the repair. Repair man(Zac) came. Diagnosed the problem with door latch. Ordered the part. Came 3 days later. Called Zac and he came right out and replaced the part. Unfortunately, that was not the problem. Had to then order mother board. Came several days later. Called Zac again and he came out next day and replaced the part. Working great now for past 2 days. Overall, the machine works great. Just wish it could of been fixed sooner. Going nearly 3 weeks without doing laundry at home (going to laundry mat) is very frustration.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Terrible experience with Tech support.

    Posted
    Earth
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far I don't have any issues with the unit BUT the WORST installation procedure was done by technical support. During the testing process, the technicians left the ENTIRE manual inside the washer without bothering to check if all items/manuals are removed properly. The entire manual was torn into pieces and we had to clean everything. Wondering if these guys were trained properly and basically it's just common sense that you have to CHECK EVERYTHING FIRST before turning the washer ON for TESTING!!!!!. Probably, the reason why they are so in a hurry to get out of the house and not for the reason that they have another client to visit for installation and made so many excuses is that they realized that they LEFT the manuals inside the washer upon testing. It took several days going back and forth because of incomplete deliveries made. Called up the Manager in-charge and complained about our unsatisfactory experienced with their technicians and demanded a REPLACEMENT. In the end, they apologized and replaced everything after more than 5 days of inconveniences and not having a piece of mind during those agonizing days dealing with them.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Worried about reliability

    Posted
    KipN
    • My Best Buy® Elite MemberElite Member

    This washer gets two stars because it quit after two months in the job. Turns out the motor was finished and an inverter control module had to be replaced. We did purchase the extended warranty (thank God) but this all happened under the regular warranty. The local service guy was excellent but it did take three visits and 10 days before we were back up and running. Perhaps this is a rare event but it did happen and all should be aware. The washer has great features but we replaced a set of 25 year old Matags that were still going strong. (Never needed a repair) Hoped for better efficiency with this set and it is too soon to notice. Certainly using less water than the top loader. Good luck to you all and you should consider the cost of the extended warranty when making your decision to buy this set.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    A world of difference!

    Posted
    Julie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very happy with this purchase so far! This washer replaces a top load from another company beginning with M that needed to be replaced after only eighteen months and multiple repairs. After that experience, I decided to go with a front load and picked this one after reading all the reviews of comparable models. So far, I can say that the Samsung actually cleans clothes MUCH better my previous top load. It's very quiet. I did not buy the pedestal and I don't have a problem reaching all the way to the back to retrieve items. I have not quite figured out all of the different cycles yet, but I really like the addition of the steam settings. I've been able to get what I thought was permanent discoloration out of an old dog bed AND I've found that it doesn't beat up your laundry like my old top load did. Even with the AddWash door, just propping the main door open a couple of inches for a few hours after a load is sufficient to air dry - no residual moisture issues. I am very pleased so far!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad Purchase

    Posted
    MarySoky
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We purchased the washer and dryer at the end of December 2017, at Best Bay in El Paso, TX. I was given the equipment on January 3, 2018 and in less than a week they had to change my washing machine because they wanted to get out the washing cylinder. The new one was delivered to me on January 10, 2018 and it is to persuade that it seems to be all right I can not do a full 5 shirts because the vibration is awesome and scandalous, I can not wash more than 2 towels. The technicians come and have told me that it is normal vibration and scandal because it is super speed, also the movement is exaggerated, it trembles as if it were to disarm, it seems that it was uneven but the technicians assure me that do not. Also NOT ANYTHING SILENT, IT IS ALL CONTRARY. We are super sorry for this purchase because unfortunately I can not make a new one for a long time because we made it cash and we do not have more money, besides this is an investment that one hopes will last for a few years.

    No, I would not recommend this to a friend