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Samsung - 4.5 Cu. Ft. 14-Cycle Addwash High-Efficiency Front-Loading Washer with Steam - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1236 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 2, showing21-40 of 1,236 Reviews
  • Rating: 5 out of 5 stars

    Worth the price so far.

    Posted
    keithntexas99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Simply put it does its job and it does it very well. Compared to the 7 yr old LG front loader it replaced, the "normal" cycles seem to take a bit longer, but it cleans the clothes so much better on those cycles it's worth it. Even with the dirtiest loads, we haven't had to use any special setting to get the clothes clean. Oh, and that silly front door you can open during a load? Well it's great, finally some revenge for that one sock i kept dropping on the way to wash clothes that would always wait for the next load. NO MORE hahahaha.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    New Tech - Not your Grandmother's Washer

    Posted
    vrs99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    First, the washer looks cool sitting off-line. The Samsung does an excellent job of washing our clothes and they come out amazingly dry. We do not use a dryer and it takes a very short time to air dry our laundry. The machine will save you money on running a dryer, I would imagine up to half the time to dry, seriously. The machine is easy on water from what I can tell, it appears to use only a fraction of what our old washer used, more money in your pocket. Our last machine was an agitator, and it was starting to agitate me by literally wearing out my clothes. Have seen that the issue with wear have disappeared since the move to the Samsung. More money in my pocket. It is relatively quiet machine, but of course when it winds up a spin cycle you can hear it from an adjoining room but that is about all. My living room is two room away and do not hear a noise. Works for me. We have had the Samsung five months and have had no issues and lots of nicely cleaned clothes.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    I hope it was an anomoly

    Posted
    BK777
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First off, we love the washer and all it's functions. I would have given this a much better rating EXCEPT, it is only a few weeks old and it cut off during the spin cycle and the main door remained locked. It would come back on but the door wouldn't ever unlock. I spent an hour on Google and then another 40 minutes on the phone with Samsung support before they decided someone needed to come out and look at it. No working washing machine for 4 days. The repair tech called and had me run a cycle and it cut off again during the spin cycle but again would not unlock the door. I could hear a solenoid clicking like it was trying though. When he came out, he found that 2 of the 3 plugs going to the door lock were not connected properly from the factory and both had just vibrated loose. Unfortunately, he told us that he gets a LOT of calls for Samsung machines. Dryers not working after a month, no power after a few weeks of installation, breakdowns just out of warranty. Has me worried. We shall see...

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent delivery and set-up, with one hitch

    Posted
    Andrea
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We recently purchased a clothes washer and a refrigerator. Delivery and set-up services were excellent. The delivery teams were polite and knew what they were doing. The appliances were up and running in minutes. Getting the deliveries scheduled was a bit more complicated, as the appliances had to be delivered at different times. We did not realize until we got home from the store that scheduling the second delivery had botched up the first one. Getting everything rescheduled involved a phone call to a very courteous and helpful representative, but our appliances were still delivered days later than we had originally thought they would be. I would caution people who buy multiple appliances that need to be delivered at different times to be careful to verify the delivery dates before they leave the store. The computerized delivery-scheduling calendar program has some quirks.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Finally, a quiet front loader that cleans well.

    Posted
    Evelyn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had sworn off front loading washers after trying two different brands and spending $1200 to reinforce the floor. Every time my old washer went into a high spin, it sounded like a jet taking off. I had purchased an extended warranty, but all the technicians could do was balance the washer (which was already balanced.) I couldn't finish my laundry room as planned because the washer bounced so much that I couldn't stack the dryer. (I had already purchased the stacking kit.) Best Buy said that if this washer rattled, they'd take it back. Well, the clothes are cleaner, the washer and dryer are stacked, and my laundry room is finished. If I'd known I could get a washer like this, I wouldn't have lived with my old one for so long. I haven't had the opportunity to try out all the options, but I have loaded it with towels and heavy jeans and know it works well and quietly, even in a high spin. I would repurchase this washer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not recommend this set if you want to use WiFi.

    Posted
    Frustrated
    • My Best Buy® Elite MemberElite Member

    I purchased this set as the tech specs said WiFi compatibility. Did not realize I had to purchase a separate adapter to get them to be WiFi, but ok no big deal. Had to purchase adapters from Samsung as Best Buy does not carry them anymore, was not happy about that but ok, again. Received the adapters and cannot get them to sink to WiFi. Had a geek squad installer come out “which he was very pleasant to work with and is trying to do everything he can to get adapters to work, but so far having no luck. I do jot recommend purchasing this set if you are wanting to use the WiFi feature. If i could I would return this set. I am beyond frustrated with not being able to use one of the main features that helped me decide to purchase this set.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi Frustrated, I realize your experience has been less than ideal, and I'd like to help change that. I want to help you by providing this link: https://bit.ly/2Phbu4B with great tips for connecting wifi to your Samsung washer. Thank you for being a part of the Samsung family! ^Shifa Samsung

  • Rating: 1 out of 5 stars

    Oh Well

    Posted
    kern777
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Love this machine but it just doesn't love me back. First issue was 2 weeks after install when the door locked and would not open for love or money or cursing. Had service out and they found that the wiring harness was not properly attached to the door at the factory. We had no washer for 5 days. He also told us that Samsung is not reliable. At all. Now, today, it leaked water all over my floor. Called for service again and it will 3 days before someone can come and determine what part to order and another few days until we have a functioning washer again. Another week with not washer. Now I'm reading other reviews of water everywhere again shortly after being "repaired". No thank you. Returning it and getting an LG.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    If it had Wings it would Fly

    Posted
    vrs99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Have had the Samsung washer for a couple months now and so far so good. Interesting new Technology for washing which is far advanced from our older washer with the Clothes Beating approach, aka The Agitator. Uses a lot less water and less movement of the drum has to spell much lower costs of washing, and when, I am sure, coupled with the fact it will have much less wear and tear on clothes it provides substantial savings. What my family loves about the washer is it is cool to use, even our young son has taken to washing clothes just to operate the machine. It is much quieter and far less floor pounding when in spin cycles. When the clothes are finished washing they come out almost dry in many cases due to the spin cycle. We hang our clothes to dry and amazingly they are dry in a fraction of the time compared to the older machine. Now if it will last as long as our previous model which is 20 years old and still operates they will be nice.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great machine bad customer service

    Posted
    Shoc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Received washer and dryer which did not match colors we had ordered (which should have been the same) washer had a big dent in the top of it for a brand new washing machine. We were told we had to call the corporate number which they said they couldn't do anything until it came back to the warehouse. They told us we should call in 1-2 days. We called and they said depending on stock would depend on when we got the machines, even though we had ordered 1 month in advance of them being delivered, inaccurately. A week and a half later we received the new washer with matching dryer. Keep in mind we had pre arranged the purchase and delivery 4 weeks ahead of time. Maybe if I had withheld payment until the appropriate ordered machines were delivered, undamamged, I may have gotten matching machines without dents to begin with! Especially for the amount we paid for brand new top of the line machines!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Better door but Thunderloud shaking machine!!

    Posted
    Breederfly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The machine washes well, and the door design seems better than previous model, meaning it closes and locks ok. Unlike the previous model there is NO light inside the tub, which means feeling around for smaller items. If you run a small load say a pair of coveralls and use high spin. be prepared to have the floors shake and conversation any where near the machine can not happen. I have not used db meter yet but it s insane. Added note, When they delivered the first one it was louder and shaking very badly. I had them replace it withing the first 2 days this is the second try. Also if you run small loads at medium spin, the sound is closer to normal.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it

    Posted
    Beebs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I'm actually happy my old whirlpool's bearings, which caused the inner drum stem to bend, which bore a hole in the outter drum causing major water leak, happened. It forced me to purchase a new washing machine. After reviewing and researching I found this Add Wash by Samsung. It is Fantastic! There are so many positive things I can say about it. It's fairly quiet (my laundry room is located upstairs, and I never hear it running while in the main living area). It does a fabulous job cleaning the dirty clothes. The add wash feature it the great. I cannot tell you how many times I've started a load, only to discover one item that didn't make it into the washer. With the add wash feature it is simple to pause the wash, and toss that item through the mini door. Cutest feature has to be the little song the washer plays when the spin cycle is complete.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent cleaning power

    Posted
    Ilean
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've only had my machine less than a month. Might up review to 5 stars after more experience with it. It truly is gentle on clothes, yet gets them very clean. It can be a little noisy at times and the machine definitely had an odor to it when new. The odor seems to be fading with use. I leave the door open after each use, so the machine dries. I've never used the bleach dispenser, yet it seems to permanently have about 1/2 cup of water in it. Some of the cycles, like "bedding," use a low spin, which results in longer drying times than with my older machine. Cycles are modifiable, within limits. Not every temperature or spin speed is selectable for a given cycle. That said, overall a very good machine so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!!

    Posted
    Momma
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Received the matching set for Mothers Day! The washer cleans the clothes ridiculously well, the musical "cycle finished" tune seems to actually makes washing less of a chore! I love the add-a-wash door as there is inevitably a sock that turns up AFTER we've started the wash. The machine is very quiet and has lots of cycles that cover SO many options. We were deciding between the 4.5 cubic foot and 5.0 cubic foot washer, but since the children handle their own laundry, I thought the 4.5cf would be sufficient. In anticipation of the washer/dryer delivery...we let the clothes pile up a little larger than our normal load. In our old washer, the load would have had to be split into 2 washes. As I gathered the darks, I was a a tad concerned that the pile would be too large. When the large load sat inside the washer drum, it was only 1/2 full!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great washer

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Washer is awesome. Gets stains out that would never have come out in our old washer. Has a huge load capacity and we are able to wash much more than before. Everything seems to be quality but we have only had it a couple months. We love the add wash option as we have 3 children and find random clothes around the house after starting the load. Wouldn't have been a deal breaker but the option has been used way more than we thought. Bought the set on sale and it is by far the best washer and dryer we have owned. Have not regretted it even a little. Was a pain to have to pick it up from the warehouse as the did not carry it on stock. Also was trying to get white as it was cheaper but they would have had to order from the manufacturer and that would have been a month. But overall it was a good experience.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Washer!

    Posted
    Llcooljoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We bought this washer based on reviews in CR and the desire to have a matching set. This washer is amazing. It’s our first front loader - replacing a 25 year old Kenmore top loader. We’ve had it for a few months now and here’s what I’ve noticed: Whiter whites No need for fabric softener Cleaner feeling clothes Reduction in our water bill Quiet compared to old machine What we wish was there: when you change settings on the presets, it holds on to them. Wish there was a reset to preset function. It does take longer than a top loader. Even though we’re good at taking clothes out right away, one slip up means the washer has a smell develop. There is a self clean cycle that totally gets rid of it, but it runs for almost 4 hrs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    AMAZING

    Posted
    Caseystone
    • Verified PurchaserVerified Purchase

    Previously had a low water use top loading washer and the first time I used it, I had realized it was a BIG mistake. The clothes came out filthy. I put up with it for 3 years before I decided to buy a new washer. I did a lot of research this time. I bought this Samsung Front Load and it is AMAZING. Clothes and linens that I thought were ruined before, as they just never got clean, are now like new. This machine uses very little water and electricity and received a 50 dollar rebate from our electric company. Could also be eligible for an 85 dollar rebate from our water company but I had already received that on the previous washer and it is only one per household. This washer is quiet, love the feature where I can add laundry as someone always ends up handing just one more item. I am extremely pleased so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great washer

    Posted
    TroyT23
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My old washer was giving me issues, so I headed to Best Buy to look at the washers. With two kids in diapers I wanted one that would sanitize the diapers. After looking at multiple washers this one stood out. This washer meets all of our needs and the little door that allows you to add to your load comes in handy. I would definitely buy it again. The only downside was the professional installation. Instead of taking the time to adjust the legs and get it level, they put shims under the legs to level it. It looked horrible, so after they left, I pulled it back out and adjusted the legs. It took me less than 10 minutes to level it and get it back in place.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Samsung Washer

    Posted
    Kayy
    • My Best Buy® Elite MemberElite Member

    I don't usually write reviews,but don't waste your money. This washer machine not only has a problem with shaking during the spin cycle,but now it began to leak underneath the bottom within one month and a half time. I wish that I would've read the reviews before purchasing this product. Now I have to wait for a repair guy to come to my house and figure out what the problem is with this washer. I'm not happy at all with the quality of this product. Samsung you have to do better. This is ridiculous. A brand new washer with all these problems...

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello, Kayy. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Lo Samsung

  • Rating: 4 out of 5 stars

    Easy to use works well

    Posted
    Jack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The washer has an easy to use interface with multiple options. Nothing groundbreaking and though rarely used the ability to add clothing after starting with the mini door is useful. It isn't loud when in use. If it does error it's so far coded itself so we knew the issue right away. Having to purchase an additional accessory to make it a smart washer is a little frustrating. The sound it makes when it's finished is not really noticeable so if you don't get the app to make it smart to remind yourself that your clothes are ready.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful and functional

    Posted
    Samsungbuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love this item!! It is very easy and does the job. I suggest washing a few towels at least 3 times before washing your clothes for the first time. The smell of the oil(they put it to protect all new washers) will stay in the clothes. If you are not stacking the washer and dryer on top of each other, but will be stacking them on a pedestal, you won't need the stacking kits, the 2 associates sold them to me, but the installers said thats only if you are stacking them on top of each other. Also, if you get the matching dryer, make sure they add the stainless steal dryer kit, they never mentioned it to me, but the installers said, in order for the steam in the dryer to work, you need it.

    I would recommend this to a friend