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Customer Ratings & Reviews

Samsung - 4.5 Cu. Ft. 14-Cycle Addwash High-Efficiency Front-Loading Washer with Steam - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1236 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 5, showing81-100 of 1,236 Reviews
  • Rating: 5 out of 5 stars

    Great washing machine

    Posted
    Pete
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have had this machine for 4 weeks. We wash about 5 loads per week from delicates to heavy wash. This replaced a 20+ year old top loading machine so it took a few loads for us to understand the controls but the manual is well written and the controls are pretty intuitive. It does a great job washing on the full range of load sizes and types. We have not yet tried the steam wash function. We have had absolutely no problems with the machine.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    feels kind of cheap

    Posted
    CTurner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought the washer & dryer online. I had a Samsung previously and was very happy with it, not this style though. This unit feels very cheap like it's not going to last long! ALSO, WHO MAKES A WASHING MACHINE WITHOUT A LIGHT INSIDE!!! The matching dryer has a light why wouldn't the washing machine? I would return them but there is a restocking fee so I would have to pay $300 to return my washer & dryer! Not at all happy with this purchase!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not too happy

    Posted
    Gato
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had Samsung washer and dryer before and never had problem. Unfortunately, with this new one, I’m not happy at all. The clothes comes out not looking so clean, very wrinkled and it doesn’t hold the smells of the fabric softer on the clothes. I have it for only a month and I already had problem with a leaking on the add door.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best washer!

    Posted
    Unclejaybee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We bought this washer & the matching dryer about a month ago. I didn't want to review it until I used it for awhile. Now I can say it is the best washer I have ever used. It has a vast number of different settings that you can use for any kind of wash, any size, with steam or without. My clothing & sheets come out less wrinkled than those done by other washing machines. The best thing is the little door for throwing in items that I might have left out of my wash by mistake.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    HAPPY SO FAR

    Posted
    CooperK8
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've only had this about a month but so far I'm happy with it. I was not aware that to use the "smart" functionality you have to spend an additional $25 for the Smart Home adapter. I think this is ridiculous. When you spend this much money on a smart washer it should come smart already. Mine is still dumb because I don't want to have to pay the additional $25.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice washer but noisy

    Posted
    Alfonso
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Nice washer with some nice options and features but ,wow ..some cycles are very noisy with loud shaking that we feel the walls,floor and doors in my home shakes . My home is a new and large home and you can still hear it and feel it from the second floor and from rooms far from the laundry that is located in first floor.my old 14 years old washer did not have such noise.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hey there, Alfonso. We are happy to hear you're enjoying the features of this washing machine. I've included two links that address potential causes of that noise and vibration you're experiencing and think you'll find them helpful in determining if what's going on is normal or not (https://bit.ly/2Dp0oVY)
      (https://bit.ly/2NIWhI9). Thank you for choosing Samsung. ^Lo Samsung

  • Rating: 4 out of 5 stars

    Great washing machine

    Posted
    Jesyca
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Able to fit a large load which for my family is super convenient. Love the speed option, too. You have to leave the washer door open after you run a cycle so it won't get a funky smell inside, though. Also one time after a load was finished the door wouldn't unlock, even after turning the machine off and on. I had to run a short rinse and spin cycle and then after that was done I was able to open the door. Otherwise it's super reliable and easy to use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Loving this Samsung washer!

    Posted
    Oat2400
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Sadly washing machines are not built to last anymore, so we had to replace our old Kenmore washer due to a blown motor. This new Samsung is quieter, seems to wash clothes faster, and having the ability to add to a load if you miss a sock or a towel is a great feature! It doesn't match our dryer, but until that one no longer functions, we have a mismatched pair.

    I would recommend this to a friend

    • Brand response

      Samsung

      Welcome to the Samsung family, Oat2400! We are excited to hear that you're loving this washing machine. ^Lo Samsung

  • Rating: 4 out of 5 stars

    Does a great job, but hard to get stuff out of bac

    Posted
    BOSman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The washer is simple to use; cleans really well; spin speed adjustments allow me to keep clothes damp overnight for next day drying; drum is huge relative to the machine size; and, it seems very quiet.......but.......when you press buttons to adjust settings there is a lag (just have to get used to it); and, because the machine sits low and the drum is huge, getting items out of the back of the drum can take a stretch. Benefits far outweigh these two issues.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    GARBAGE - Samsung - 4.5 Cu. Ft. 14-Cycle Addwash

    Posted
    Cristian
    • My Best Buy® Elite Plus MemberElite Plus Member

    Brand new machine. First wash 30 minutes after delivery. Washer starts making a loud noise during the spinning cycle. Called Customer Service. They are trying to send a tech to fix a brand new machine. Told them that this is "NUTS". Ticket escalated. Lady calls me after 30 minutes. Asked me to call her in the morning to check availability for a new machine (looks like that they were not able to check availability today). I will update once I know more. Fun Times !

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Performs as expected

    Posted
    planetbeing
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The aesthetics and usability of this washing machine is great. There have been no problems so far after a couple months of use. The clothes come out clean and we have no complaints. We do wish that it had a presoak cycle. We have a cat that sometimes pees on various articles of our clothing and in order to treat it, we have to soak the clothing in an enzyme solution before. The washing machine has no ability to do this so it complicates our laundry process somewhat.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Other than the mold, it works well

    Posted
    CleanTeam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love the pause feature where clothes can be added after the cycle has been started. My main gripe is that even with frequent use the common issue of the mold smell is present. The mold in the seal still needs to be manually removed. Samsung's description of the mold prevention feature is not accurate. I would still recommend as the machine cleans well. But, I still have yet to find a front load machine that has solved the mold build up issue.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Broken within 6 months ruined floor and ceiling

    Posted
    Lauren

    At less than 6 months of the purchase the drain pump malfunctioned and leaked the entire load onto my new floor on the first floor down into the basement ceiling. Best Buy fixed the washer with no problem. After dealing with Samsung insurance for 3 months they told me that there was no damage and they will only pay to clean my floor. The agent did not even send anyone out for 2 months following the accident.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this washer

    Posted
    AliH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love this washing machine. My clothes come out very clean. I had a friend visiting and after she washed her clothes she said they came out much whiter and cleaner than her clothes at home. I just have tide pods as detergent and softener, etc. My daughter has also washed huge loads in it when her washer went out. She loved the capacity and how clean they came out. I haven’t had any problems with it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Where have you been???

    Posted
    PorkChopHero
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Ok, I had the last washing machine for about 15 years (and I bought it used) so a comparison wouldn't be too fair here. That being said, however, omg--if this is what clean clothes look like, idk WHAT my old machine has been doing all these years. I waited way too long to replace it, so I'm glad it finally died! Love the cleanness, love that it spins without shaking my entire house, love that it's so quiet that i forget I'm doing laundry. Love love love.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    excellent washer

    Posted
    rio1234
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This washer works really well cleans clothes very well I did not hook up the steam unit so I cannot comment on that.This machine must be calibrated before it's first use. I purchased the 5-year plan on both the washer and dryer but ended up returning them because if they have to come out and service them you have to get them unstacked and have someone stack them back up after service. Other than that it is a good washer

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great washer

    Posted
    harleylove
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We really like this machine, works well!! We absolutely love all the options that come with this washing machine we bought the stand also for this wash machine and love the storage I recommend this machine to anybody thank you Best Buy , We are also looking at buying the dryer that matches this washing machine Samsung makes wonderful stuff we have a TV Samsung we have a range that is Samsung we have a microwave that Samsung

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Samsung doesn’t back their products

    Posted
    Ryan
    • My Best Buy® MemberMember

    I’d give them zero stars if I could. I purchased this and the matching dryer, and now, just 6 months out of warranty, the control board isn’t working causing the washer and dryer to run for hours and leaving the clothes soaked in the washer. You should figure the extended warranty into the cost. I wish I had. Samsung wouldn’t deal with my repairman, so I have to pay for theirs.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      I am here for you, Ryan! You are a valued member of the Samsung family and your experience matters to me! I would like an opportunity to speak with you. Please reach out to me via our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), or our Samsung Community Support: https://bit.ly/2hsVXP2 and reference ticket #1138561750, Thanks! ^Mae Samsung

  • Rating: 4 out of 5 stars

    Samsung Washer has it all

    Posted
    lls88
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This washing machine does it all and works great. We even received a steal of a deal with it being an open box so the price was Way better too. would buy this again. clothes come out cleaner and way quieter than any washer we have had prior. Is starting with a small squeak at the start of the spin cycle so we are glad we got the extended full warranty so we can have someone come take a look at what it might be. but otherwise great deal here!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Clothes are clean

    Posted
    JamesBMc
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Many selections for wash cycles and steam if needed. Washer is heavy, so it does not move when in spin cycle with normal loading. I have see some purposely unbalance the load which would cause problems. I have not had this happen to me or my wife for our washing including the bedspread which is very bulky. The steam cycle is good for washing our pet items and whites. It is recommended to use HE detergent which you can easily find in stores.

    I would recommend this to a friend