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Customer Ratings & Reviews

Samsung - 4.5 Cu. Ft. 14-Cycle Addwash High-Efficiency Front-Loading Washer with Steam - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1248 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 6, showing101-120 of 1,248 Reviews
  • Rating: 1 out of 5 stars

    Samsung doesn’t back their products

    Posted
    Ryan
    • My Best Buy® Member

    I’d give them zero stars if I could. I purchased this and the matching dryer, and now, just 6 months out of warranty, the control board isn’t working causing the washer and dryer to run for hours and leaving the clothes soaked in the washer. You should figure the extended warranty into the cost. I wish I had. Samsung wouldn’t deal with my repairman, so I have to pay for theirs.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      I am here for you, Ryan! You are a valued member of the Samsung family and your experience matters to me! I would like an opportunity to speak with you. Please reach out to me via our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), or our Samsung Community Support: https://bit.ly/2hsVXP2 and reference ticket #1138561750, Thanks! ^Mae Samsung

  • Rating: 4 out of 5 stars

    Samsung Washer has it all

    Posted
    lls88
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This washing machine does it all and works great. We even received a steal of a deal with it being an open box so the price was Way better too. would buy this again. clothes come out cleaner and way quieter than any washer we have had prior. Is starting with a small squeak at the start of the spin cycle so we are glad we got the extended full warranty so we can have someone come take a look at what it might be. but otherwise great deal here!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Convenient washing machine

    Posted
    BusyRetiree
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was drawn to this particular model by the "add a piece" door to add clothes while the cycle was running. I was disappointed that it still requires stopping the machine before opening the little door. But that is minor. It is still a good feature. It has more wash cycles than the older model we had.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Clothes are clean

    Posted
    JamesBMc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Many selections for wash cycles and steam if needed. Washer is heavy, so it does not move when in spin cycle with normal loading. I have see some purposely unbalance the load which would cause problems. I have not had this happen to me or my wife for our washing including the bedspread which is very bulky. The steam cycle is good for washing our pet items and whites. It is recommended to use HE detergent which you can easily find in stores.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quiet, well performing machine.

    Posted
    Slick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So far so good. A little surprised that you are restricted from using certain water temperatures for certain cycles. Took a bit of time and calling to find out why temp. would only toggle between cold and tap cold for bedding. Was told is was to guarantee to protect fabrics. A little unnerving that the decision was made for me. I'll just fool it by using another cycle. Don't believe anyone would ever use 14 cycles.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Machine, WIFI doesn't work

    Posted
    DavidCalifornia26

    Great machine, does whats it's supposed to do but cant get the wifi capabilities to work. Had Geek Squad out when it wasn't draining properly and found a label had been blocking the drain screen... easy to access and clean. If you have a normal looking laundry room, the white will look best.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Clothes smell like rainbows

    Posted
    HAM98
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    That is what my daughter said after our first load. Why did I wait so long for a new washer? I love Samsung products and this was no different. It has lots of great settings, the coolest door feature in case you find one more thing that needs to go in after you start it and I love how it sings to me versus beeping when complete.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome washer

    Posted
    Jay5
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We've had this washer for a few months now and continue to be very happy with it. It is considerably quieter than our previous, roughly seven year old washer and the technology has come a long way. This has a ton of adjustable settings and the "add an item" door has come in handy many times. The set looks very nice and has cranked out very clean laundry with no re-washing of any stained items necessary (so far). Highly recommend

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great quite Washer

    Posted
    JAKLMAMartinez
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We've had this washer for a little over 2 weeks now. It is working great, and it is really quiet. Believe it or not we have used the addwash door several times now, and it has been really handy. It makes it easy to shove forgotten/found items in the wash, without a dripping mess from opening the entire door. Overall I would recommend this washer to anyone looking to upgrade. I will update my review after a few months if anything has changed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very good washer

    Posted
    Razor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is a very good washer overall with one of the largest capacities I've seen outside of a commercial washer. My only knock against it is that if you use pods versus liquid, the pod does not fully dissolve which indicates to me that the water does not cycle through fully in the detergent compartment. Not a huge deal but it creates a bit of a sticky goo that I will need to clear out periodically.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Clean Clothes

    Posted
    Shoppershopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought this model because of the extended feature set - it has delicate, and super delicate (wool) cycles, extra rinse, steam and sanitary cycles, and ample choices to customize cycles. Like every other machine on today's market, this one does not have the option for a warm rinse - a feature I had and used on three previous washers over the past three decades. Alas.... The "add an item" mini-door has come in handy. It is very quiet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Washer

    Posted
    Joseph
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I haven't had any issues so far. It's the first high-efficiency front end loading washer I've purchased so I really don't have a basis for comparison and have only used two of the basic cycles. As a guy I wasn't overly concerned with the fancy cycles and the ones I've used seem to work - no one has complained that my clothes stink so far.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Floods my basement

    Posted
    Jackie

    I have had this washer since September (4months) and it has flooded my basement 3 times!!! I purchased the geek squad 5yr warranty but they wont help me bc its still under samsung warranty. Samsung sends repair man and he did absolutley nothing after the first time it flooded. Now its getting worse and I cant get intouch with anyone. Ive owned many washers and none have ever done this! Not worth the money at all!! Terrible washer

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    1st Samsung washer

    Posted
    Gary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We decided to give these powerhouse washer/dryer pair a run and see how we like them. This is our 1st Samsung brand washer/dryer set. And with so many features, we haven't used them all yet. Has steam, sensor technology. Has almost too many settings. But at the same time easy to use. So, we like them so far. Time will tell how good they really are.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hey, Gary! We appreciate all the great things you highlighted about your new washer and dryer. Not only do we have the best products, but we also have the best customers too! It's a privilege to be a part of your home. ^Shifa Samsung

  • Rating: 5 out of 5 stars

    great washing machine

    Posted
    nitz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    After using an old top loader this washing machine is a real treat. Clothes come out very clean and well spun out so drying time is less. Very little soap is needed. There are many cycle options which I find very handy. My biggest adjustment has been to the longer cycle times of a front loader. The only thing I don't care for is that I can't see the wash through the glass door but that may be due to my dark laundry room.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great!

    Posted
    Briggsy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    After my last front loader, I almost bought a top loading machine this time. But, based on the reviews, I took a chance and am really glad I did. The cleaning ability of this machine is phenomenal. I have no complaints and am glad I bought this machine. My only concern is that I haven't gotten the add-on item door to work. I'm guessing I can only add items during certain cycles, but need to read the manual.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice upgrade

    Posted
    Parrotbay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Overall pretty quiet until spin cycle. Uses very little water. Too many options, I typically wash everything cold and normal. Some cycles (i.e. Towels) runs way too long, so I adjust as needed and use the timed cycle. If you love having the options this is great, but takes a minute to get used to what works for you. Side note: loves of reviews mentioned the annoying music, totally agree, first thing I turned off.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great washer

    Posted
    NityKing
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Excellent washer - got it as a replacement for my recall but had to end up returning it as it vibrates a lot if not placed on ground level (which is a must if you buy any front-loading washer- I did not know about it and BB rep apologized for not asking details on placement during home delivery). BB was nice to replace it again with another top loading washer that was not part of the recall. Excellent service as always

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great washer!

    Posted
    NMofAZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This washer performs well. The sanitize setting gets musty gym clithes and towels very clean and they come out smelling very fresh and clean. The self clean feature works well also. The little door for adding items is very useful. I dry the door and rubber seal with a towel after my last load of laundry and this also helps keep the washer from getting an odor.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The big clean

    Posted
    MaryLou
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I am still getting used to all of the features of this beautiful machine. My last washing machine did not have the bells and whistles this one has. I have used the Addwash door several times and find it to be very handy. I have also used the self-cleaning feature once. This washer still looks and feels brand new after more than 40 washes. It is quiet and efficient. I hope this washer performs this well for a LONG time!

    I would recommend this to a friend