Main Content

Customer Ratings & Reviews

Samsung - 4.5 Cu. Ft. 14-Cycle Addwash High-Efficiency Front-Loading Washer with Steam - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1248 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
child lock
  • Rating: 1 out of 5 stars

    Defective product - door doesn't lock

    Posted
    hopetown
    • My Best Buy® Member

    Super upset got it installed today which was a pain and then the washer door doesn't lock. Spent over an hour with Best Buy on phone to solve it told it would be nearly 2 weeks to get a technician to sort it. Instead now have to take a day off to get them around again to replace it and have to tip installers again real annoyed and a poor product.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Bad Child Proof Door Lock

    Posted
    Rche
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The washing machine arrived with a faulty automatic door lock. Not sure why the machine arrived with this condition? The washer operates fine if we hold the door closed with knee pressure at the start of a cycle. Geek Squad has parts on order and promises it will be repaired or replaced

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    old towels brought to new life

    Posted
    Keith
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    After just 1 wash my old flat towels were like new again. The add wash door is completely useless as it locks and must be stopped to open which completely defeats the purpose of it. The washer runs quietly and does a great job of cleaning.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    I hope it was an anomoly

    Posted
    BK777
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    First off, we love the washer and all it's functions. I would have given this a much better rating EXCEPT, it's only a few weeks old and it cut off during the spin cycle and the main door remained locked. It would come back on but the door wouldn't ever unlock. I spent an hour on Google and then another 40 minutes on the phone with Samsung support before they decided someone needed to come out and look at it. No working washing machine for 4 days. The repair tech called and had me run a cycle and it cut off again during the spin cycle but again wouldn't unlock the door. I could hear a solenoid clicking like it was trying though. When he came out, he found that 2 of the 3 plugs going to the door lock were not connected properly from the factory and both had just vibrated loose. Unfortunately, he told us that he gets a LOT of calls for Samsung machines. Dryers not working after a month, no power after a few weeks of installation, breakdowns just out of warranty. Has me worried. We shall see...

    No, I would not recommend this to a friend