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Customer Ratings & Reviews

Samsung - 4.5 Cu. Ft. 14-Cycle Addwash High-Efficiency Front-Loading Washer with Steam - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1235 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
vibration
  • Rating: 3 out of 5 stars

    Decent washer a bit shaky but easy to use

    Posted
    Manny
    • Verified PurchaserVerified Purchase

    Shakes a lot for being vrt, easy to use but extremely heavy

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Horrible product

    Posted
    Tamara
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    For being a high end Samsung this washing machine is load and shakes horribly

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Better door but Thunderloud shaking machine!!

    Posted
    Breederfly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The machine washes well, and the door design seems better than previous model, meaning it closes and locks ok. Unlike the previous model there is NO light inside the tub, which means feeling around for smaller items. If you run a small load say a pair of coveralls and use high spin. be prepared to have the floors shake and conversation any where near the machine can not happen. I have not used db meter yet but it s insane. Added note, When they delivered the first one it was louder and shaking very badly. I had them replace it withing the first 2 days this is the second try. Also if you run small loads at medium spin, the sound is closer to normal.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok washer

    Posted
    Mater
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The washer is very loud and shakes violently on the spin cycle. It has moved the washer about 6 inches or will bang into the dryer and cause loud shuddering throughout the house

    I would recommend this to a friend

    • Brand response

      Samsung

      Hey Mater, you may want to try leveling the washer to reduce vibration and noise. Follow this link (https://bit.ly/2OSAkCM) for a how-to guide. In addition, this link (https://bit.ly/2Dp0oVY) has a couple other things you can check that could be causing the vibrations you're experiencing. It's an honor to be a part of your home! ^Mae Samsung

  • Rating: 1 out of 5 stars

    Samsung Washer

    Posted
    Kayy
    • My Best Buy® Elite MemberElite Member

    I don't usually write reviews,but don't waste your money. This washer machine not only has a problem with shaking during the spin cycle,but now it began to leak underneath the bottom within one month and a half time. I wish that I would've read the reviews before purchasing this product. Now I have to wait for a repair guy to come to my house and figure out what the problem is with this washer. I'm not happy at all with the quality of this product. Samsung you have to do better. This is ridiculous. A brand new washer with all these problems...

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello, Kayy. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Lo Samsung