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Samsung - 4.5 Cu. Ft. 8-Cycle Front-Loading Washer - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 777 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 777 Reviews
  • Rating: 5 out of 5 stars

    Excellent, Sleek Powerhouse of a Washer!

    Posted
    Heavncentt
    • My Best Buy® Elite Member

    We bought this washer (and the matching dryer) recently to replace a 3-yr old set that never cleaned well and started giving us issues with the locking mechanism. So happy with our purchase! This washer is appealing to the eyes, unlike most other washers on the market. The Black Stainless Steel is awesome looking! Samsung payed attention to all the details and truly made a beautiful looking machine. It just makes me smile when I walk by our laundry room and see the beautiful black stainless and chrome accent doors instead of the usual drab white. The features I love are: the pull-out detergent tray, the front-loading door, the large 4.5 u ft, the flat completely accessible top for folding laundry, the variety of options like temperature and cycles, the self clean feature that uses no chemicals and nothing additional to buy, the complete ease of use...but my #1 loved feature....this washer cleans amazingly well. We have 3 long haired cats, it cleans fur off our dark clothes easily. It leaves our clothes smelling fresh and feeling soft. It also uses very little water to wash resulting in slightly damp clothes to be hung or put into the dryer...resulting in less time until dried clothes can be put away! This is one heavy washer at over 200 lbs! It has VRT Plus technology which keeps it balanced and running smoothly instead of hopping around our laundry room while drying rugs or lots of towels. I love that it can be maintained and cleaned regularly with ease. The detergent drawer can be completely removed and washed, and so can the filter that is in a conveniently placed front door on the bottom of the unit. And then there is always the Self Clean function that cleans the drum for you with no chemicals, keeping the drum and interior smelling fresh and clean. This is an exceptional washer. Samsung really outdid themselves designing this 2018 washer and dryer set.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good, satisfied - not overly impressive

    Posted
    PThoenOnFlag
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    My husband and I purchased a washer dryer combo package about a month and a half ago after we purchased our first home. We wanted to spend a little as possible but we’re not willing to sacrifice our clothing by being cheap, on the other hand we just bought a home. This package was well priced and we got the dryer open box for $350 extra off the listed price (Cosmetic damage on backside of dryer hardly noticeable actually) we’ve always seen the most damage to our clothing occur in the dryer so when talking to the sales rep we focused on that and it’s features. We were just assuming the same level of options were installed on the washer. Come to find out as I throw in my first load of whites, oh so he DRYER has steam and Smart technology and additional cycles and more options than its matching WASHER. Can’t blame anyone but myself. Shoulda read the fine print. But seriously?? I’m incredibly happy with the Dyer. It’s amazing! No complaints. The washer on the other hand 1. Found HE packet residue on interior sides multiple times 2. Clothes come out washed harder than expected. Like the “Smart Sense technology” isn’t very.. wel smart 3. Optional cycles are very limited from normal with extra rinse/spin to perm press or quick wash. Same options as a cheaper washer...4. Steam sanitizer cycle not included nor additional features that he dryer containes... again. Had to say it. Rant over. Buy this washer if your want a pretty slightly updated version of your 2006 washer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked and then it didn't

    Posted
    GatorFan2019
    • My Best Buy® Elite Member

    Purchased in July 2018 and started off great. Two months ago started hearing banging noises and notice flecks of rubber material on my clothes. Turns out the inner gasket was being damaged as machine turned. Replaced entire inner drum of machine and it was fixed and then well it was not. Starting making banging noises and the flecks are back. Now Samsung is accusing me of damaging the machine. Why would I want to damage my washing machine??? Really don't understand the point of me doing that. I want clean clothes that don't have rubber flecks in them and it would be nice if the machine was quiet too. I thought I upgraded from a Kennmore, I think I was wrong. Would be nice if Samsung would replace the machine or refund me. Now I have to waste another day for the technician (third party) to come back again so he can be on the phone with another samsung call center to do some "tests". I have wasted over 7 days of being at home to deal with this issue.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for your feedback, GatorFan2019. ^Lo Samsung

  • Rating: 3 out of 5 stars

    Prefer my old GE

    Posted
    Antonio
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I got this to replace my old GE one, which was not completing cycles anymore. I did not find this Samsung to have a lot more features than my old one. At least not enough m to impress me. On the contrary, a lot of small things annoyed me so much that decided to return it. I will try to have my old GE fixed instead. Things that annoyed me: -the sound to indicate completion of cycle was an annoying song. Not a beep. Not an alarm. An actual single-toned song that seemed to go on for 30 seconds (probably 10, but it sure seemed longer than that). -the door would lock if you didn’t remove the clothes as soon as the cycle ended. One would have to turn the machine on to unlock the door and remove the clothes. I mean, why lock it, if the cycle is complete and machine is off? -the machine scratched if you just looked at it wrong. I thought the color would be a good change, since my old one was white. But leaving the soap and softener on top of it, as I used to do with my old one, was enough to scratch it. It’s as if there is a film around it, and not hard-paint. On the positive side, BestBuy was great to deal with. I had no problem returning it. I also own a Samsung fridge and TV, and have not problems with neither.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      I would like to thank you for providing this detailed feedback, Antonio. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Lo Samsung

  • Rating: 1 out of 5 stars

    Samsung Has Worst Customer Service Ever

    Posted
    kevin
    • My Best Buy® Elite Plus Member

    I wish I could give them a -5 star, I bought all my appliances from Samsung less than a year ago. It was a big mistake. The dryer delivered with damage, the washer stop working after 10 month and although it still had a free labor and material the Samsung costumer support was like a Messenger ONLY. they have to go through a third party that those will schedule you when ever they want and charge you what ever they want SAMSUNG has no control on them. I wish I could give them a -5 star, I bought all my appliances from Samsung less than a year ago. It was a big mistake. The dryer delivered with damage, the washer stop working after 10 month and although it still had a free labor and material the Samsung costumer support was like a Messenger ONLY. they have to go through a third party that those will schedule you when ever they want and charge you what ever they want SAMSUNG has no control on them. I think they are worst brand ever.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello, Kevin. I understand that this has been a less than ideal experience for you and I would love to discuss this further. Please reach out to me via any of the following outlets and refer to ticket number 1139090147-
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
      Thank you for being a Samsung customer. ^Lo Samsung

  • Rating: 5 out of 5 stars

    Works Perfectly

    Posted
    SlGuy
    • My Best Buy® Member

    After a horrible experience with Lowe’s (do not ever order appliances there) we ordered this from Best Buy. Totally no hassle experience. This does exactly what it should. It looks nice and is easy to use. Yes, there are other fancier higher tech models, but if you are replacing a simple white box this is still a big step up. It has some tech to it, but who needs that? Having a dial to select normal, delicate, etc. is all most people need. It’s pretty quiet and way more efficient then the old machines. The only con is it’s a little low and the pedestals are waaaaay too expensive. But it does what it’s supposed to without any problems.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Best Buy does not verify open box purchases work

    Posted
    CBC75
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this washed thinking I was getting a bargain as an open box item, but I was definitely wrong. I was a little suspicious of the price of the open box item on the store floor, and expressed my concern to the sales associate. She insisted that the open box items were indeed checked out by technicians in the store to ensure they worked. I believed here and proceeded to buy the washer. The delivery schedule was very fast and convenient, and it was installed in my home about 3 days after purchase. The technicians installed it, and turned it on, and since it did power up, they had me sign the delivery paperwork, and left soon after. Unfortunately the tumbler in the washer never activates. After multiple attempts, I called the store to have someone come and look at it. This took over a week to have a tech come out, and of course in the meantime, I had no working washer. Once the tech arrived and looked at the unit, he advised me of the multitude of problems with the unit and that "there was no way this thing was working" and that he wouldn't even bother to have it fixed. As such, I returned the unit, got my money back, and purchased brand new elsewhere.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Works Well - Pretty Design (Dark Gray)

    Posted
    andreafromtexas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It's a nice and modern washer system. I've never had a washer / dryer set made after 1985, so I have quite low standards. It works very well. I like the frontload - my fiancé is going to build me a platform so that I'm not bending over every time to load and unload. I wish I had done a topload because some of them have little wash basins at the top now so that you can do a handwash before starting the load. I am still happy with my selection. The set looks good in my laundry room. I did the dark gray set. I was between this and the LG set, but I went with Samsung explicitly because of a promo Best Buy was running at the time. With all of the perks thrown in, it was TOTALLY worth it. Note: The washer is eligible for an energy rebate because it is energy star certified. The dryer of the same set is NOT.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Replacement washer

    Posted
    Kiaranerys
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought this washer along with the dryer as a matching set recently and I have also reviewed the dryer as well. This is truly an upgrade from what I previously owned a washer that was almost 12 years and needed to be replaced. It is a heavy duty washing machine as well as the dryer it is a lot more quiet. And has great features. I do not regret my purchase and so far I have had no issues with it. I had it delivered and installed by Best Buy even though I was not home at the time I was truly happy to see everything place neatly. I definitely recommend this products it is a great change from what I previously had and my kids love the fact that they can actually put more clothes into this machine it's for like a heavy duty machine that they use at the laundromats. And I got it at a great sale price online.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this washing machine

    Posted
    DeAnn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    How you want to wash your clothes is easy with this machine-water temperature, spin speed, how long to wash them- all your choice after choosing the cycle. When reading other reviews before buying, I was a little nervous about the vibration when spinning. But I am impressed with the VRT technology. I did buy the pedestal so it couldn’t walk if it wanted to, but it wouldn’t and the only vibration is as expected. Geek squad installed this new machine and took out the old one in record time. They tested for leaks and made sure it ran properly. They were informative about features and were able to answer any question. When they left I was ready to start washing clothes. I have had this machine for almost a month and I would definitely buy it again

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great washer for the money

    Posted
    EnergyGuy
    • My Best Buy® Member

    I purchased this about 4 months ago, and so far so good, it has tons of features all digital, washes clothes very well, quite, efficient, with large capacity, also has a self clean feature that is very nice, I did give this 5 stars, however one thing about the wash cycles except for quick wash is they take a full hour to complete the wash, also the self clean is about 3 hours both seems it little much. Delivery was flawless, removed my old machine and setup the new, tested it, explained how it worked and were very knowledgeable. One other thing because this washer is energy efficient I received an additional $75.00 rebate, sweet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful laundry pair

    Posted
    Lavandera
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We had been so unhappy with the last several washer and dryer sets we had, our expectations were low. The last washer would walk all over the room when unbalanced (almost every load), and our towels would frequently get that sour smell if we did not use extra long wash and super hot water, and the dryer took all day to get to merely damp clothing. But this new Samsung set - Wow!! Great wash on just the normal setting, warnings if too much soap or unbalancing, great spin almost dries the clothes by getting out so much water. And the dryer gets a load fully dry so fast. We are kicking ourselves for not replacing earlier!! Love this set!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    always wanted a front loader

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    the reason we ended up buying a washer was due to the fact that my son broke my top loader which was also a Samsung, however the glass ended up all over the canister so it was unsalvagable. we fell in love with this new washer and it was a plus that I always wanted to get a front loader just because they definitely wash clothes a lot better and leave them cleaner. fell in love with the different cycles this machine has and it is really easy to function but I do give a piece of advise and that is to leave the door open after each wash due to the rubber inside can make after time the washing machine smell real bad.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hey Chris! It's wonderful to hear that this front load washer has been a great upgrade for your family. Thank you for being a loyal Samsung customer. ^Lo Samsung

  • Rating: 3 out of 5 stars

    It’s ok

    Posted
    Jar0Jam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I’ve used the Delay End feature only twice, months apart, and after both times I’ve had water / suds leak from what seems to be from underneath but I’m not sure. It didn’t leak from the front door. It has never leaked otherwise, only with that feature. The first time I called and was told to recalibrate the drum and it didn’t leak after that (until I used Delay End again). I recalibrated again but decided not to use the Delay feature again. Also it doesn’t seem to use enough water for large loads. I expected better from Samsung.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Pay the $20 install

    Posted
    BillC
    • My Best Buy® Member

    So far the is a good washer. I was up-grading from a top load washer. The noise issue: This makes more noise than a top load because it 'tosses' clothes - better cleaning than a quiet top load? The biggest difference between a top and front load is the weight. The top load we had was about 60#, this is about 200#. I didn't pay the $20 install because I thought it's not that hard to hook up 2 water lines and a drain! Wrong. Getting this 200# machine in the house and getting the level right took 1 and 1/2 hours and sore back. Pay the $20, I wish I had.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hello, BillC. It's wonderful to hear that this washer has been great for your household. Thanks for the 5 Stars and helpful installation tip! ^Lo Samsung

  • Rating: 2 out of 5 stars

    WOULD NOT RECOMMEND!

    Posted
    Bruce
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Well it's been 10 months since I purchased this washer. It looks awesome and it's fairly quiet. My problem is the lack of water. I can put 3 bath towels in the machine and run them on normal cycle WITH THE EXTRA RINSE 2 TIMES and still not get all the detergent out. The second cycle I do not put detergent in. Have adjusted detergent amounts and types of detergent. Not happy. I can't wait for the thing to die so I can get a different machine. I would think twice before buying.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good washer

    Posted
    Gimmlee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We needed to replace our broken washer. Found this marked down in the "open box" section was only $55 more than the cheapest machine available. Then we got an additional $50 off for picking it up ourselves. Fantastic deal. That being said I'm slightly concerned about things I'm hearing about Samsung not standing behind their products or waiting months for repair parts. I hope this isn't an issue. So far great washer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Beautiful, but a little noisy

    Posted
    JuliJewelss
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this beautiful machine when my LG decided to die on a heavy laundry day. Yes it was my fault for putting a rug in an 8 year old washer, I guess old faithful decided that was the last straw with me. Anyway, bought this one on a hurry as the deals were hot and product was running low. It arrived on schedule and the guys were kind enough to set it up and turned it on. The machine sings a beautiful short melody on and a long one once wash is complete. However, during the cycle it does make a regular washer machine noise like a jet.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Buy

    Posted
    Britt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We bought our first home and this was our first big purchase for it! Coming from an apartment with a dinky washer/dryer combo, anything would have been better but this was a great buy, fits perfectly stacked in our space, has several settings, is quiet, and washes well. The only downside is that water gets built up in between the door and seem area so you have to make sure to dry it after each wash and leave the door ajar overnight to air out as I imagine (and the guy who set it up confirmed) that mold can grow if it's not tended to.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hi, Britt. We are always happy to help. To further support your concerns I'm including the link to the troubleshooting guide https://bit.ly/2zMEqHd to assist with the issue. Thank you for choosing Samsung. ^Shifa Samsung

  • Rating: 4 out of 5 stars

    Solid performance for a good price

    Posted
    RDCinIowa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This replaces a ten year old Samsung front load machine that died with a bang and a cloud of smoke. So why did I buy another Samsung? Because the old one was a hard worker and washed clothes almost every day. Controls are intuitive and with a little ingenuity you can get the exact settings you want despite the limited number of preprogrammed cycles. Vibration control is good so don't freak out if loads are not balanced instantly. Only four stars because I am used to a bit more fully featured Samsung, but no regrets on this one. (Also, it cleans clothes).

    I would recommend this to a friend