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Customer Ratings & Reviews

Your price for this item is $649.99
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The comparable value price is $989.99

Customer reviews

Rating 4.5 out of 5 stars with 2767 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Self Clean+ for its excellent cleaning performance, quiet operation, and ease of use. Many appreciate the attractive color options and the machine's capacity. However, some users reported issues with the spin cycle's noise and the washer door's durability. A few also mentioned challenges with installation and the unit's height.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 2,767 reviews
  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    Broken when it was delivered

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door was broken when it was delivered. I never got to use it. It wasn't the delivery guys fault. Then it was going to take 2 months to get a new one. I decided to buy another name brand instead.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If only you can change settings on all the different wash cycles

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is proud to have you as a member of our family, Tool. ^Lo Samsung

  • Rated 5 out of 5 stars

    washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first "nicer" washer and dryer purchase. Both are nice with lots of bells and whistles. The only issue I had was the washer was damaged during delivery, but Best Buy took care of that for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price and service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery staff. Very polite, clean. And efficient. Went over operation of unit until I was comfortable using it. Decent price. Comparative to other retailers. Their delivery and installation far less than Home Depot

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    easy use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to use but, the look of the machine is cheap.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer and dryer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love my new washer and dryer been dreaming about getting this one as me and my wife are expecting a little one so decided to get a new washer and dryer also for the sanitizer option

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer and dryer set , super happy. Makes doing laundry fun! ( It sings to you at the end of each cycle )! The quick feature is awesome too, cleans and dries everything super well and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven't been able to use all the settings yet but we love this set. Took my husband a minute to convince him on the color but it's even better in person. Very happy with this purchase

    I would recommend this to a friend
  • Cons mentioned:
    Smell

    Rated 2 out of 5 stars

    Not matching to dryer/ musty smell brand new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and matching dryer did not match. The washer is an off white/cream color compared to the dryer which is bright white. The inside of the washer was musty smelling even before a load was run. I needed to run the sanitize and self clean modes before I got most of the smell to go away. Contacted Samsung and since I got the units from Best Buy they did not want to hear anything about the units. Best Buy would replace but didn't know if same thing would happen. Washer was made in Vietnam, dryer in mexico

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer and service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the Samsung Washer. Has enough settings but not too many. Had a representative come out this week to balance it .. He was very personable great at his job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far it's a washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 20 year old Whirlpool front loader that danced and leaked from the detergent drawer. This one is quieter. The is so little vibration I left the detergent dispenser on top of the machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Front Load Washer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added this for the kids to have their own laundry room. Saying this to show how easy it is for kids to use and saves our backs from carrying clothes up and down the stairs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fresh.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my baby! cleans fantastic! with multiple settings that are easy to understand and a very basic layout of where detergents should go! The color is beautiful and glistens!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam was very professional and very kind to us. He was thorough in explaining how to use the washer. I appreciated his smiles during the delivery. I give him a 10/10. Thanks Adam!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laundry day breeze

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice doing laundry. I just pop it in, set it and forget it. Quiet until it plays that tune at the end. Recommend these to anyone in the market to replace.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It shakes, doesn't matter what we do.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We level this machine about 12 times in the 3 months we had it. We wish we never got it. It is impossible. We took the shipping bolts Out, put the covers. We lever the legs and tight them as it says. It looks OK the first wash, and after that, this happens. It is violent. It's noisy, its terrible!. We wish we returned it before the pandemic. I HATE to wash clothes now, when getting a new machine should be to make the life easier.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello! Here is a link that will help with your Samsung washer https://bit.ly/2IBVpnB ^Ty Samsung

  • Rated 1 out of 5 stars

    Got rid of the machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's no water, conserving water, in this machine. How, oh how, are clothes supposed to get clean if the clothing is not circulating in water? Question of the year. How Samsung continues to sell this monstrosity is a puzzle to me. Save your money and buy a good top loader with enough water to clean the clothing? Sorry, a waste of money, that I ever bought it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback, janice7injersey. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Samsung Washer Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, it washes and my clothes (and steams them???) very quickly and efficiently. What more could I ask for? And the price??? Even better. Love them! 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased Open Box combo set a month ago,and other than a few scratches, we absolutely love this product. And saving $1000 dollars didnt hurt either!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only product of my order that actually function as it should! And I am highly pleased with it. Now if only my dryer that I bought with it would do the same.

    I would recommend this to a friend