Customer Ratings & Reviews
- Model:
- WF45R6100AC/US
- SKU:
- 6323149
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Self Clean+ for its excellent cleaning performance, quiet operation, and ease of use. Many appreciate the attractive color options and the machine's capacity. However, some users reported issues with the spin cycle's noise and the washer door's durability. A few also mentioned challenges with installation and the unit's height.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased both the washer and dryer with stacking kit in July 2021. Best Buy delivered them and installed them and everything was great...until I did my first load of laundry and water started leaking from underneath. I thought something was just loose. It leaked every time I washed clothes until right before Christmas when it started making this horrible screaching/grinding sound during the spin cycle. I rushed to turn it off and water started gushing out of the bottom. I was still under the one year warranty so I made an appt with Samsung for the following week. They called me and rescheduled twice. They finally came out a month later to service it and couldn't help me because the unit was stacked! Nobody informed me that they could not be stacked. So I had to call and make another appt. Samsung assured me they would come out and fix it the following week. I got a call from the repair company informing me that they had to reschedule again! So now I haven't had a washer for 6 weeks! Do not purchase a Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we certainly understand how frustrating this experience has been. This is not the experience we want for our customers and would like to see what we could do to get this resolved. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144117854) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Bad dyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dyer takes forever to dry .. The sensors don’t work well . The dyer stops when clothes are still wet.. Awful purchase Don’t buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues getting the best performance from your machine. I would like to help and provide you with our best practices providing you with the ideal results. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Thank you for choosing Samsung. ^Brad
Second one works I guess
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the first one due to bad rocking, second one showed up with a loose screw in the back I had to tighten.
No, I would not recommend this to a friendNaw G
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This B ripped my underwear in half shoot B I had those for 6 years and ain’t neva nuthin happen like that...was poppin pimpin
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. We are sure that you are going to enjoy this machine. We welcome you to the family and thank you for choosing Samsung. ^Brad
4C Error Message -
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer only works on Normal Cycle. If I choose anything special (i.e. whites, beddings, pre-soak, etc.), washer will stop working with a 4C code. Then you have to turn it off and back on to use the normal cycle. I've had it for 6 months and have never been able to choose optional settings without receiving this code.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Demi.
Thank you for reaching out regarding your Samsung - 4.5 cu. ft. High-Efficiency Stackable Front Load Washer with Steam error code 4C. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing this link to guide you on the issue.
Samsung washing machine information and error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
In case of repairs are needed, please take note of your warranty coverage for the washing machine.
https://www.samsung.com/us/support/service/warranty/WF45R6100AC/US
One (1) year parts and labor,
Three (3) years stainless tub part (Part Only),
Ten (10) years washing DD motor part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144722252
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
too loud
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so loud it's ridiculous. It would wake up the neighbors if we had any.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ckbgsb, I hear that you are experiencing some noise form your new Samsung Washer. I understand the irritation and know that our machines are typically very quiet. I would like to offer some helpful information to ensure you are only receiving the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
if you need more assistance, please do not hesitate to reach out via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394374. We thank you for being a part of our Samsung family. ^Brad
Scratch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you need your appliances to come delivered to your home scratch then look no further you come to the right place.
No, I would not recommend this to a friendAlright.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both the washer and the dryer are only alright. They do the job that about it. Wobbly and loud.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Bennyshads, We appreciate you sharing a review on your Samsung Washer. I understand you have some concerns with your machine shaking and I would like to offer some valuable information to ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
We are here if you need any additional assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number
1143908537. Thank you for choosing Samsung and welcome to our family. ^Brad
- Cons mentioned:Spin cycle
Unhappy buyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is beautiful but the spin cycle is very loud.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely understand hos frustrating that can be. Let us see what we can do to fix this dilemma. I have attached a link to a troubleshooting guide that may help with your concern on your washing machine (https://bit.ly/3ndMFWm). If the problem continues or you have any additional concerns, please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144061766) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
The worst washer we have ever owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is terrible. We bought the matching pedestal, dryer, and installation too. From day one, it shakes violently and walks on its own when in use. Finally, Samsung send out a technician, saying the washer should not be used with the pedestal. (Wow, then why selling the pedestals??) The technician sticked a patch of black tarp look-alike thingy on both side of the washer. And that was all Samsung did. We tried many different ways to reduce the shake, and finally settled on a set of rubber pads. The shakes are not as violent. One a couple of weeks, it takes two adults, to readjust the super heavy (200+lbs) washer. What a monumental pain. This machine takes all the joy out of doing laundry. Then, yesterday, SMOKE came out of the matching dryer (model DVE45R6100W/A3, next to the washer), at the start of the dry cycle! See my review on the dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Bobby, I see you are having issues with your newly installed Samsung Washer. There are several important things that we would like to check to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144031251. We welcome you to our family and thank you for choosing Samsung. ^Brad
Ok washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like it as of now but it is pretty new and I’m not use to it. Might get better after I’ve used it a while.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that sometimes it takes a while to get used to new appliances. Here is a link to the user manual in hopes that it will be helpful in learning all about this unit (http://bit.ly/2tNidtq). ^Lo
F
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got my stuff . They charged me for it . Still trying to get my money back.
No, I would not recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine won't work as when is in rinse and spin the whole machine shakes too much
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having issues with your Samsung Washer not spinning correctly and I would like to offer some help to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143130600. We welcome you to our family and thank you for choosing Samsung. ^Brad
Not clean
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not impressed at all with this washer. I don't feel like my clothes are getting cleaned just swished around in some soapy water for 45 minutes. Only reason it got the 2nd star was because it looks nice. I wish I bought a top load. Too late to return unfortunately.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mejohn9133,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with your washing machine not being able to clean clothes. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01108627/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your Samsung washing machine.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144292209.
-Noraina
Washes laundry good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious, and washes clothes very well. Very loud and noisy when rinsing.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Cici, I would like to congratulate you on your new Samsung Washer and thank you for taking the time to post your review on your machine.I hear you have some concerns with your washer making noise and completely understand how flustering this can be. I would like to offer some assistance to ensure you are getting the best performance. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01001983/ If you continue to have issues, let us find you a resolution by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1143329890. We thank you for being a part of our family and thank you for choosing Samsung for your laundry needs. ^Brad
Do not buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water leakage issue.. damaged our brand new house! Would not recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there shahgauravk, I see you are experiencing issues with your Samsung Washer and know that is not ideal. We would like to offer our assistance in getting this resolved and apologize for any inconvenience. Please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143447982. We thank you for being a part of our Samsung family. ^Brad
dryer not hook up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dryer was deliver by not hook up and no one call to confirm.
No, I would not recommend this to a friendcould be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.causes lot of vibration towards the end of wash cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely see how this has been difficult. I'm here to help. I have attached a link to a troubleshooting guide that may help with your concern on your washing machine vibrating (https://bit.ly/31vRHpC). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144044274) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Cons mentioned:Installation
Unfortunate circumstances.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work on installation, after the many different troubleshooting steps. Had appointment set up to diagnose, nobody ever showed up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi sanmar09,
We appreciate you giving us a review about the Samsung washer. I'm sorry to hear that the installation didn't work and about what happened during the appointment setup.
To help you with this, I will provide a link that indicates the available repair services.
Here's a link: https://www.samsung.com/us/support/service/.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144638741
^Rainly
Samsung 4.5cu washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little Loud, easy to brush against the panel and reset the operation
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your Samsung Washer making noise. I would like to make sure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Thank you for choosing Samsung. ^Brad