Customer Ratings & Reviews
- Model:
- WF45R6100AC/US
- SKU:
- 6323149
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Self Clean+ for its excellent cleaning performance, quiet operation, and ease of use. Many appreciate the attractive color options and the machine's capacity. However, some users reported issues with the spin cycle's noise and the washer door's durability. A few also mentioned challenges with installation and the unit's height.
This summary was generated by AI based on customer reviews.
Defective Product and Poor Geek Squad Service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started making extremely loud sound during spin cycle one month after factory warranty expired. Both Geek Squad and Samsung have looked at it and say bearings went out and cannot find parts to fix it. This was after very light usage. I am a Total Tech member but have received very poor service. Took 10 days to even get a repair appointment, then was told couldn't find parts. Best Buy won't replace product even with extended warranty. I guess they expect you to wait for weeks while they look for parts, if they ever find them. Poor follow-up. They don't call you when they say they will.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're glad that you brought this up, LauraA.
Here is a link to "Samsung washing machine is noisy": https://www.samsung.com/us/support/troubleshooting/TSG01001985/
I also shared this link about "Understanding noises and error codes on your Samsung washer": https://www.youtube.com/watch?v=SknGZKLd9AY
You may also refer to this link about "The best laundry load size for your Samsung washing machine and dryer": https://www.samsung.com/us/support/answer/ANS00080262/
The below link is the user manual for your model. Turn page 8 (Installation cautions - bullet #2 and Critical usage warnings - bullet#3) and page 50 (Troubleshooting - Excessive vibrations or makes noise) for reference: https://downloadcenter.samsung.com/content/UM/202209/20220908101943439/WF6100R_UM_DC68-04006K-01_EN.pdf
To better assist you in checking for the parts needed, you may refer to our Samsung Parts Team or the Samsung Parts Website:
- (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST
- https://www.samsungparts.com/Default.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145206910), which will help our team pull up your information.
Have a great day.
Melardo
Loud banging noise moves the whole washer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since day one it has had a loud banging noise. Called best buy customer seevice they had a technician come out and said its normal and may just be amount of the load we’re putting in. We let it ne and tried every possible thing the only thing that helped was to put it on delicates. So every other feature we couldn’t even use!!! I had enough of it and 4 months later tried to use another feature and it started banging again and moving the whole washer!!! After having a technician come out 3 times and talking to the manufacture and best buy back and forth for a whole 2 days we finally got a solution to have them replaced. Hopefully we dont run into this issue again and it may have just been a bad batch!
No, I would not recommend this to a friendSucks, tiny and only.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So small. We are a family of 6 and can barely fit anything in this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Aaron,
Thank you for your review. We apologize that your experience with the washing machine was less than ideal. We appreciate all concerns that help us understand how to improve our products and services.
To help you with this, I am providing this link below to guide you on the concern you're having.
The best laundry load size for your washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
When you message us, give them this ticket number 1144840251, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Bad products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three dryers still not working omg sad sad sad sad
No, I would not recommend this to a friendLeaky Door
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer was great in the beginning, absolutely didn’t expect the door to have water retention issues with only a year and a half use under its belt. Yeah the door leaks from time to time but other than that it works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VAEXPAT,
Thank you for sharing your experience with our washer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if the door leaks from time to time. Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied.
This guide will explain everything you need to figure out what is causing the leakage.
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144317673
^Mila
No fix
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this washer 2 years. The pump went out. I have the protection plan . I called geek sqaud and they subbed it out to a third party.its been a month and no fix. I would never recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
Your Reference Ticket Number: 1144594408
-Angelica
Bad quality it seems
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ours just stopped working after 6 months for no apparent reason --have had many washers over the years and never had this happen before. Very disappointed. It will turn on but won't spin or anything else. We didn't do anything unusual with it -- just washing medium sized clothing loads for two people.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Diane, I hear that you are experiencing issues with your Samsung Washer not spinning your clothes and know that can be agitating. I want to provide you with some helpful information that can resolve this problem. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01000997/
If you are still experiencing issues, please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143594569. We thank you for choosing to be a part of our Samsung family. ^Brad
Samsung Bracket cost extra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not pleased that that they need mounting brackets for samsung, and it cost me extra $30 and had the best buy told me about this. it's expensive for a piece of metter.
No, I would not recommend this to a friendBad Experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weight block broke within the first 3 uses. Loud knocking noise on Spin cycle. Still in contact now with the manufacturer to fix. Spent a lot of money to have such a horrible experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, Mitch! We're sorry to hear about your less than ideal experience so far; but we're glad to know you're on the right track to getting this resolved. If you still need assistance, or would like an update on your case, you can reference ticket number 1143707720, and reach out to us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Delivery of merchandise.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was promised delivery on a Monday, delivery company said they had a breakdown. No big deal, things happen. Was promised a delivery for the next Wednesday. The delivery dispatch called and said they couldn't find the place becait was a bad address, no the delivery driver lied about the address and then he said he tried to call me and couldn't reach me which was another lie. I ended up going to Home Depot for my purchase. I will probably never use these guys again.
No, I would not recommend this to a friendResearch before buying
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer has issues with the bolts that hold the bearings in place and break easily deeming the machine unrepairable. only had the machine for 4 months.
No, I would not recommend this to a friendNot reliable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine died after less than 3 months. I was really excited because I have great experience with Samsung products. It's sister dryer however works very well and would recommend it. I am very pleased with BestBuy's exchange policy. They provided us a with a new, different, washer right away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I would feel the same in your position. We pride ourselves on our products and the high quality standards we maintain. It is only through feedback from customers like yourself that we are able to make our products better. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144009989) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Don't buy...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be aware! It broke after 1 year and 2 months! Just after the warranty ended.... My washer is super noisy and there is an issue with the weight balancer. Don't waste you time and money for it! I like the washer and how it worked but come on after 1 year something like that?? NO NO NO!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can see how hard you have tried to get this resolved and I am here to help. Here is a troubleshooting link for your concern on your washing machine and the noises it is making (https://bit.ly/33NjX7L). If the issues continue or you have any additional concerns reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144009911) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Don't Buy This Washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this washer in August 2021, and it stopped working last week. Two months after the warranty expires. The washer is powered on, but it won't start. The door is locked, and I can't get the cloth out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DavidT,
We wish to help with your experience with this Samsung washing machine model.
I have shared a Samsung link below that can help when a washing machine door stays locked after a cycle.
Samsung washer door is locked:
https://www.samsung.com/us/support/troubleshooting/TSG01001983/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145306194 to help our team pull up your information.
Leo
Bad washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have one year with mu wsher an now disnt work i jad other for 5 years an was very good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Karla, I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. We are here to help you get the best performance out of your washing machine. We would like to inquire further with you about your review. Please reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143787356) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this however it is quite loud. Surprisingly as I had read how quiet it was suppose to be
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Harley,
I see that you are having some concerns with your Samsung Washer making a lot of noise and I would like to off some assistance to ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143230166. We thank you for being a part of our Samsung family. ^Brad
loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine is very loud when it spin at high speed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Thieng,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung washer is very loud when spins at high speed. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung washer is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
https://www.youtube.com/watch?v=SknGZKLd9AY
The link below is a guide to learning the best laundry load size for your Samsung washer for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144752388
Thank you, and stay safe!
-Angelica
Expensive pump failed in just 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this washer in July 2020. Pump failed in August 2021. The washer cost $700 and the pump costs $300. Ridiculously expensive pump given that it will probably only last a year like the OEM pump did. This wahser is a very poor investment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there vancy, I see that you are experiencing some problems with your Samsung Washer pump and know this is not ideal timing. I would love for you to reach out to us at your earliest convenience to see how we can assist. You are able to reach us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143675916. We thank you for being a part of our Samsung family. ^Brad
Not Good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not too good, not the best of it class. I will not buy it again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Maxxkoko, we understand your frustrations on your washing machine and we are here to help. We would like to have the opportunity to speak with you regarding this matter. For further assistance, please feel free to reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143787491) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
I regret buying this
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly has problems gives error of SE or 5E, we have to manually drain it, then a few washes later it has the same issue again. Currently on hold with Geek Squad trying to contact them for scheduling a repair.
No, I would not recommend this to a friend