Customer Ratings & Reviews
- Model:
- WF45R6100AC/US
- SKU:
- 6323149
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Self Clean+ for its excellent cleaning performance, quiet operation, and ease of use. Many appreciate the attractive color options and the machine's capacity. However, some users reported issues with the spin cycle's noise and the washer door's durability. A few also mentioned challenges with installation and the unit's height.
This summary was generated by AI based on customer reviews.
Poor equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On the sixth month, I returned this equipment because I had problems with the drum that started to bang on the door. For me, the quality of the equipment is not good. I changed the washer for a LG. The difference is from sky to earth and the price is more or less the same.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144648618.
-Noraina
Not happy :(
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine is about a year old and it's already staining my clothes with some type of oil, not sure what's up but it has ruined so much clothes. Do not recommend!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Susi,
We are glad to hear that you are using Samsung products. We are here to help you out with your washer issue, to address this concern let me share a troubleshooting link.
Laundry is stained or damaged after using the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144960829) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Buyer Be Warned!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this on April 2nd. By April 18th it was leaking water from the door. I was going to return it but there is a 15 day window so I am stuck with a faulty washer. Buyer Be Warned!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Caddie63,
I see you are needing assistance with your Samsung Washer leaking and realize your experience has been less than ideal. I would love the opportunity to change that. I have some helpful information that will be sure to give you the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
If you need additional services, please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143220454. We thank you for being a part of the Samsung family. ^Brad
Sleek design poor reliability
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah the design looks good sure but reliability is poor. This is my 2nd samsung washer that broke down in less than 2 yrs. do yourself a favor look for another brand or at least get a geek squad protection plan. Trust me you’ll need it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Washer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142980873. We thank you for being a part of the Samsung family. ^Brad
Clearance item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Code 4c after the fourth wash Making weird sound when spinning. Not exactly what I expected for a brand new appliance
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lizzie,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung washer displayed a 4C error code after the fourth wash and is making a weird sound when spinning. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung washer displays a 4C error code.
https://www.samsung.com/us/support/answer/ANS00087663/
https://www.youtube.com/watch?v=VqeR264Z4Mc
The links below contain information on what to do when your Samsung washer makes unusual sounds.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
https://www.youtube.com/watch?v=SknGZKLd9AY
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/WF45R6100AC/US
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144752291
Thank you, and stay safe!
-Angelica
- Pros mentioned:Color, Ease of use
Beautiful and useful washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been 4 years since purchased. All good so far. Beautiful color and easy to use and maintenance. It also has several modes to choose from for different load types and amounts.
I would recommend this to a friend Terrible product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both the washer and dryer failed after a couple weeks of use. First the dryer wasn’t drying completely and had it replaced. Three days after the dryer was replaced, the washer failed. Returned both to Best Buy.
No, I would not recommend this to a friendMaking huge noise after 1 year use.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very very poor performance, making huge noise when using it. Technician gave $600 fixing fee, a price buying another machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Badshipping,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that your washer isn't up to your standards as it is making unnecessary noises. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
Please click on the link below to resolve any concerns with your washer.
https://www.youtube.com/watch?v=ywOrH59K9Rw
Your washer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Three (3) years stainless tub part (Part Only).
Ten (10) years washing DD motor part (Part Only)
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/WF45R6100AC/US
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144238654
Leo
Washer damaged and all parts detached after rinse
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine damaged with in 4 months and not usable. All the parts of the washer got detached before completing the cycle by making a big sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We apologize that your experience with the washer was less than ideal. We appreciate all observation that helps us understand how to improve our products and services—having parts of the washer detaching after a cycle is not ideal. Please refer to the unit's warranty coverage for more details.
https://www.samsung.com/us/support/service/warranty/WF45R6100AC/US
One (1) year parts and labor,
Three (3) years stainless tub part (Part Only),
Ten (10) years washing DD motor part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144880838) when you message us to help our team pull up your information.
Have a great day.
^Charles
Terrible. Dont buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! We only have this machine 4months now and it always giving us a problem. Its frustrating im already tored of it. And i wish to return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Terr,
We appreciate you taking the time to share your experience regarding our Samsung washer and we are sorry to hear you are having problems with our product.
Please know that this is not the experience we want you to have.
To help you with this, I am providing these links that might help you with your concern.
How to reset your washing machine: https://www.samsung.com/us/support/answer/ANS00087882/
Samsung washing machine error codes: https://www.samsung.com/us/support/troubleshooting/TSG01002001/
You may also check your product manual in case you missed some settings on your washer.
https://downloadcenter.samsung.com/content/UM/202004/20200406153846562/WF6100R_DC68-04006A-06_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
4.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number: 1144142317
Thank you for choosing Samsung.
^Ross
Doesn’t work and I wash small loads
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away, it’s been two years and it failed, we wash small loads and now it makes a noise like turbulence while the spin cycle goes on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Cris,
Thank you for reaching out and sharing your feedback about your washer. I understand you're having an issue with your washer being noisy while the spin cycle goes on and failed after two years of use. I do apologize for the inconvenience this has caused you. We would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001985/ to guide you on the issue.
I also recommend you check on this link https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, references, and videos that might help you with your washer.
Another link that you can check is this one https://www.samsung.com/us/support/service/warranty/WF45R6100AC/US for the warranty information of your washer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144207799.
-Noraina
Do not buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer broke down within 3 months. Samsung offered a refund and I have now been after them for over 3 months trying to get my money back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kari, I see you are needing assistance with your Samsung Washer and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144031047. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Cleaning performance, Color
Best washer / dryer set ive owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the package of this washer and dryer, and I love them. They work extremely well, I haven't had a single issue with them and my clothes always come out amazing. They also look amazing in the champagne color, it has got a little more shine to it than the picture and it looks wonderful.
I would recommend this to a friend Sad
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weights broke after two years of use. Very disappointing. The replacement parts were very expensive
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We would love to talk about how we can better assist you with your unit.
Please feel free to contact us via the following options below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145175505, which will help our team pull up your information.
^Rainly
Bad machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on jan 2 machine horrible won't lock very loud for a replacement and it was worst i spying recommend this washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarianBurkes,
Thank you for reaching out and we do apologize for the issue you are having with your Samsung washer, especially the lock and the loud noise coming from it. To assist you with your concern here are some links
that might be helpful with your issue.
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected here's a link to guide you.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Your washer door locks to prevent water from coming out (especially for front-load models). Child Lock also will lock the door on some models, like front loaders you can check the child lock feature for the door that wot lock.
https://www.samsung.com/us/support/troubleshooting/TSG01001983/
We hope we provided you with enough solutions for your concern,
Should there be any concern you may reach us via the following option.
Reference number: 1144207904
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung.
^Ross
Too loudly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works too loudly. When it is spinning, also moving to the front. I’m disappointed for this, and its noise is really bothered my family and I.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Behiye,
I see that you are having some issues with your Samsung Washer shaking and I would like to off some assistance to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143227803. We thank you for being a part of our Samsung family. ^Brad
Decline in ease of use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot pause the machine and doesn’t unlock. Dial is very hard to turn. Had three Samsung machines prior and this one is the worst I ever operated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there BrianandJill,
I see you are experiencing some concerns with your Samsung Washer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143031236 . We thank you for being a part of the Samsung family. ^Brad
Samsung frontloader
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung washer is made in mexico,they do no t have a service repair in the area,very misleading to the public.
No, I would not recommend this to a friend- Cons mentioned:Smell
Works great over the 4 years that we've had it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were a little hesitant to buy it as most people say to avoid Samsung appliances, but the price was right at the time. Whenever we're done washing we leave the door slightly open to prevent a bad smell. There's also a compartment on the front bottom of the washer that you have to flush water out of every month or so to keep it from smelling.
I would recommend this to a friend BROKEN at 1 month already!!!!!! MANAGER CALL US!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already broken not even 1 month. We are SOOOO disappointed in BEST BUY. Please have someone come out to fix.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Washer not working and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143213278. We thank you for being a part of the Samsung family. ^Brad