Customer Ratings & Reviews
- Model:
- WF45R6100AC/US
- SKU:
- 6323149
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Self Clean+ for its excellent cleaning performance, quiet operation, and ease of use. Many appreciate the attractive color options and the machine's capacity. However, some users reported issues with the spin cycle's noise and the washer door's durability. A few also mentioned challenges with installation and the unit's height.
This summary was generated by AI based on customer reviews.
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year of normal use the product failed due to the door latch, the motor and the legs. samsung dryers are junk!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JWWW! If you'd like to have a service technician diagnose and repair the washer, you can use this link (https://bit.ly/371G0ah) to locate one near you. ^Jecca
Died after 5-loads.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to replace my 22-month-old LG that died. LG would not power up. Geek Squad sent repair and it will take weeks if not months to get parts as not in stock so I purchased a new Samsung and will donate the LG when repaired. The start button on the new Samsung died after 5 loads and the washer will not start. Best Buy will replace washer/dryer which was scratched up. Delivered by 3rd party vendor who might have damaged the washer. Have to wait 3 weeks on replacement. Will review the new one when/if installed. Extremely disappointed. If new one has problems, I will be buying another brad.
No, I would not recommend this to a friendRUN AWAY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer had a squeak within 9 months- had it fixed under warranty. Now, 6 months later (and just out of warranty) the dryer won’t even power on!! RUN AWAY from Samsung!! This is our second set of Samsung washer/dryer… we had problems with our first dryer too. Got these because they were in stock in the beginning of the pandemic. We regret buying and should have gone with a different brand. Dissatisfied with customer service on Samsung’s part and disappointed in the quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear about the issues that you are having with your dryer. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. We would like to inquire further about your concern with your dryer. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144075702) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Idiotic Engineering
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You should definitely buy this washer if you enjoy flooding your house every time the drain plug filter gets clogged (often) or when there's an error code that shuts it off mid-cycle. Helpfully, they've put the plug in a location so close to the ground that you have no choice but to let gallons of water shoot onto the floor both in front of and underneath the washer when the cap is removed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dave, we thank you for your review and we are sorry to hear of the concerns you’re having with your appliance. We’d like to follow up with you regarding your concerns. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144060283) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Terrible Warranty Process
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone without a washing machine for over 1 month. The reasons given each time is because it is waiting on manager approval. Why is it taking so long for a manager to approve Samsungs own request to replace my defective machine? It was purchased new in April 2021 and broke November 2021. It was reported to be faulty by the Best Buy Geek Squad and Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there HorribleWarrantyProcess, I realize that you have been trying to receive help on your Samsung Washer and realize this has been quite the experience. I would like to offer some assistance to get this resolved. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144032599. We thank you for being a part of our Samsung family. ^Brad
Warning: Key parts fail after 2-year warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once warranty ran out after 2 years, the electronic parts stopped working. Samsung support is horrible and repair cost more than a new washer. Don't pay the premium for the subpar product. LG has been amazing - check the reliability ratings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We appreciate your review of the experience of parts stopped working and the cost for repair.
We would love the opportunity to speak with you about this concern to determine how we can best assist you with this.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144947510), which will help our team pull up your information.
Have a great day.
Melardo
NEVER BUY WASHERS FROM SAMSUNG!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. Samsung washers suuuuck. This thing died after only three years. And it costs nearly much as a brand new washer to fix it. Do NOT buy washers or fridges from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's nice to read your honest review of our product, Eric.
Whether your washer will not turn on or off by itself, stops unexpectedly, or won't turn off, it's likely due to an issue with the washing machine's power cord or its electrical connection to your home's power grid.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145283704), which will help our team pull up your information.
Have a great day.
Melardo