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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2766 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Self Clean+ for its excellent cleaning performance, quiet operation, and ease of use. Many appreciate the attractive color options and the machine's capacity. However, some users reported issues with the spin cycle's noise and the washer door's durability. A few also mentioned challenges with installation and the unit's height.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 2,766 reviews
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and bestbuy had the best price in town.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 5 out of 5 stars

    LOVE THESE!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! I have the matching dryer and I am glad I went with Samsung. I had to warranty the door and they come out the same week and got it repaired.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there crieker, I really appreciate you taking the time to share your review of your Samsung Washer. We are glad to welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the washer about to get the dryer they're very dependable and it's way more quieter than when I had before

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and good quality. Can’t ask for much more.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Time Will Tell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having another brand front load washer, decided to go with the Samsung upon moving into our new home. A lot of water accumulates inside the unit after washing. I'm quite meticulous about wiping up all water after a load to prevent mildew issues, but water continues to drip from the rubber surrounding the interior of the door. Found multiple water wiping needed around the area. Thought something must be wrong so requested a replacement washer within 15 days of original delivery. When the new washer arrived, the gentlemen said the water issue was normal so it wouldn't do any good to install a new machine. Never had this problem with my front load Whirlpool. Also, tub is quite noisy and shaky with final spin no matter the size of the load.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello staz,

      Thank you for sharing your experience with us regarding your washer
      and we do apologize for any inconvenience this may have caused you.
      especially the water leaks from the washer.

      Samsung washing machine is leaking
      Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied. To figure out what is causing this, you should:
      1. Check the washing machine's water supply and door seal for leaks.
      2. Use the right amount of HE detergent, and remove detergent residue from the washing machine.
      3. Clean the washing machine pump filter (front load only).
      4. Make sure the washing machine is level.
      5. Make sure the washing machine's drain hose is installed correctly.
      6. Check for Samsung washing machine leaks with a test cycle.
      https://www.samsung.com/us/support/troubleshooting/TSG01000977/
      For further concerns, you may reach us via the following option.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us


      - Reference ticket number:1144327447

      ^Ross Samsung

  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer with many washing options and extras!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for choosing Samsung for your laundry needs, Lulu. ^Lo Samsung

  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Love Samsung products. Love it!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So glad I bought it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had few washing machines in the past, but THIS is the best I've ever owned. It cleanses so well. I can see the clothes coming out cleaner. Very happy with this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great water saving machine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love my new machines. They are truly awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Works great. Very happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, both we and parents have this model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wonderful Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this Samsung Washer, it is great and looks good

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback! Samsung is happy to hear that this washer has been the perfect addition to your home, Gendy. Samsung

  • Rated 5 out of 5 stars

    Best washer and dryer I ever bought

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Best washer and dryer I ever bought.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Fantastic!! Thank you for choosing Samsung for all your laundry needs! ^Lo Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how quiet it is and the several options on the wash cycle. First time with a front load washer and I am so glad I chose this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this washer for about 8 months now and have no complaints! Easy to use, clothes are fresh and clean! Bonus sanitize option for anyone who works around germs or covid.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    My new washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is great. Its quiet. It does a great jub washing my clothes and then spining them dry. The best part shakes very little.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ruined all my clothes

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer takes the color out of everything. It took the color out of items that I have washed for years without any problems. It is really rough on all clothes even on the most delicate settings. The rinse cycle runs at top speed for every load even if you choose the slow spin option. I have balls on all of my sweaters after 1 wash. I washed a load of brand new white towels and they came out grungy. The washer smelled really toxic for about the first month of ownership. After researching, I found that it is due to some cheap materials used on the seal.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there! I would like to give you this link (https://bit.ly/32ucrdm) that can help you with the odors your are experiencing from this washer. ^Jecca Samsung

  • Rated 3 out of 5 stars

    Above average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great washer and dryer. Functional and very nice looking. The con is the fragile exterior. Do not place a full bottle of 32 oz detergent on the top of the washer and dryer. The bottle will cause a debt.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It does a great job and the clothes don't get all tangled up. I also like the ability to change the settings according to the wash load.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    new owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it ! i bought the pair and am so impressed with the function ie washer spins clothes almost dry and both are so quiet!

    I would recommend this to a friend