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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2767 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Self Clean+ for its excellent cleaning performance, quiet operation, and ease of use. Many appreciate the attractive color options and the machine's capacity. However, some users reported issues with the spin cycle's noise and the washer door's durability. A few also mentioned challenges with installation and the unit's height.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,767 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fantastic Washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use! Multiple wash settings and options! Washer cleans clothes throughly. The wash app isn’t to user friendly, however, a neat added feature. Extremely happy with my purchase! I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Best Gift I have bought myself in a while

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet washer. Easy to put in the soap in its compartment on top. Mesh bags are handy to keep metal things from ruining the drum. I have really enjoyed how easy it is to use and the efficiency of it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 1 out of 5 stars

    Buyer Beware

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it worked, it worked well…but I expect that when I buy a brand new NOT CHEAP washing machine, that it’ll last with regular use for longer than 2 years. Out of nowhere it started rattling like it was going to take off into space. When Geek Squad came out to inspect, they found a manufacturing defect. According to everyone I talked with throughout the process, this has commonly occurred with Samsung Washers. The counterbalance snapped off and punched a hole in the drum and diaphragm of the unit and totaled the machine in one fell swoop.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Washing the clothes should be easy with a perfectly functioning washer, Ksn29. We'll gladly help!

      Your washing machine may shake, move, and make noise while spinning. This can happen when the four washing machine legs need to be made more secure with the ground or if a large bulky item or a massive amount of laundry is in the machine. I have provided the links below for more information.

      Samsung washing machine is shaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Washing machine shakes & vibrates or is noisy:
      https://www.youtube.com/watch?v=ywOrH59K9Rw

      Most retailers these days include washing machine installation at little to no cost, but if you are looking for a DIY project, you can always tackle the installation yourself. Either way, this guide will review what must be done during installation to prevent leaks, excessive vibration, spinning, draining, and filling issues.

      Install a Samsung washing machine in your home:
      https://www.samsung.com/us/support/answer/ANS00051342/

      You may also check page 5 of the user manual for other recommended actions when the washer vibrates excessively or makes noise.
      https://downloadcenter.samsung.com/content/UM/202301/20230103164537560/WF6100R_UM_DC68-04006P-03_EN_CFR_MES_R.pdf

      For reference, I've included the guides to learning the best laundry load size for your Samsung washer, its settings, cycles, and features.
      https://www.samsung.com/us/support/answer/ANS00080262/
      https://www.samsung.com/us/support/answer/ANS00061937/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145713516) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Better than I expected!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! I definitely feel like the clothes are cleaner than they were with the previous washer that we had. Again, the color of the washer/dryer combo is just very appeasing to the eye. It’s kind of a rose gold champagne color which is awesome. I also like that it chimes when the clothes are done so you don’t have to wonder or keep checking.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Quiet and efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer works wonderful and efficient.. very quiet too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Steam Option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We originally were looking at the LG line of Washer & Dryers and ultimately ended up with Samsung after a friend's recommendation (and using theirs for a couple weeks while we were in the process of moving into our new home). Very pleased with the unit and we did not have to wait two weeks (LG had a two-three week wait, could not find them in stock anywhere locally).

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Lifesaver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and very efficient machine! I love the extra options you get to choose. Nice one for an active family and very easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Pretty quiet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs pretty quietly. Knocked off a star as you can't change the temperature and a few other settings to get it exactly how you want it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Wonderful work horses

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thrilled with the performance of the machines right now. I have the waaher and dryer pair. They ade solid machines. They both have done a great job of steam cleaning. I am so glad i got that option.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Decent washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really is a great washing machine, though living somewhere warm and damp makes for a funny smell in the drum. (Garage located) we’ve learned to wipe out the seal and leave the door open between washes.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Washer. We are happy to become a part of your lives. We welcome you to our growing family and thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Simple & Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello! I really like this washing machine. Wash well, with little detergent in better time than the previous one. Very well made and they look very nice in my laundry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best investment ever !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great...numerous wash cycles to choose from. After spin cycle clothes are almost damp dry so dryer time is very short....saves you time and money. Definitely would buy again.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for sharing your positive experience! I am confident your new Samsung washer will continue to delight you with its wide range of features and beautiful design. ^Lena Samsung

  • Rated 5 out of 5 stars

    Samsung washer BEAUTIFUL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked my new washer up 1/12/202, to replace a whirlpool washer that didn’t last 3 years(bought brand new).I love the color and how big the drum is, I can finally wash my comforters and bedding at home.Great customer service at Best Buy in Mansfield.I washed few loads yesterday and seems to work just fine, does vibrate a little but hopefully when I get pedestals that will help that out.I eventually will get the matching dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife says it is the most elegant thing we own, and it should be in the living room instead of the garage!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung dryer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung dryer is a space save, smaller than the other dryer I had...the price was reasonable and I love the color.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t owned this too long although it’s a huge improvement over my old top load machines.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is excited to know that we have exceeded your expectations with our washer's performance. Welcome to the Samsung family experience. ^Cat Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very good washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer does a great job with many easily set options. It was delivered and installed very proficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung washer and dryer great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, I would recommend to anyone. They operate quietly compaired to most.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    13 months later and on my third washing machine.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on 10/14/21 and had to have it replaced that day because the drum was defective. The product was on back order for another month or so and then replaced. It worked well for about 11 months. Then it started making a loud noise when it was running. The balancing pulleys in the rear of the machine went out($30*4) then the cement counterweights on the front and side of the machine broke. Which caused the door to separate slightly and crack ($250) and the pump in the rear also started leaking ($120). So after having it for 13 months the repair cost would be almost $500 and that is without the cost of labor. It is out of the 12 month warranty so now I’m on the hook for repairs. Instead I will be buying another washing machine 13months later, not from Samsung.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great investment

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a concerned with the quality at first since it was such a great deal but as always best buy never fails. Almost 2 years and runs great.

    I would recommend this to a friend
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