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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1070 reviews

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91%
would recommend
to a friend
Page 1 Showing 1-20 of 1,070 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great washer Best Buy made it easy

    |
    Posted .
    Owned for 1 month when reviewed.

    We had to replace our 9 year old Samsung after it broke. We were in a bind because we have a small space and the washer/dryer have to be stacked. Best Buy was the only place in town where I could get a new one same day. Other retailers made it seem outlandish to need/expect to purchase and receive a new washer same day. A few clicks online and I received a message within minutes that it was ready to pick up at their warehouse facility. Easy!!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Stackable, I am glad to hear you are loyal to our Samsung Washer. I am happy you have been pleased with the performance of your washer. Thank you for continuing to put Samsung in your home. We are so thankful for you. ^Brad Samsung

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Stackable washer/dryer

    |
    Posted .
    Owned for 3 weeks when reviewed.

    The washer and dryer stackable unit work just great. Stackable kit was easy to assemble. The only problem we had was our top of the washer was crushed in and bent out the back. ..must have been from stacking in the warehouse as the styrofoam wrap on the unit was not damaged.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Quiet washer

    |
    Posted .
    Owned for 1 month when reviewed.

    I love it! The wash cycles are extremely quiet. Purchased after the washer of set died. I will definitely purchase the matching dryer whenever mine dies.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great for super dirty clothes

    |
    Posted .
    Owned for 1 month when reviewed.

    It's perfect! I was looking for something can do wash some clothes dirty. My husband work in landscape and his chlotes are a super dirty. This machine can do pre soak and it's amazing. Becareful with the top is to delicately.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Laundry

    |
    Posted .
    Owned for less than 1 week when reviewed.

    I am so glad I purchased this product. It’s exactly as I hoped it would be. I’m so happy.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    My love

    |
    Posted .
    Owned for 1 month when reviewed.

    It's like we're have this washer been all my life. I love it to the fullest and can't wait to buy the dryer so it will have a partner.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Nice product

    |
    Posted .
    Owned for 1 month when reviewed.

    Great washing machine! I love all the options. It rings when it’s done. Big container for big family.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Combofreezerfridge, congratulations on your new Samsung Washer. I appreciate you taking the time to share with us. Thank you for choosing Samsung and being a part of our community. ^Brad Samsung

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    I love it!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Easy to set up. The washer has a hose already installed so we just had to attach the water hoses. I’m definitely happy with this investment.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Sarah, I would like to say congratulations on your new Samsung Washer and really appreciate your review. We welcome you to our family and thank you for choosing our brand in your home. ^Brad Samsung

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Samsung

    |
    Posted .
    Owned for 2 weeks when reviewed.

    First washer ever purchase. It has been a great investment

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Wife Happy

    |
    Posted .
    Owned for 2 months when reviewed.

    Wife lives her new toy! Larger then we needed but worth the buy!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Prefect

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Love the new up grade. This is a great addition to our new house.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy customer

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Delivery did not bring all the parts for the install. The store could not find the parts to stack the washer/dryer so we couldnt hook it up. The door was scratched up. Well never order from best buy again

    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cycle options, Ease of use
    Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Good Washer

    |
    Posted .
    Owned for 1 month when reviewed.

    We like this washer. After the test wash, we did 6 loads of laundry. We experience an odd noise when we washed the bedsheets and towels together. It seems like the rubber gasket was pulling during the spin cycle. It did not occur on any of the other wash loads. It is easy to use and the display is easy to read. The only issue we have so far is that the control panel is extremely sensitive. Our storage cabinets are above the washer, and if we brush us against the control panel to laundry products, we inadvertently change the settings. However, it was not a reason for us to return the machine.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Samsung washing machine

    |
    Posted .
    Owned for 1 month when reviewed.

    The detergent spot is always wet and watery after washing completed

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Samsung Customer,
      I would like to congratulate you on your new Samsung Washer. I understand you are having some concerns with the dispenser draw. I have some helpful information that I would like to provide to ensure that you are getting the best performance. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01207154/
      If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143306488. We apologize for any inconvenience in this situation. We thank you for choosing Samsung and welcome you to our family. ^Brad Samsung

  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Noticed dents after delivery.

    Posted .

    Upon further inspection the front metal is made out of extremely thin metal on the lower 2/3rds of the face of the front loader side. This metal is very thin and cheap, you must never bump or push on it as I can see how it would dent very easily upon inspection of the dents from shipping. Do not recommend.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning quality, Ease of use, Quiet

    Rated 5 out of 5 stars

    Awesome washer

    |
    Posted .
    Owned for 1 month when reviewed.

    I needed a new washer for my apartment. I found this one. I love it. It’s quiet, which is great for me and my neighbors. There is a lot of room for my clothes, since it’s just me living here. It’s easy to use. The washer gets the job done. Also, the installation guys did a great job installing both the washer and the matching dryer.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning quality, Ease of use

    Rated 5 out of 5 stars

    Easy to use!

    |
    Posted .
    Owned for 1 month when reviewed.

    Very Good setup and easy to use combo Wash and dryer. Make sure to order the installation with your order The installation people did a Great Job and my wife is very happy with the new washer and dryer.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    Great Machine, Cut that Song when it Ends

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Smooth sailing. After working with a 15 year old washer / dryer, it's amazing to see the differences. Loads go much faster and the spin cycle is not quite as noisy (although noisy on the highest spin). Although it doesn't have the bells and whistles of an app or special place for pod washer tablets, it gets the job done. If my washer / dryer was exposed (not behind a closet or door), I would have gotten the silver or other color because the white just looks plain. But for our purposes, only we will see it and it gets the job done. I'm short and I have to step on my toes to reach the dryer, but that's not a big deal to me. The one real annoyance is the ridiculous song that plays when the load is done. We sometimes forget to silence it and when we do, listening to that song play for 30+ seconds is pretty annoying. Other than that, good machine!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning quality

    Rated 5 out of 5 stars

    Great Machine

    |
    Posted .
    Owned for 1 month when reviewed.

    Our last machine only lasted 6 years and we were bummed when it died. We switched brands and got this Samsung unit. Not only is it much faster- our clothes feel cleaner and have never smelled better. You can tell it’s quality -without too much irritating smart tech- highly recommended!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cycle options

    Rated 4 out of 5 stars

    Fancy, fancy.

    |
    Posted .
    Owned for 1 month when reviewed.

    I love this washer. I don't like that it has so many options and features. It's a little complicated at first and I found myself refereeing back to the users manual several times before actually using it. Supposedly has a feature to reduce vibration but mine does seem to vibrate a lot still. Once you figure out the right size load it is better. I'm sure once I get all the little kinks figured out I will love it. I love the little chime at the end of the load to let you know it's done. Haven't really had a chance to try all the settings yet. Love that you can choose how many rinsed and spins you want per load. I know once I get a little more confident about using it I will be very, very happy with my choice.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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