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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1947 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers consistently note the 4.5 Cu. Ft. 14-Cycle Addwash High-Efficiency Front-Loading Washer with Steam's excellent cleaning performance and quiet operation, along with the convenience of its AddWash feature and ease of use. Positive feedback also highlights the machine's capacity and the useful steam and sanitize options. However, some customers have reported issues with the washer's reliability and the door mechanism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,947 reviews
  • Cons mentioned:
    Reliability, Warranty

    Rated 1 out of 5 stars

    Mainboard goes out on these

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in August. No power in December. After some online research, it appears it happens a lot with these Samsungs. Yes it is under warranty but it took 2 weeks for a repairman to come look at it, and now he says the mainboard is out and they will order one but it could be weeks before it comes in. If the mainboard can just go out after 4 months of using it, what is to stop it from happening every 4 months for the life of the product? And once the 1 year warranty is up then what? I pay to replace a mainboard every 4 months and don't have a wash machine 25% of the time? Do yourself a favor. Find a better product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues with your new Samsung Washer. I would love to have opportunity to chat and see if we are able to help any further. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142716363. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great easy to use washer with many features also built in self cleaning very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My New Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer and dryer set. I ordered my washer and dryer and I was told I would receive it within 14 days. Thanks to Best Buy, I received my washer and dryer within 6 days of my order!!! I would recommend Best Buy to all of my family and friends!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my samsung front load washing machine. Very easy to use. And looks great too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has great features. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price I paid. It performs just like advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like I said with the dryer this is the first washing machine I ever own but so far it works great and is easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love samsung machine very easy to use and set the machine for permant settings.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Highly recommended washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an extremely efficient washer. I recommend the pedestals to save your back!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Super Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had a Samsung Front-Load Washer for nearly 6 years. This one, with Add-A-Wash, is a really efficient machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellant

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the very best machine. Easy to use. It does a very good job cleaning the clothes

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great machine!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! No issues at all. Very quiet and looks really good!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Another elegant piece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is ok clothes are clean , size is just the right size, inside is wide enough

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding value as this machine does it all AND is quiet! Quick delivery and setup too!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Controls are labeled well and easy to use. Large loads no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer that looks and performs great as well

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer looks amazing compared to old top loaders I have had previously. I have used the washer at least 60+ loads so far and have had no issues with smell or other problems. I do wipe the inner door and seals area each time to avoid mildew along with leaving the door open a bit. It is a small inconvenience to put up with but is nice to get clothes out without having to dig down in a top loader like I previously had too.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time out of your busy day to highlight the fantastic features of this washer. ^Lo Samsung

  • Rated 5 out of 5 stars

    Makes things easier.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this for a few weeks now and love it. I am still learning what settings work best for certain items. I used the steam function for the first time and it removed spots from my jacket that I couldn't get out. It also makes my whites brighter. I also have used the add in laundry door several times, which I thought I would rarely use it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time to point out all these awesome features. Doing laundry shouldn't be a dreaded task and we're glad this machine makes it more enjoyable. ^Lo Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with my new washer. It does a great job and it is so quiet

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    LOVE this washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched lots of washers before buying this Samsung. I couldn't be more happy with it. It's got a large capacity for larger loads. Clothes don't tangle up, the settings are easy to use and there are lots of options for all kinds of needs. You can add clothes even after the cycle has started which is nice. It's a great washer!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    2nd set of Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 2nd set of Samsung washers and dryers. Bought when we moved into our last house. Recently moved and needed another set. Went right back to them. 1st set was a top load washer. Went with the front load this time. Great features, easy to use, and takes care of our clothes.

    I would recommend this to a friend
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