Customer Ratings & Reviews

Does exactly what you would hope does it well. I would definitely recommend

I love this washer very quick and quite very user friendly. The washing time is so fast and it spins clothes almost dry that they don’t need as much drying time. Holds more than I expected it to as well

Washing good. Latch on door is loose and doesn't close all the time. The metal latch is loose or will move slightly causing issues when I close the door. It must be missing a gasket or washer.... Shouldn't be loose like that... It does wash great. Would be 5 Star if door closes like it should

This is amazing thank u Best Buy I’ve had a great experience with best buy

Great purchase, professional install, overall happy with the experience!

The washer is awesome and beautiful, looks great in my laundry

This piece of Machinery works as advertised! It was a recent purchase.

Awesome wash and dryer very good appliances and the techs were great

Goodbye old hello new i hope this one last ten years too....

Love it worth the money works great love the options it has.

This is my second review, apparently my first review was not approved. This washer is the worst washer I have ever owned. Purchased in December 2022 and broke on May 6th 2023. A part that supports the drum entirely broke off during the washing cycle. It took 6 days for a technician to come out. Ultimately he deemed the washer irreparable. Fast forward to over a month later, endless calls and email exchanges with Samsung, I have yet to receive my refund. I am beyond frustrated and will never buy a Samsung appliance ever again. Their customer service is a nightmare. If i could give 0 stars I would!

We’ve had this 18 months, and it was never as quiet as we thought ot should be. Just the other day, it started shaking and banging during the spin cycle. It wasnt full by any means - just kid clothes so nothing heavy - so we called a repair tech. He opened it up, and a concrete counterweight had come loose and broken. He said this type of thing shouldn’t happen, especially in this short a time of use, unless we were washing things we shouldnt have been. I don’t know how it could have been our fault, as we have always been afraid to fill to max capacity.

Bestbuy after a month of the delivery still doesnt install it. They have came 4 times and never bring the parts for the instalation. I just want they take the washer and dryer of and buy in other store that provide instalatin and costumer service.

Do not buy this item! Best Buy is selling defective equipment. I purchased this new in box and best buy has been to my house at least 4 times regarding this equipment. The 3rd time that they came, the washer was already dented in box. The original washer and dryer wouldn’t start a load and the dryer wouldn’t dry warm.

This unit was to replace a Samsung top loader that was recalled after six months of ownership. Unfortunately, I can not give a higher rating for the replacement at this time as there were two large dents to the unit when it was delivered. I took delivery of the dented washer, because the recalled model was nonfunctional. We’ve run six or seven loads through the unit, which performs as expected. The delivery guys were good and the local Best Buy has ordered a replacement for the replacement. I will follow up when it is delivered.

I like it is my 3rd set and I in love with my was and dryer. The delivery was late but finally home.

This machine is terrible! We bought it to replace a 14 year old Maytag whose door had corroded off- we thought since it was so old it was better to replace than waste money fixing it. Horrible mistake! This machine smells awful, we leave the door open, we leave the soap try open and it still smells. It started a few weeks after we got it and I tried to return it but it was not in the return window. I can’t figure out why it smells because in 14 years with the same level of care our Maytag never smelled so bad. I will likely sell it on marketplace at a discount and buy Maytag machines.

Machine goes off balance even on the smallest loads. Every time I hear it, it’s like fingernails on a chalk board. It’s level so that’s not the problem.

Great Value for Smart Washer! Got this washer on sale and it has performed with no issues so far. Also love the fact that I am now able to stack my samsung dryer on top which creates more storage space

I recently upgraded to the Samsung 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer in Champagne, and it has completely transformed my laundry routine. From its sleek design to its impressive functionality, this washer is a standout appliance that combines style with top-notch performance. Design and Build Quality: The Champagne finish gives this washer a sophisticated look that adds a touch of elegance to my laundry room. The build quality feels robust and durable, with a solid door and easy-to-use controls. The stackable design is perfect for maximizing space, which was a crucial factor for me. Performance: The 4.5 Cu. Ft. capacity is generous, allowing me to wash large loads with ease. The High-Efficiency feature ensures that water and energy are used efficiently, which is not only eco-friendly but also helps reduce utility bills. The addition of Steam technology is a game-changer—clothes come out fresher and stains are tackled effectively without the need for excessive pre-treating. Smart Features: The smart capabilities of this washer are impressive. With Wi-Fi connectivity, I can control and monitor the washer remotely using the Samsung SmartThings app. This feature is incredibly convenient for managing laundry cycles from anywhere. The Super Speed Wash cycle is another highlight, cutting down washing time significantly without compromising on cleaning performance. Ease of Use: The intuitive control panel and digital display make it simple to select settings and monitor progress. The various wash cycles are well-thought-out, offering options for every type of fabric and soil level. Additionally, the washer runs quietly, which is a huge plus in a household where noise can be a concern. Overall Experience: This Samsung washer has exceeded my expectations in every way. It combines efficiency, convenience, and modern technology into one sleek package. I’m particularly impressed by how it handles tough stains and large loads, making laundry days much less of a chore. If you’re in the market for a new washer that offers top-of-the-line features and an elegant design, the Samsung 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer is a fantastic choice.