Customer Ratings & Reviews

Great Value for Smart Washer! Got this washer on sale and it has performed with no issues so far. Also love the fact that I am now able to stack my samsung dryer on top which creates more storage space

The detergent spot is always wet and watery after washing completed

Delivery did not bring all the parts for the install. The store could not find the parts to stack the washer/dryer so we couldnt hook it up. The door was scratched up. Well never order from best buy again

Broke 4 weeks after delivery. Bolts on counterweight sheard off. Samsung sending out new unit

The delivery people were rushing and careless when moving and installing the product. They left scratches on the washer and did not communicate during installation.

Was damaged upon delivery very dissapointed,I will not buy at Best Buy again

It looks like a kid toy, not impressed with the overall quality. Retuned.

I recently upgraded to the Samsung 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer in Champagne, and it has completely transformed my laundry routine. From its sleek design to its impressive functionality, this washer is a standout appliance that combines style with top-notch performance. Design and Build Quality: The Champagne finish gives this washer a sophisticated look that adds a touch of elegance to my laundry room. The build quality feels robust and durable, with a solid door and easy-to-use controls. The stackable design is perfect for maximizing space, which was a crucial factor for me. Performance: The 4.5 Cu. Ft. capacity is generous, allowing me to wash large loads with ease. The High-Efficiency feature ensures that water and energy are used efficiently, which is not only eco-friendly but also helps reduce utility bills. The addition of Steam technology is a game-changer—clothes come out fresher and stains are tackled effectively without the need for excessive pre-treating. Smart Features: The smart capabilities of this washer are impressive. With Wi-Fi connectivity, I can control and monitor the washer remotely using the Samsung SmartThings app. This feature is incredibly convenient for managing laundry cycles from anywhere. The Super Speed Wash cycle is another highlight, cutting down washing time significantly without compromising on cleaning performance. Ease of Use: The intuitive control panel and digital display make it simple to select settings and monitor progress. The various wash cycles are well-thought-out, offering options for every type of fabric and soil level. Additionally, the washer runs quietly, which is a huge plus in a household where noise can be a concern. Overall Experience: This Samsung washer has exceeded my expectations in every way. It combines efficiency, convenience, and modern technology into one sleek package. I’m particularly impressed by how it handles tough stains and large loads, making laundry days much less of a chore. If you’re in the market for a new washer that offers top-of-the-line features and an elegant design, the Samsung 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer is a fantastic choice.

We love this washer. The size and the looks of this washer are amazing!

love this washer, ive had it for 5 years and it hasn't failed me, yet.

it is normal that the washing machine vibrates too much that it moves from one place to another and does not stay in a stable place

I used it only a few times and I got the error SUD twice!

Developed a serious leak out the bottom within 2 weeks of paid delivery & install.

Not even a year and one of the weights came off and wrecked the washer

We bought this washer and its matching dryer to replace our 20+ years old front loading machines. The washer is well made and the capacity is approximately 1.5 times greater than the washer it replaces. The controls are easy to use and the machine is very quiet. The additional capacity really gives the clothes plenty of room to spread out which, we think, is getting them cleaner than our old washer. There are 10 different wash cycles (including self-clean) and you can change the spin speed, water temperature, number of rinse cycles, and the type of load (heavily soiled to lightly soiled) with 5 different levels for each which are indicated via individual lights for each setting. Each cycle has its own default settings which are some combination of the previously mentioned 1-to-5 settings/lights. The only quibble we have is most of the cycle defaults use both hot and cold water (2 or more of the indicator lights "on" for water temp) and we prefer to wash our clothes in cold water 95% of the time. This requires that we remember to manually turn the water temp down to its coldest setting every time we start a new load. It's not a big deal nor is it worth dropping dropping the overall rating but I figured I'd mention it. All in all, this is a great machine and is far less expensive than most other front load washing machines. We love it!

Quiet, simple to use machine. Has the feature of ability to pause to drop clothes into the washer that you may have forgotten. One small criticism is that the buttons need to be pressed hard to get them to respond. Otherwise, it's a great machine.

We love this Washer and Dryer set. Works fantastic, and fits a decent amount of clothing. Easy to use, easy to adjust settings. Definition recommend!

Great machine very large capacity washes well. I love that It has a spin only cycle. Rinse and spin cycle. I love the different functions. It has a delay end. And a pre-soak w/ steam function that I’ve never used. But nice to have! The only thing I do not like is how low the water reservoir is. When you need to drain But most machines are low like that but this one really is low. It’s hard to get a pan under so when I open it and drain it and gets all over the floor underneath the washing machine, it’s a hassle every time, but I have to do it. Great washing. I don’t have problems with them and I leave my door open and I spray it with cleaning spray between every fourth cycle. I guess I have a dog who sheds a lot and it does a good job of separating hair and leaving it in the trap where I can get it out I love that. It has a bleach, a softener and a soap contraption. It’s just a good looking machine it’s very heavy, tall strong durable I would recommend. !

Aesthetics add no value to how well a washing machine works but it sure makes it a lot more pleasing to look at and adds a bit of sophistication to your laundry room. The platinum color and dark smoke glass make it look a lot nicer than the white washer it replaced. Functionally it works great, has all the options you would expect and is very quiet. It has an app integration that you can use (the washer works perfectly fine without it, if you don't want to use it). Advantages of using the Samsung SmartThings app is that you can start and monitor the wash cycle remotely (say while you are still at the office) so it is done when you get home. It will also give you notifications on your phone when it is done (in case you can't hear your washer because it is in the basement or the garage). I have not used the steam option so far, so I can't comment on that, but overall this is a great washer for the price.

On May 6, 2025, I purchased a Samsung brand stackable washer and dryer at the Best Buy store in Río Hondo, Bayamón, both in Platinum color. The washer is a smart 4.5 cubic foot front-loading model with steam function and super-fast washing. The dryer, on the other hand, is electric, also smart, with a capacity of 7.5 cubic feet and Steam Sanitize+ function. Among the positive aspects that motivated my selection was its modern and functional design: 1. The Platinum finish that combines well with my other appliances and its stackable format saves me space. 2. The efficient performance of the washing machine that offers fast cycles and features like steam washing that really make a difference in my dirty or odorous clothes. 3. Its smart technology since both units can be controlled from my cell phone with the SmartThings app, which makes it easy to monitor cycles and receive alerts and 4. Its generous capacity since the washing machine handles large loads well and the dryer is not far behind, which is ideal for us. I consider that we made a solid purchase for efficiency, connectivity and good design. So far, performance has been reliable and smart features bring real convenience to everyday life. The shopping experience at Best Buy was adequate, although they were not available at the time of purchase, but staff was very attentive.