Customer Ratings & Reviews

Good install Professional and helpful On time too!

My Samsung Washer is amazing. It looks great and works even better. There are so many washing choices. It works great, but don't overload it with too much bedding.

So good so far. Can’t complain anything about it. A plus point is smart thing app so you can remote control you machine

Its a great maxjine plenty of power hasnt not done what we needed it to do yet 10 out of 10 recommend

I’ve only had it for a month now, but so far I’m in love!

So far so good. It works perfect. Hamdles a lot of load too. I am okay qith this purchase.

I love this washer very quick and quite very user friendly. The washing time is so fast and it spins clothes almost dry that they don’t need as much drying time. Holds more than I expected it to as well

Washing good. Latch on door is loose and doesn't close all the time. The metal latch is loose or will move slightly causing issues when I close the door. It must be missing a gasket or washer.... Shouldn't be loose like that... It does wash great. Would be 5 Star if door closes like it should

This is amazing thank u Best Buy I’ve had a great experience with best buy

Great purchase, professional install, overall happy with the experience!

The washer is awesome and beautiful, looks great in my laundry

This piece of Machinery works as advertised! It was a recent purchase.

Awesome wash and dryer very good appliances and the techs were great

Goodbye old hello new i hope this one last ten years too....

Love it worth the money works great love the options it has.

This is my second review, apparently my first review was not approved. This washer is the worst washer I have ever owned. Purchased in December 2022 and broke on May 6th 2023. A part that supports the drum entirely broke off during the washing cycle. It took 6 days for a technician to come out. Ultimately he deemed the washer irreparable. Fast forward to over a month later, endless calls and email exchanges with Samsung, I have yet to receive my refund. I am beyond frustrated and will never buy a Samsung appliance ever again. Their customer service is a nightmare. If i could give 0 stars I would!

We’ve had this 18 months, and it was never as quiet as we thought ot should be. Just the other day, it started shaking and banging during the spin cycle. It wasnt full by any means - just kid clothes so nothing heavy - so we called a repair tech. He opened it up, and a concrete counterweight had come loose and broken. He said this type of thing shouldn’t happen, especially in this short a time of use, unless we were washing things we shouldnt have been. I don’t know how it could have been our fault, as we have always been afraid to fill to max capacity.

Bestbuy after a month of the delivery still doesnt install it. They have came 4 times and never bring the parts for the instalation. I just want they take the washer and dryer of and buy in other store that provide instalatin and costumer service.

Do not buy this item! Best Buy is selling defective equipment. I purchased this new in box and best buy has been to my house at least 4 times regarding this equipment. The 3rd time that they came, the washer was already dented in box. The original washer and dryer wouldn’t start a load and the dryer wouldn’t dry warm.

This unit was to replace a Samsung top loader that was recalled after six months of ownership. Unfortunately, I can not give a higher rating for the replacement at this time as there were two large dents to the unit when it was delivered. I took delivery of the dented washer, because the recalled model was nonfunctional. We’ve run six or seven loads through the unit, which performs as expected. The delivery guys were good and the local Best Buy has ordered a replacement for the replacement. I will follow up when it is delivered.