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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1351 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are positive about the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's cleaning performance, ease of use, and quiet operation. Many appreciate its smart features and large capacity, while also noting its sleek appearance. However, customers are negative about issues with the spin cycle, including noise and vibration, as well as concerns regarding balance and occasional installation problems. Some also reported problems with the door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,351 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding. The ease of use of this product is great. It notifies via app, and my Samsung TV that cycle is complete.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Zb59

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We only had the washer for approximately three weeks but we are very satisfied as of this date. It's a step above our last washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes I love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changed from an old Samsung top load to this front load with steam option. I’m amazed the steam really works miracles I feel like my laundry stays fresh for longer, less wrinkled up, more gentle on clothes, steam seem to work the stains. I got the washer and the matching dryer and I see big savings in detergent and softener usage. I would definitely repurchase and recommend to a friend or family member

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance. The duration for the normal cycle is reasonable ( less than an hr) Like the color and overall performance

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I wouldn't buy this again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine looks good and washes well. It was also very easy to connect it to our WiFi, so that I get notifications when the wash is done, which is super conveniet. The reason for the low rating is the atrocious design of the detergent dispenser and the door gasket. Samsung recommends, both in its manual and on its website, leaving the detergent dispenser and the door open to prevent mold from forming. Unfortunately, however, opening the dispenser causes residual water to come out and form a puddle on the floor, which is a huge slip hazard. Likewise, the door gasket is designed in a way where even leaving the door slightly open doesn't get much airflow to the gasket, so its underside stays wet.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello ualflyer! Thank you for taking the time to bring this matter to our attention. At this time we would like to communicate with you further to see what assistance can be provided. We can be reached via any of the following:

      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513 Using ticket number:1143850917
      Thank you for choosing Samsung. ^Nic Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice products with very low noise. Beautiful finishing. Easy control and to set up the setting. Also energy saving as well as water saving.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After alot of searching reviews we decided to go with Samsung. We are very pleased with our purchase. Washer is amazing and very quiet

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good washer, bad dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the bundle. The washer does it’s job perfectly. But the dryer got me disappointed. It stopped working after 7 months of using.

    I would recommend this to a friend
  • Cons mentioned:
    Balance, Installation

    Rated 3 out of 5 stars

    Great washer bad Geek Squad install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is fantastic. The installation was terrible. They didn't balance the machine. Very disappointing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer and dryer! I was hesitant about paying over my budget but these products are wonderful! No problems so far

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great, handles large load well. My only concern is it leaks a little with higher spin cycle settings

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer just took some getting used to . After getting used to all the different settings , I wouldn’t have another dryer besides this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    upgrade wash machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good products so far only had it less than 24 hours test it and self cleaned i installed it myself follow instructions and it runs perfectly finally a good upgrade than my old wash banging humming run me down machine. and this has smart phone apps i hasn't tried that yet. good stuff. don't forget if there is free delivery for membership, there is a glitch where they charge u fee, call customer support to have that waived off. then happy its delivery free as promised.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer for samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a couple weeks now and has been excellent for our family of five. Excited to use it more and had no issues with the connected part of the washer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Front load is the only way to go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine. Does a great job on delicate all the way up to work clothes. Got the stand with it also and makes access to the front load super easy.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Not installed level

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, excellent project! Installation was... not so great. I think it is not level so it makes a racket when in the spin cycle,

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent I like it .work excellent no issues .I recommend to friends and family

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung smart washer has a lot of great features like the download feature which you can use the app (smart things) from your phone to use more personalized features, the feature I find the most interesting is the sanitized feature which uses high temperature to remove bacteria from your laundry. I love the cleaning power of the washer, it gets my whites really white and the time it takes to wash is shorter than my previous washer. I am proud to have the Samsung smart washer as my new washer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect For Us!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is perfect for us. We are in our late 60's and this washing machine with the pedestal is perfect. No stretching or bending, just perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re quick and convenient and super easy to use. I no longer have to play the guessing game on when my clothes will be ready

    I would recommend this to a friend