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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 3130 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the quiet operation, excellent cleaning performance, and ease of use of this 4.5 Cu. Ft. High-Efficiency Top Load Washer. Many appreciate its large capacity and find it to be a good value for the price. However, some users have noted that the lack of an agitator and the spin cycle could be improved. A few customers have also reported concerns about the washer's balance and long-term reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 3,130 reviews
  • Rated 1 out of 5 stars

    Maytag lasted 5 years before this Samsung tanked

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 1 year 5 months from July 2023 problem the Rinse and Spin cycle stalls and won't drain and it smelled like burn rubber good thing I bought the 5 year warranty or else I would had been screwed only 1 year warranty with manufacturer

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We strive to assist you anytime. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to provide support about the warranty of your washer and address any other issues you may have.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Washer and dryer sets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible pricing for those two , fast insulation ,and geek squad was nice thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! First washer I’ve ever bought and so far it’s everything I need. I’ve even washed a quilt in it and it did fine. I keep my washer/dryer covered because I like to keep it dust free lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love Love Love It!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good it’s easy for working and good team to fix it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great and great work! Look nice a new Samsung but can’t see side of crack to close dryer machine. Better nothing but very cheap price. Thank you so much! Daniel

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are efficient product, i don't regret to buy them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my washer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer!!! Its amazing knows exactly how much water is needed !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and sophisticated looking. Works efficiently and just as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice. It is very nice very nice very nice very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brissita

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product,and have a great space for your clothing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! First washer I’ve had that wasn’t used and it’s fantastic!

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 1 out of 5 stars

    Times are hard please do not waste your money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is a big piece of junk 18 months and already have to be replace. Cycle restart and never finish also makes a loud noise like parts inside are loose. This is my biggest regret do not go for the price because this is just pure waste of money

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want to ensure that your purchase of this washer will be worth it, Luisa26. We'll be pleased to help improve your laundry experience.

      Whether the washer tub is not spinning, the type of spinning, won't stop spinning, has an unbalanced load error, or runs way too long, the troubleshooting is the same. You may check the link below for troubleshooting steps.

      Samsung washing machine won't spin or won't stop spinning:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      Samsung washers are generally very quiet, and most noises are either standard or can be easily corrected. I have provided the resources below for troubleshooting steps to help fix the washer's noise.

      Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/
      https://www.youtube.com/watch?v=ywOrH59K9Rw

      You may also check page 48 of the user manual for other recommended actions when the washer makes noise.
      https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf

      For reference, here's a guide to learning the best laundry load size for your washer.
      https://www.samsung.com/us/support/answer/ANS00080262/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145198749) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Washing machine disaster or maybe not

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Repair man was having a bad day...but Best Buy pulled through and came to the rescue with a new washing machine replacement.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer don’t put anything super heavy at a time though but use it daily almost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer&dryer set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast delivery on time. I love my new washer & dryer set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good , I absolutely love my new washer, thank you

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    JUST SAY NO

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does not clean your clothes. Some clothing had dry spots on them and the washer was on high/deep wash with a less then medium load. I have never used a washer where my clothes went in dirty and came out dirty. Exchanging for washer with agitator. I’m 41 been doing clothes since I was 7 this washer is a joke.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We know how important it is to have a reliable washer in our home. We are here to help you.

      I have shared links below that can help you with your washer. Please watch the video and click on all the embedded words inside each article.

      Clothes are not clean after washing in the Samsung washing machine.
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      The washing machine does not fill with enough water.
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146818207, which will help our team pull up your information.

      ^Rainly Samsung

  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung washer is magnificent! It does an amazing job in cleaning in cleaning our clothes. But thats an understatement, never have I seen in my lifetime of 43 years a washer to be able to get out hair die from a towel but this Samsung washer, granted I set it for deep clean, it was able to save my favorite from hair die. Needless to say I was shocked! So I decided to throw in a few pair pairs of tan khaki shorts the I had written off but practically brand new but I had destroyed (or at least I thought I had) by working on cars with them and they had grease stains imbedded in them and no matter how many times I washed them the grease was always noticeable. I threw a couple pairs in and lo and behold the stains had come out. I have started joking around with my gf that she came and switched out my shorts cause she would always get on my case for wearing shorts that had car grease and lube stains on. Not anymore. And to top it off I don't even have to close the door the to laundry room when the washer and drier run, they are just so divinely quiet. I brag to my friends that if they have never used a Samsung washer that they need too, some of my friends look at my like I am crazy when I say that but it don't matter cause I am wearing my favorite best fitting in shorts when a few weeks ago my gf was trying to convince me to throw them away. And I wouldn't being doing the washer any justice if I didn't mention the unbelievable capacity, I was able to wash a queen size comforter with out a problem, which I used to have to take to the laundromat because it wouldn't even come close to fitting in my old washer. Oh and I almost forgot, it is mesmerizing and fascinating to stand and watch laundry being washed looking through the glass top.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Beautifully Efficient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, performs multiple functions well. Very nice aesthetics.

    I would recommend this to a friend
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