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Customer reviews

Rating 4.6 out of 5 stars with 1378 reviews

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93%
would recommend
to a friend
Page 1 Showing 1-20 of 1,378 reviews
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Samsung is Risen

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    Posted .

    Was installed by Best Buy. Installer tried running it without turning the water on. We spent the next 20 minutes blindly hitting buttons with nothing working. He told me that Best Buy clearly sent me a dud washer and that we’d have to wait another week to receive a different washer. Said it clearly had a bad computer module. In the middle of explaining to me how to make a return online the washer rose from the dead and started working on its own like a specter. We ran a test cycle and he changed his tune about the washer and said it just must have been cold from being on the delivery truck... So after coming from a broken washer, this was not the start I was hoping for. But we’ve ran multiple loads since and it’s been working phenomenally since they left. A nice upgrade from our 3.2 washer. This ones spin cycle leaves the clothes so dry that our drying time has been cut nearly in half.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Sing-songy

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    Posted .
    Owned for 1 month when reviewed.

    It sings! It sings a little song when the load is complete. It makes me so happy. As far as the actual performance - I give it an A! The quick wash function has been super useful on nights that I work late and need to get a quick load in before bed. The only thing that I'm still getting used to is it locks when you start the load and there is a bit of a delay to get it started. I know its more than likely intentional - I just need to get used to it.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Frist new Washer in While.....

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    Posted .

    I probably put more effort and research into this the anything in a long while. After all the ones I look at this one made the most sense for value and use. I have read the other reviews and I have really not taken it out for a test drive, but I believe I made the right choice. The delivery and install were a lot better than I could have hoped. The installer took their time moving the washer into my Mobil home which took great effort on their part. I really appreciated that. The only thing I wish I could have used the new vent, but there were issues in that department. I will try and update this later on when I start using it. Best buy kept me in the commination loop and that was awesome. Other stores don't do that.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning quality, Cycle options, Ease of use
    Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Highly Recommend

    |
    |
    Posted .

    This washing machine is so quiet, that is the first plus! During washing cycle or spin cycle I cannot hear it! Great performance to me, clean clothes and quiet. There are soap & softener dispensers easily accessible. The appearance of the machine is also appealing, I personally like the lid because it isn’t just white. Nothing bad to say about this machine. Delivery was quick, very pleasant and courteous men to whom were very knowledgeable of what needed to be done for set up. Online ordering was exceptionally clear and arranging for delivery couldn’t be easier. Very happy I made this purchase, very happy with Best Buy.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Samsung

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    Posted .
    Owned for 1 week when reviewed.

    Samsung is a brand name I like . Excellent, quality, same review as the dryer. The size for the washer is perfect for a family of five. It also gives a tune when the cycle is done. But if your not tall enough it’s probably hard to reach in and remove clothes

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Maytag washer

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    Posted .
    Owned for 3 weeks when reviewed.

    This works great . The Maytag i had had auto sensing. So it fiiled up slow. I have a well the pressure wasnt very good for the washer. So i sold them. After 2yrs. Took almost 2 hours to wash. The Samsung i have now has no auto sensing and it fills up fast and i now have no problem. I love it

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    Owned for 1 week when reviewed.

    Love this machine. Drum is huge and has plenty of room for washing big items like bedding. So glad we took the leap of faith.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Perfect for me

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    Love it! First washer I’ve ever bought and so far it’s everything I need. I’ve even washed a quilt in it and it did fine. I keep my washer/dryer covered because I like to keep it dust free lol

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    I Just Love It ......

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    Posted .
    Owned for 1 month when reviewed.

    So far so good. Very nice and big in the inside of the washer you have a lot of room to wash the big/ larger item that you would normally have to take to get wash.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Happy buyer

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    Love it. Since don’t have middle bar much easy to throw in and out.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Washing machine disaster or maybe not

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    |
    Posted .
    Owned for 1 month when reviewed.

    Repair man was having a bad day...but Best Buy pulled through and came to the rescue with a new washing machine replacement.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Washing machine

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    |
    Posted .

    So far so good , I absolutely love my new washer, thank you

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Nice upgrade to digital

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    Posted .
    Owned for 1 month when reviewed.

    So far so good, its bigger than I expected and it plays a little tune when the cycle is complete. I'm able to do full size comforters with no issues. I havent yet tried out a queen but the drum is wide enough.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Do not buy...They RUST

    Posted .

    Terrible - after only 3 years of use it started rusting... Why would they make a washer that comes in contact with water on a continual basis, RUST? Samsung WILL NOT repair the washer for free after only 3 years of use.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning quality, Cycle options

    Rated 5 out of 5 stars

    Amazing, Something to Write Home About

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    |
    Posted .
    Owned for 1 month when reviewed.

    I love my Samsung Washer/Dryer set! Expert Installation was a breeze (took less than 30min), and the machines have been working great since I had them delivered + installed. Both the washer and dryer are a great size (no center agitator, which means there’s a lot of extra room), and everything comes out nice and clean, accompanied by a jaunty little tune to let you know that your laundry is finished. My family has repeatedly made fun of me for this, but I love my washer/dryer set so much that I’ve repeatedly sent photos/videos of them in action to express just how much I love them (see below).

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Cons mentioned:
    Errors, Noise, Spin cycle

    Rated 1 out of 5 stars

    Disappointing

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    |
    Posted .
    Owned for 2 months when reviewed.

    I bought this washer in early December 2021 and was super excited given my prior washer was 25+ years old. loved the quietness of the machine until I received the error code 8c. In January 2022 the code first appears and has continued since. This has made the washer run louder and basically just stop after the wash cycle. We then have to turn the power off and do the rinse/spin cycle separately after the wash cycle. The manual doesn't even address this error code. Geek squad just left and said a part had to be ordered and they'll replace it when it comes in. We shouldn't have to go through this after barely a month of having the machine. If the sensor doesn't fix the problem I will probably exchange the washer and the matching dryer we bought for a different brand. Disappointed in Samsung to say the least.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jrock,

      We are glad to know that you are using one of our Samsung washers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the washer stops and getting an error code. You can usually resolve error codes (also displayed as blinking lights) with a few simple steps.

      I highly recommend clicking this link below for a basic troubleshooting guide:
      Error code:
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code

      The washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Washing machine stops unexpectedly:
      https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-stops-unexpectedly

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144237113

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Ease of use, Quiet

    Rated 5 out of 5 stars

    Best washer ever

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    Posted .
    Owned for 3 weeks when reviewed.

    Love love love this washer. It’s big and quiet. Doesn’t have an agitator so hold more clothes. Matches dryer, and easy to use.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Ease of use, Quiet

    Rated 5 out of 5 stars

    Very good product

    |
    |
    Posted .
    Owned for 9 months when reviewed.

    Very easy to use. Works well. Quiet! No shaking the whole house or no sounds like it is an air plane taking off.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Ease of use, Quiet

    Rated 5 out of 5 stars

    Awesome Samsung Washer!

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    |
    Posted .
    Owned for less than 1 week when reviewed.

    Great unit. Lots of space inside for clothes and towels. Easy to use and quiet. Needed something to replace my whirlpool and wanted to be able to wash bedding easier. Definitely recommend.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning quality

    Rated 5 out of 5 stars

    Good washer

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    So far so good. This is my second washer of this model, we replaced the washer at our old house and then moved and needed to buy a new set for the new house so I decided to get this one again because it worked well for the few months that I used it at the previous home. I like all of the setting options, it runs pretty quiet, and I always know when it’s done since it plays a really long song at the end. I don’t really have any complaints, seems to clean clothes well.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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