Customer Ratings & Reviews
- Model:
- WH46DBH500EV
- SKU:
- 6569245
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 4.6 Cu. Ft. Washer with Flex Auto Dispense System and 7.6 Cu. Ft. Electric Dryer highly for its overall performance, size, features, quiet operation, ease of use, and capacity to handle large loads. However, some customers have expressed concerns about the drying performance, noting that items sometimes do not dry completely.
This summary was generated by AI based on customer reviews.
Modern Washer/ dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Digital display that works with soft touch. Many dfferent settings to choose from. Washes clothing throuroughly. Great buy even with open box!
I would recommend this to a friendGreat Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit after having an all-in-one other brand unit. It used to take 4+hrs for 1 load wash&dry. This unit completes a load in 1.5hrs or less!!!
I would recommend this to a friendBad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Leakanddo dry. Dint like itatall. To expensive for quality
No, I would not recommend this to a friendAn Average Washer/Dryer Combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an average Dryer attached to an average Washer. Most features are distracting or useless except for the centrally placed controls for both units and the soap auto-dispense function. AI Features: Mostly invasive and annoying to navigate around. Also, the AI seems to ALWAYS use hot water no matter whether you make changes before starting. Connected Features: The documentation hypes up what you can do with the SmartThings app. What you can actually do is see if the dryer or washer is running from your phone... you can't set your own preferred cycles to be added to the unit as the documentation suggests. Sensor Wash/Dry: Useless, never successfully had a load complete drying on the sensor setting. The sensor wash setting seems to shorten the wash time based on a measure of how much dirt is being detected, maybe? But I've needed to rewash loads several times when this has happened. Inaccurate Documentation and Support: As stated above, you are unable to add your own desired cycles to the unit, you can select from a list of Samsung-named cycles, but that's it. Also, you cannot swap door directions on this unit. Samsung support says that you can swap the dryer door side, but in reality the cutout on the left side is too small to hold the latch mechanism, so it doesn't fit without modifying the dryer and voiding any warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We are committed to enhancing the performance of your washer/dryer combo set. Let's get this taken care of.
We suggest referring to the resources below to address your concerns about your washer/dryer combo set. Please click the links and hyperlinks for tips.
Clothes are not clean after washing in Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Turn to page 56 of the unit's user manual under "Wash cycle settings" to change the water temperature for the selected cycle. Pages 58-61 for washer and dryer cycles. Page 70 for AI pattern, this function saves frequently used cycles and settings. When you turn the function on, the washer remembers the most used cycles and their settings (Temp., Spin, and Soil) and displays them in frequency order. And pages 76-77 for SmartThings for you to control your Laundry Hub remotely and access cycles that are available only by accessing the app:
https://downloadcenter.samsung.com/content/UM/202402/20240222125354697/OID73831_IB_H700-550-500D-AD_SimpleUX_EN_CFR_MES_231220.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147592515, to help our team pull up your information when you message us.
Have a great day.
-John
Amazing Washer/dryer tower
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing smart tower! I’m so happy I bought this. My only complaint would be that it’s a little louder than I was anticipating.
I would recommend this to a friendSo convenient
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this combo set and like how you can control both washer and dryer from the same location.
I would recommend this to a friendDryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it it’s amazing and really good washer and dryer
I would recommend this to a friendExcellent unit, though maybe too smart.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, does a great job, doesn’t look like there’s much water in it. Clothes are clean and they dry fast.
I would recommend this to a friendSamsung Tower
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been using the washer and dryer tower for a few weeks. We are beyond happy! All loads come out perfect!
I would recommend this to a friendNice sleek design
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stacked laundry center and the sleek design just don’t forget the power cord for the dryer part.
I would recommend this to a friendBrand response from Samsung
Posted .Hi KylieK,
We understand how you feel regarding your washer/dryer. We are here to help you.
The power cord is not provided with U.S. electric model dryers. This cord is sold separately.
You can get the power cord by visiting samsungparts.com or your local store.
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147247342), and it will help our team pull up your information.
^Rodel
Great machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Texts my phone when cycle complete. Very helpful to keep wrinkles out.
I would recommend this to a friendGreat pick
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would highly recommend this to anyone who looking for a new washer dryer
I would recommend this to a friendAmazing sercice!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service here was absolutely amazing from check out to delivery!
I would recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery drivers found a damaged dryer door when they unloaded the first wash tower so it never even came into our house. The replacement only produced boiling water on all heat settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We strive to assist you anytime. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about their overall experience with this purchase and address any other concerns you may have.
Have a great day.
-John
I love my washer and dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't make a more excellent purchase with best buy
I would recommend this to a friendTerrible Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service. Rescheduled my whole day for installation and best buy cancelled without even letting me know. Supposedly they had to reschedule because unit was making a weird sound. They sent me a confirmation of my appointment the evening before!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it was delivered it was not working. Then the delivery team left it and we got a new one about two weeks later
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StephenB,
Congratulations on your new washer and dryer combo unit! We are glad that you got the replacement.
Should you need further assistance with the unit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148316947) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Failed to install laundry hub to upstairs room
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guys were not able to move laundry hub to upstairs laundry room. They tried to open it and move it two unit but couldnt do it.so they left me with option to refuse the delivery or install it in basement. I choose to refuse the delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, Maddy55.
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. To better assist you with providing feedback on your delivery and installation experience, please don't hesitate to contact our Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
